Registry of Vital Records and Statistics Office Support
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Mid level
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Registry of Vital Records and Statistics Office Support
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Full-time
associate degree
Health insurance, Retirement benefits, Employee rewards
Posted 7d ago
~40 hrs/week
Responsibilities
The incumbent will manage the main reception area, including answering phones, screening visitors, and maintaining customer service email inboxes. Additionally, they will provide administrative support, coordinate meetings, and assist with public record requests and data entry.
Requirements
Applicants must have at least two years of full-time administrative experience or an equivalent combination of education and experience. Candidates should possess strong communication, organizational, and customer service skills, along with proficiency in office software applications.
Full job description
The Registry of Vital Records and Statistics (RVRS) under the Massachusetts Department of Public Health (DPH), a division of the Office of Population Health, is seeking a detail-oriented individual who will support the RVRS main reception area. The incumbent will be responsible for answering the registry's main phone; monitoring and maintaining several RVRS customer service email inboxes; receiving and screening visitors; answering inquiries and coordinating conference room bookings.
Duties and Responsibilities (these are a general summary and not all inclusive):
Answer the main RVRS telephone and triage calls to the appropriate person/unit.
Monitor and maintain customer service email inboxes as assigned.
Provide administrative support for RVRS units.
Coordinate meetings through scheduling, notifications, and typing/distributing minutes.
Support RVRS compliance with Public records Law by tracking and responding to public record requests.
Acts as point person for multi-function copiers/printers/scanners, working with vendors and RVRS staff to report issues and ensure timely resolution.
Complete data entry assignments
Respond to constituent inquiries via phone and in writing relative to vital records issuance, amendments, or data.
Required Qualifications:
Ability to communicate effectively.
Capacity to assist customers of diverse backgrounds through written correspondence, by telephone or in person
Means to follow guidelines and procedures
Skilled to use proper grammar, punctuation, and spelling
Able to multi-task, prioritize and remain well organized.
Knowledge of software applications such as desktop publishing, project management, spreadsheets and database management.
Organizational skills.
Preferred Qualifications:
Excellent customer service skills
Experience with high volume call centers
Excellent organizational skills
DPH Mission and Vision:
The mission of the Massachusetts Department of Public Health (DPH) is to promote and protect health and wellness and prevent injury and illness for all people, prioritizing racial equity in health by improving equitable access to quality public health and health care services and partnering with communities most impacted by health inequities and structural racism.
We envision a Commonwealth with an equitable and just public health system that supports optimal well-being for all people in Massachusetts, centering those with systemically and culturally oppressed identities and circumstances.
Learn more and share a one-pager on DPH and what we do: DPH at a Glance PDF |
Pre-Hire Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori
Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.
Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Record Law and may be published on the Commonwealth's website.
ADA Reasonable Accommodation:
If you require a reasonable accommodation with the application/interview process, please contact us at: EOHHS Candidate ADA Requests
For questions regarding this requisition, please contact Executive Office of Health and Human Services Human Resources at 1-800- 510- 4122 Ext. #4
First consideration will be given to those applicants that apply within the first 14 days.
Office Support Specialist I:
Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:
Substitutions: I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
Educational substitutions will only be permitted for a maximum of two years of the required experience.
Salary placement is determined by a combination of factors, including the candidate’s years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division’s Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100%25 of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
Related keywords
Administrative supportCustomer serviceData entryPublic recordsReceptionistRegistry of Vital Records and StatisticsDepartment of Public HealthOffice managementSchedulingComplianceDesktop publishingSpreadsheetsDatabase managementCommunication skillsGovernmentPublic sector
MassDEP serves the Commonwealth by protecting natural resource areas that involve water, land and air. MassDEP is responsible for ensuring clean air and water, safe management and recycling of solid and hazardous wastes, timely cleanup of hazardous waste sites and spills, and the preservation of wetlands and coastal resources. MassDEP enforces environmental laws, provides technical assistance to cities and towns, issues permits and licenses for activities near sensitive resources, inspects contaminated site cleanups, and partners with other federal and state agencies, municipal officials and environmental stakeholders.
Offices: 100 Cambridge St, Boston, Massachusetts 02134, US
Environmental ProtectionHuman HealthImproving the EnvironmentCircular EconomyWastePollutionRecyclingAir QualityWater Qualityand Clean Energy
How many Customer Service & Support jobs are open in Boston, MA right now?
There are currently 3,818 open customer service & support positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Boston, MA?
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