Burnaby, British Columbia, Canada · On-site
$45k–$53k/yr
Job DetailsJob Location: Mustang Survival Burnaby - Burnaby, BC V5J 5L1WHO WE ARE The Wing Group is a global leader in engineered solutions for demanding environments, bringing together a portfolio of trusted brands incl…
Skills: Customer Support, Order Processing, Zendesk, NetSuite, Microsoft 365
Burnaby, British Columbia, Canada · On-site
Overview “This posting is for sourcing purposes only and does not reflect an active vacancy.” Compensation & Total Rewards Salary Range: $41,168.42 – $59,179.24 annuallyVehicle reimbursement / car allow…
Skills: Technical Troubleshooting, Mechanical Repair, Electrical Systems, Print Quality Analysis, Customer Service
Burnaby, British Columbia, Canada · On-site
Bailey Nelson is currently in search of an Eyewear Stylist to join our amazing team at Metrotown, BC. At Bailey Nelson, we know our team is the secret to our success. We’re all about changing how our customers see the wo…
Skills: Customer Experience, Communication Skills, Styling, Problem Solving, Teamwork
Burnaby, British Columbia, Canada · On-site
$26/hr–$27/hr
Permanent, Full-Time (30-40 hrs) | Hourly Rate: $26.25 - $27.12 Are you a caring person who loves to build relationships with your customers? Are you looking for more meaning in your work? PARC Retirement Living is an aw…
Skills: Customer Service, Food Handling, Communication, Problem Solving, Time Management
Burnaby, British Columbia, Canada · On-site
Company Overview: For almost 30 years, Matrix Video Communications Corp. has been providing cutting-edge audiovisual (AV) and media production solutions on a national scale. As the evolving landscape of technology contin…
Skills: AV Sales, Client Lifecycle Management, Direct Selling, Project Management, Sales Strategy
Alliance Maintenance Ltd.Burnaby, British Columbia, Canada · On-site
$19/hr–$19/hr
Alliance Maintenance is a growing building maintenance company serving residential strata properties across Metro Vancouver. We focus on creating a positive team environment and helping our staff build their careers, whi…
Skills: Customer Service, Communication, Coordination, Listening Skills, Multitasking
Burnaby, British Columbia, Canada · On-site
DRIVING POSSIBILITIES Position: Appointment Coordinator Status: Full-Time Dealership: OpenRoad Audi Boundary Department: Service We believe in doing good for our customers and for ourselves. Whether it’s launching the mo…
Skills: Customer Relations, Organizational Skills, People Skills, Automotive Parts Knowledge, Computer Literacy
Burnaby, British Columbia, Canada · On-site
$18/hr–$18/hr
ABOUT HERSCHEL SUPPLY Welcome to Herschel Supply, where we make quality products for a lifetime of better journeys. Designed with timeless form and intuitive function in Vancouver, Canada, every piece is backed by our si…
Skills: Customer Service, Sales, POS Systems, Inventory Management, Communication
Burnaby, British Columbia, Canada · Hybrid
$35k–$45k/yr
We are currently recruiting for an Adjuster Support to join our team in Burnaby, BC, Canada. This is a full-time position and has a hybrid work arrangement. The successful applicant will perform several administrative du…
Skills: Typing, Proof-reading, Data Entry, File Management, Transcribing
Burnaby, British Columbia, Canada · On-site
$18/hr–$21/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? SUMMARY: To maximiz…
Skills: Cosmetics Sales, Customer Service, Makeup Application, Skincare Consultation, Consultative Selling
Burnaby, British Columbia, Canada · On-site
Store 4015229Q: 3292 Production Way, Unit 110, Burnaby, British Columbia V5A 4R4 Customer Service Representative As a Customer Service Representative, you will enjoy: Flexible schedulesLarge, stable employerOpportunities…
Skills: Customer Service, Communication, Cash Handling, Teamwork, Problem Solving
Burnaby, British Columbia, Canada · On-site
$18/hr–$20/hr
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do. Why this role is important? DUTIES & RESPONSIBI…
Skills: Merchandising, Inventory Management, Receiving, Customer Service, Product Placement
Burnaby, British Columbia, Canada · On-site
Full-Time Pharmacist Position We are seeking passionate, collaborative, and patient-focused individuals to join our team! At London Drugs, you’re not just an employee—you’re family. That’s why we call ourselves a pharmac…
Skills: Patient Counseling, Drug Usage Reviews, Disease Management, Compliance Programs, Customer Relations
Burnaby, British Columbia, Canada · On-site
About Everest Solutions and Images Ltd. Everest Solutions and Images Ltd. recently expanded through the acquisition of Lifetouch Canada’s school photography business, bringing together experienced teams and trusted photo…
Skills: Photography, Customer Service, Communication, Equipment Setup, Time Management
Burnaby, British Columbia, Canada · On-site
About Everest Solutions and Images Ltd. Everest Solutions and Images Ltd. recently expanded through the acquisition of Lifetouch Canada’s school photography business, bringing together experienced teams and trusted photo…
Skills: Photography, Customer Service, Communication, Time Management, Child Interaction
Burnaby, British Columbia, Canada · On-site
Job Description What is the opportunity? This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their…
Skills: Adaptability, Advice Based Solutions, Client Centricity, Client Discovery, Communication
Burnaby, British Columbia, Canada · On-site
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally…
Skills: Coaching, Mentoring, Cash Handling, Cash Reconciliation, Retail Operations
Burnaby, British Columbia, Canada · On-site
The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally…
Skills: Coaching, Mentoring, Cash Handling, Cash Reconciliation, Retail Operations
Burnaby, British Columbia, Canada · On-site
Description We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Asso…
Skills: Supervisory Skills, Coaching, Retail Operations, Inventory Management, Cash Reconciliation
Burnaby, British Columbia, Canada · On-site
Description We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Asso…
Skills: Supervisory Skills, Coaching, Retail Operations, Inventory Management, Cash Reconciliation
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Act as the primary point of contact for customers to provide professional product support and resolve inquiries via phone and email. Manage order processing, account setup, and sales support while coordinating with internal teams to ensure customer satisfaction.
