Customer Service & Support Jobs in Bangkok, Thailand (Now Hiring) — 361 open — Page 16

Provides consultation to team members in managing new and renewal business via the Broker Channel. Tracks and monitors sales performance for both new and renewal business, and defines initiatives to reduce claim activities and loss ratio. In addition, this role includes managing customer satisfaction and complaints.

1) New Business Sales Management

• Drive new business growth through strategic broker engagement for both AZAY and AAGI

• Build and maintain strong relationships with key brokers

• Analyze sales performance and identify growth opportunities

• Collaborate with internal teams to deliver competitive solutions

• Lead and support team members in achieving sales targets

2) Renewal Business – Maintain Persistency

• Drive renewal performance and ensure high retention rates across broker accounts

• Build and maintain ongoing relationships with brokers to strengthen client loyalty

• Lead renewal negotiations with underwriters to achieve optimal outcomes for clients and the company

• Share outstanding issues/problems with relevant stakeholders

• Resolve issues efficiently and ensure seamless renewal processes

3) Customer Satisfaction and Complaint Management

• Oversee customer and broker satisfaction

• Act as the escalation point for complex customer or broker issues and ensure timely resolution

• Define actions required to improve partner/customer satisfaction and reduce complaints

• Drive continuous improvement initiatives to enhance service quality

• Ensure effective communication and regular updates to partners regarding products, services, and processes

Qualifications

• Bachelor’s degree in Business Administration, Economics, or a related field

• Minimum of 8 years’ experience in Group Employee Benefits within Life Assurance or Broker businesses

• Any AI-future skills e.g., ChatGPT, or CoPilot 365, will be an advantage.