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Full-time
high school
Paid time off, Paid holidays, Paid family day off, Medical benefits, Dental benefits, Vision benefits
Posted 9h ago
~40 hrs/week
Responsibilities
The Will Call Associate is responsible for researching, locating, and loading customer orders while providing excellent service via phone, email, and in-person interactions. They must also maintain warehouse cleanliness, manage internal systems, and ensure accurate documentation of all outgoing shipments.
Requirements
Candidates must have a high school diploma and 4-6 years of warehouse experience, along with the ability to lift up to 60 pounds. Proficiency in Microsoft Office and warehouse management software is required, as well as strong organizational and communication skills.
Full job description
Shift: 1:00PM-9:30PM
Pay: $18.75 +$1.00 = $19.75 per hour
What's the Short Version?
A Will Call Associate must be able to listen to our customers; consistently meet and exceed their needs and expectations. Research, locate and load customer orders at a fast and accurate pace. Associates are required to safely and efficiently load trailers and other vehicles, depending on Ship Via, by manually lifting and stacking cases of product.
What Will You Be Doing?
Operate internal systems that store customer information, such as High Jump and Ody.
Answer customer inquiries over the phone, via email and in person.
Offer comparable product substitutions and alternative locations when out of stock.
Prepare all completed out going USPS for daily pick up.
Document pertinent information clearly in High Jump and/or Ody.
Educate customers on the SanMar Difference and products.
Effectively solve problems and find the best solution for both SanMar and the customer.
Return customer voice messages and e-mails within 24 hours.
Maintain Health Screening Logs for vendors and visitors.
Maintain cleanliness and organization of the showroom and will call area within the warehouse.
Research and enter external and internal errors for stats.
Offer up to date and accurate information to customers and co-workers.
Responsible for checking out equipment and returning in same condition.
Maintain safe, neat and clean work area by adhering to SanMar safety regulations.
What Are We Looking For?
High School Diploma
4-6 years of warehouse experience
Ability to read, write and have sufficient ability to identify colors, sizes, quantity, label and SKU information.
Basic math skills in counting and quantity required.
Demonstrated ability to follow directions and change priorities or job duties as business needs require.
Excellent organization, ability to multi-task and prioritize daily responsibilities.
Detail oriented, ability to follow-through on projects and handle multiple tasks at once.
Self-starter with strong initiative
Demonstrates the ability to follow directions and change priorities or job duties as business needs require; support or rotate to other production functions as needed.
Ability to work efficiently, with minimal supervision.
Ability to work under pressure, and adhere to meeting customer deadlines.
Ability to learn about SanMar’s product offerings.
Ability to learn about apparel decoration methods.
Familiarity with Microsoft Office, High Jump and D365 necessary to perform the job.
Able to work both independently and within a team.
Demonstrated verbal and written communication skills.
Strong attention to detail.
Essential days or overtime may be required.
What's Our Offer?
Paid Time Off: You`ll accrue paid time off on a weekly basis based on hours worked up to 112 hours per year to start. Employees also receive 8 paid holidays and 1 paid family day off.
Additional Benefits:
Comprehensive medical, dental, and vision benefits
401k plan and matches $1 for $1 up to 4% of earnings, matched & vested at every pay cycle
Life insurance
Short/long-term disability coverage
Paid maternity/paternity leave
Pet insurance
What Should You Expect?
DC Warehouse (Non-Equipment): While performing the duties of this job, the employee is constantly required to stand, walk, talk and hear. The employee frequently lifts and/or moves up to 50 pounds, occasionally up to 60 pounds. The employee frequently uses both hands as well as full range of motion of the neck, head and back. The employee is frequently required to reach with hands and arms, grasp and perform repetitive hand, wrist and arm motions. The employee is frequently required to climb stairs, kneel/squat, bend and carry. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus. Employee may be required to wear a headset covering one or both ears. Basic literacy is required for operation of machines and necessary daily paperwork. Work environment is moderately noisy. The employee is occasionally required to work near conveyor systems. There is exposure to dust and changes in weather conditions. Work is performed under typical warehouse conditions. Potential hazards exist with regard to machinery such as forklifts, pallet jacks, mechanized systems, etc. Work environment is hectic and fast-paced. The employee is regularly exposed to ambient lighting and can be exposed to extreme heat and extreme cold including climates consistent with outside weather conditions.
We are the nation's premier supplier of wholesale imprintable clothing and accessories.
Industry
Retail Apparel and Fashion
Company size
1,001-5,000 employees
Founded
1971
Headquarters
Issaquah, WA
LinkedIn followers
42,071
Join Our Family, Build Your Career-
SanMar’s success and growth can be attributed to one thing - outstanding employees who provide superior services and products to our customers. We promote a culture that recognizes the importance of a healthy work-life balance. Recognizing that happy and relaxed employees make better ambassadors for SanMar, we encourage initiative and participation by creating a casual environment that taps full employee potential.
At SanMar, we do more than make and sell t-shirts. We build meaningful connections that elevate lives. As the largest supplier of wholesale imprintable clothing and accessories in the United States, our products and the connections they create impact organizations, individuals, and the world we live in. It all started more than 50 years ago with a business philosophy that has held true since day one: Be Nice and Tell the Truth. Family owned and operated, SanMar is based in Issaquah, Washington, with eight distribution centers nationwide and apparel from more than 30 celebrated brands.
We invest in your future with life-enhancing opportunities and benefits including:
• Competitive pay and bonuses
• Competitive benefits
• Company paid time off (PTO)
• Life insurance
• 401(k) plan with matching fund
• Flexible spending program
• Anniversary awards
• Discounts on brand name clothing
• Diverse and laid-back atmosphere
• One floating family holiday every year
• Monthly employee events
• Charitable giving of your choice
• Flexible schedules
We’re growing and encourage you to find out what over 5,000 employees call the “The SanMar Difference.” SanMar is currently accepting resumes for those who have the necessary skills.
SanMar is an Equal Opportunity Employer.
Offices: 22833 SE Black Nugget Rd. Ste 130, Issaquah, WA 98029-3621, US · 141 West Manor Way, Robbinsville, NJ 08691, US · 8901 Global Way, West Chester, OH 45069, US · 4701 Northwest Drive, Irving, TX 75038, US · 555 Vista Blvd., Sparks, NV 89434, US
promotional apparel and wholesale supplierFashionRetailApparelProduct DesignConsumer Product ManufacturingManufacturing
How many Customer Service & Support jobs are open in Avondale, AZ right now?
There are currently 276 open customer service & support positions in Avondale, AZ listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Avondale, AZ?
Companies currently hiring include Kroger, Symmetry Financial Group, Sprouts Farmers Market, Ken Garff Automotive Group, Asbury Automotive Group, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Avondale, AZ?
Yes — 18 of the 276 open customer service & support positions offer remote or hybrid work (16 remote, 2 hybrid).
How do I apply for Customer Service & Support jobs in Avondale, AZ?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.