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Cambridge, Massachusetts, United States · Remote Solely
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Entry level
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Technical Services Engineer – Site Infrastructure & Enablement
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Full-time
Free movies, Free popcorn and soda, 50% off concessions, Medical benefits, Dental benefits, 401(k) retirement with company match
Posted 14d ago
~40 hrs/week
Responsibilities
Floor staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service across box office, concession, and usher roles. They must maintain theatre cleanliness, process transactions accurately, and ensure a safe environment for all guests.
Requirements
Candidates must be at least 16 or 18 years old and possess strong verbal communication and cash handling skills. Availability to work nights, weekends, and holidays is mandatory, along with the physical ability to lift 50 pounds and stand for long periods.
Full job description
At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content: Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities.
We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen.
Essential Duties & Expectations:
Under general supervision of the Management Team, Floor Staff are responsible for providing a sophisticated entertainment experience through unsurpassed customer service. Floor staff will be scheduled to work Box Office, Concession, Usher, or Kitchen as staffing needs require. Qualified candidates must be available to work nights, weekends and Holidays.
Essential job duties and responsibilities include, but not limited to:
Box office:
Greet and welcome each customer
Assist with movie/seat selection and answers general questions
Provide friendly and efficient service including answering questions and resolving customer concerns
Use point of sale system to accurately process transactions and payments
Answer incoming phone calls and provide general theatre information
Responsible for accuracy of cash drawer, passes, vouchers, refunds/exchanges, and inventory
Checks and updates marquee and displays
Knowledgeable of amenities associated with each film
Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
Concession:
Greet and welcome each customer
Upselling and suggestive selling concession items with each transaction
Use point of sale system to accurately process transactions and payments
Operating and maintaining all concession and kitchen equipment
Perform daily opening and closing duties in assigned areas
Receiving and putting away deliveries (stock)
Complies with city, state and federal food safety and alcohol service laws where applicable
Knowledgeable of concession products and offerings
Knowledgeable of amenities associated with each film
Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
Usher:
Greet and welcome each customer
Auditorium Announcements (greeting, promotions, and safety information)
Maintain cleanliness in lobbies, auditoriums, restrooms and back of house areas
Assist customers with locating a seat or their assigned seat
Controls theatre access by ensuring customers have the appropriate tickets and directing customers to the correct auditorium
Perform auditorium checks to monitor picture, sound quality, and temperature including disruptive behavior (talking, cell phone usage, and suspicious activity)
Reports safety and security concerns to management (trip hazards, lights outs, broken seats)
Knowledgeable of amenities associated with each film
Issues/assists customers with hard of hearing and closed caption devices (in-theatre set up)
Light Janitorial support
Qualifications, Skills, and Abilities:
Must be at least 16 or 18 years old
Committed to providing exceptional customer service
Good verbal communication skills
Accurate cash handling and math skills
Must be available during peak business hours (Nights, Weekend, and Holidays).
Ability to work in a fast-paced environment
Ability to interact with the public and provide high level of customer service
Ability to work independently
Ability to lift 50 pounds and stand for a long period of time
Ability to comply with attendance and dress code policy
Ability to operate various concession and kitchen equipment. Please check with the Theatre Manager for specific types of equipment
Landmark Theatres is a recognized leader in the industry for providing to its customers consistently diverse and entertaining film products in a sophisticated adult-oriented atmosphere. Our theatres showcase a wide variety of films — ranging from Independent and Foreign film to 3-D movies and smart films from Hollywood. Landmark Theatres is the nation's largest theatre chain dedicated to exhibiting and marketing independent films.
Since its founding in 1974, Landmark has grown to 35 theatres, 178 screens in 24 markets. Landmark is known for both its award-winning historic theatres, such as Los Angeles' Nuart Theatre. The Del Mar in Santa Cruz and Denver's Mayan Theatre, as well as its more contemporary theatres, including The Landmark at Merrick Park in Miami and The Landmark Theatre Greenwood Village in Denver's Tech Center.
With our many avant-garde films, Landmark is at the forefront of independent exhibition. We provide our filmgoers with numerous amenities, including digital projection, a selection of gourmet concession items, as well as Landmark's signature brand of customer service. Innovative Screening Lounges can be found in our Berkeley, Dallas and Los Angeles theatres which include a comfortable, unique seating experience featuring couches and love seats. In honor of Earth Day 2010, Landmark Theatres launched EcoSelect popcorn bags in all of its theatres across the country.
Landmark Theatres is part of Cohen Media Group.
MoviesFilm ExhibitionFilmTheatersIndependent Filmand TheatresPerforming ArtsMedia and EntertainmentTheatreFilm
How many Customer Service & Support jobs are open in Cambridge, MA right now?
There are currently 409 open customer service & support positions in Cambridge, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Cambridge, MA?
Companies currently hiring include CVS Health, Harvard Division of Medical Sciences, Anna Jaques Hospital, Sonesta International Hotels, Allied Universal, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Cambridge, MA?
Yes — 61 of the 409 open customer service & support positions offer remote or hybrid work (16 remote, 45 hybrid).
How do I apply for Customer Service & Support jobs in Cambridge, MA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.