Customer Service & Support Jobs in Avondale, AZ (Now Hiring) — 207 open — Page 11

Description

JOB DESCRIPTION

Childcare Attendant

I. JOB-RELATED REQUIREMENTS & QUALIFICATIONS

• Must be 16 years or older.
• CPR Certified within 30 days of start date.
• Must be able to lift a minimum of 30 lbs.
• Must be able to move throughout the childcare facility freely and quickly for the safety of children.
• Physical exertion requirements include bending, stretching, reaching, and possibly lifting heavy children.
• Must be comfortable sitting on the floor and playing with children.
• Must demonstrate responsible, dependable, and professional work habits.
• Ability to work under pressure and solve problems quickly and efficiently in both the club's and the member's best interest.
• Must be able to demonstrate good communication skills with co-workers, members, and children.
• Must exemplify the "Mountainside Way."
• Ability to smile and greet members consistently in a friendly and sincere manner.
• Experienced in childcare and understands all related job duties.
• Successfully complete the Mountainside Training program within 30 days of starting in the position.

II. JOB-RELATED RESPONSIBILITIES & DUTIES

Attendance & Appearance

• Prompt arrival for shift: must be at station, ready to work at the scheduled time.
• Dress according to club policy — maintain a conservative, comfortable, and professional appearance.
• No loose jewelry to be worn while on shift.

Member & Child Service

• Attend to the needs of members and their children as the first priority when help is needed.
• Greet all members and their children coming in and out of the childcare area.
• Introduce yourself to all parents and children.
• Find out children's names and any special precautions.
• Give thorough tours of the childcare room to potential members.
• Clean all aspects of the childcare area, including toys.
• Interact professionally with children and parents at all times.
• Maintain a safe and fun environment by enforcing rules and redirecting inappropriate behavior using positive and calm techniques.
• Contact parents when a child cannot be calmed, is injured, excessively unruly, or ill.
• Change diapers and assist children in using bathroom facilities.

ABC / Alaris Computer Program

• Accurately check member information and verify it with the information on their card; re-file each card when finished.
• Add or change information in the computer as needed, including member notes — initial each entry or change in the computer notes, member cards, time sheets, or manager notes.
• Give out stickers.
• Ensure all parents check children in upon arrival and out upon departure.

Policies & Procedures — Parent Communication

• Explain sign-in and sign-out procedures.
• Explain security procedures — checking parent information against the child's sticker.
• "One parent rule" — the parent who checks a child in must pick them up unless otherwise specified.
• Communicate childcare hours.
• Explain payment plan options: by cash/check monthly, by the hour, or annually.
• Enforce the 1:10 staff-to-child ratio policy.
• Communicate the Food and Drink Rule.
• Inform members of Parent's Night Out availability.
• Confirm that staff are CPR certified.

Administrative & General Duties

• Learn and utilize the telephone properly; not for personal use.
• Maintain a clean and organized desk area, keeping the printer dusted and free of debris.
• Count the a.m. money and handle all money transactions (cash, checks, credit, VIP hours, etc.), noting them in the computer and on member cards.
• Follow policies on switching shifts, time-off requests, and calling in sick.
• Follow incident and emergency procedures.
• Check and replenish daily-use copies as needed.
• Read the "Read Me" communication log on Spike at the beginning of each shift and add notes as needed.
• Effectively use Paylocity to stay current on announcements and suggestions.
• Log problems and notify the Manager of situations requiring their attention.
• Write the day and date on current time sheets.
• Other job-related duties as assigned.

III. OTHER

• Report directly to Department Supervisor or Department Manager.
• Performance reviews conducted annually by the Department Manager.
• Progressive disciplinary procedures — at the discretion of the Department Manager or Supervisor — include employee counseling, verbal warnings, written warnings, probation, and termination.

Requirements

Must be 16 years or older.

CPR Certified within 30 days of start date.

Must be able to lift a minimum of 30 lbs.

Must be able to move throughout the childcare facility freely and quickly for the safety of children.

Physical exertion requirements include bending, stretching, reaching, and possibly lifting heavy children.

Must be comfortable sitting on the floor and playing with children.

Must demonstrate responsible, dependable, and professional work habits.

Ability to work under pressure and solve problems quickly and efficiently in both the club's and the member's best interest.

Must be able to demonstrate good communication skills with co-workers, members, and children.

Must exemplify the "Mountainside Way."

Ability to smile and greet members consistently in a friendly and sincere manner.

Experienced in childcare and understands all related job duties.

Successfully complete the Mountainside Training program within 30 days of starting in the position.