Requires at least 2 years of experience in a customer-facing role and strong communication skills in English. Proficiency with ticketing systems and CRM/ERP software like NetSuite is required or preferred.
Job DetailsJob Location: Mustang Survival Burnaby - Burnaby, BC V5J 5L1WHO WE ARE
The Wing Group is a global leader in engineered solutions for demanding environments, bringing together a portfolio of trusted brands including Wing Inflatables, Mustang Survival, Henshaw Inflatables, Patten Company, and FabTek Industries. Across defense, marine safety, law enforcement, and industrial sectors, we design and manufacture mission-critical inflatable, flotation, and survival solutions that professionals trust to perform when it matters most.
From combat-ready rigid inflatable boats and inflatable structures to life-saving flotation devices and marine apparel, our products are engineered and tested to exceed the highest standards of safety, durability, and performance. With U.S. and Canadian-based manufacturing and a collaborative, hands-on culture, The Wing Group delivers purpose-built solutions for the world’s toughest environments. Join us in advancing safety, performance, and innovation—on the water and beyond.
At Mustang Survival, our vision is to enable the ultimate on-water experience. We seek to become the pinnacle waterlife brand by offering authentic, innovative product solutions that instill confidence and trust in our consumers. We require talented, motivated, inspired individuals at all levels of the organization to ensure that we remain true to what we stand for. If you are someone who has curiosity, passion for excellence, and a desire to drive innovative product solutions, come and join us to push the boundaries of what’s possible in delivering the ultimate water life user experience.
We estimate the salary range for this position to be between $45,000 and $53,000 annually. Additionally, we offer extended health and dental benefits, Group RSP with employer matching, a generous bank of wellness days, and industry perks. The final agreed upon salary may vary based on factors such as job-related knowledge, skills, and experience.
As a Customer Experience Representative I, you will be the first point of contact for customers across recreational, public safety, military, and industrial markets. You will help people get the most out of our products through effective, professional, and knowledgeable support — while developing your skills in a purpose-driven environment.
Become a go-to expert on Mustang Survival products and technologies.
Deliver timely, professional support via phone and email using our technology platforms (Zendesk, NetSuite, Microsoft 365).
Manage inquiries related to orders, product information, payments, and logistics.
Provide clear, helpful responses to technical questions.
Prioritize and resolve tickets with empathy, accuracy, and a can-do attitude.
Ensure every interaction reflects our commitment to customer satisfaction.
Process orders, repairs, and service inquiries using Zendesk, NetSuite, and related tools.
Proactively send order confirmations and delivery updates.
Communicate inventory status and resolve order issues in collaboration with internal teams.
Support Finance team with account balances and payment inquiries.
Ensure smooth order flow by coordinating with Sales, Operations, and other departments.
Prepare quotes and assist with new account setup.
Identify upselling and add-on opportunities during customer interactions.
Support the Sales team with order book management and communication.
Qualifications
2+ years in a customer-facing role (retail, wholesale, hospitality, call center, etc.).
Strong written and verbal communication skills in English.
Experience using phones, email, and ticketing systems (Zendesk experience is an asset).
Familiarity with CRM or ERP systems like NetSuite.
A team player with a positive attitude and a passion for helping people.
Bonus: Experience in the marine or outdoor industry — or a love for the outdoors.
WING | HENSHAW | FABTEK | PATTEN | MUSTANG SURVIVAL
Business units within Wing Group WING | HENSHAW | FABTEK | PATTEN | MUSTANG SURVIVAL The WING Group is the world leader in inflatable boats, life rafts, flotation, dry suits and other tactical and survival solutions for recreational, commercial and military customers. Built on 200 years of combined experience, The WING Group and its companies have developed an unparalleled reputation for highly technical, high quality customer solutions - whether a private yacht deploying an expeditionary craft, a fighter jet pilot requiring an aviation life raft, a rescue swimmer requiring protection in arctic conditions or a special forces unit depending on high-performing combat rubber raiding craft. The WING Group delivers confidence to the world’s most demanding marine and aviation users through innovative and high-quality technical solutions – on, over and under the water. 5 x Manufacturing sites, all ISO 9001:2015 certified 11 x WING Group locations across the North America & Europe 100,000+ Deployed Boats, Life Rafts and Life Jackets
Offices: 3701 Mt Diablo Blvd, Lafayette, California 94549, US
There are currently 510 open customer service & support positions in Burnaby, Canada listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Shoppers Drug Mart, Save-On-Foods, Evolution, Starbucks, Global Elite Consultants, among others. Browse the listings above to see every active employer.
Yes — 70 of the 510 open customer service & support positions offer remote or hybrid work (46 remote, 24 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
