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Part-time
401(k) with matching, Health insurance, Dental insurance, Vision insurance, Life insurance, Paid time off
Posted 82d ago
~40 hrs/week
Responsibilities
The Customer Service Supervisor leads a team of agents to ensure efficient passenger processing, check-in, and boarding operations. They are responsible for monitoring performance, resolving escalated complaints, and ensuring compliance with airline safety and service standards.
Requirements
Candidates must have at least 4 years of airport customer service experience and 2 years of supervisory experience. Applicants must be at least 18 years old, possess a valid driver's license, and be able to pass background and drug screenings.
Full job description
WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE AGENT SUPERVISOR TODAY!
Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking for a career with growth potential and work well in a fast-paced, team-oriented environment, we want to speak to you!
WHY WORK FOR PRIMEFLIGHT?
Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (*Benefits may vary based on eligibility)
We are committed to being a leading provider of commercial services within the aviation industry
Our teams focus on maintaining a positive working environment and treating all team members with respect
With more than 200 locations across the world, we offer opportunities for career progression
SUMMARY OVERVIEW
The Customer Service Supervisor is responsible for supervising and leading a team of customer service agents to ensure a smooth and efficient passenger experience. This role involves overseeing check-in and boarding processes, addressing passenger inquiries and concerns, and upholding compliance with airline policies and safety regulations. You will collaborate with various airport departments to optimize passenger services, resolve operational challenges, and contribute to maintaining a positive airport environment. Additionally, you will play a key role in training and developing customer service agents, monitoring performance, and fostering a culture of excellence in customer service delivery.
RESPONSIBILITIES
Oversee the daily operations of the customer service team to ensure high-quality passenger assistance
Monitor and evaluate the performance of customer service agents, providing feedback and coaching
Address and resolve escalated customer complaints and issues effectively
Train and mentor customer service staff in best practices and airport-specific procedures
Ensure team adherence to airline and airport policies, procedures, and service standards
Coordinate staff schedules, breaks, and shift rotations to maintain optimal service levels
Implement strategies to enhance customer satisfaction and streamline service processes
Maintain up-to-date knowledge of flight information, gate assignments, and airport services
Facilitate effective communication between customer service agents and other airport departments
Manage ticketing and reservation systems, overseeing booking changes and upgrades
Conduct regular team meetings to share updates, gather feedback, and discuss service improvements
Prepare reports on customer service activities, incidents, and performance metrics
Assist in the development and update of customer service manuals and training materials
Foster a positive and collaborative work environment, encouraging teamwork and employee engagement
Participate in recruiting and hiring new customer service staff
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management
QUALIFICATIONS
18 years of age or older
Eligible to work in the United States
Must have a valid state-issued driver’s license with an acceptable driving record
Communicate effectively in English (reading, writing, speaking)
Minimum of 4 years of airport customer service experience
Minimum of 2 years of leadership or supervisory experience
Knowledge of the Aviation Industry
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
May need to reach with arms and grasp with hands
May need to push, pull
May need to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.
SMS/Text Communications
By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent.
Focused on quality, safety and providing a positive customer experience through all services offered.
Industry
Airlines and Aviation
Company size
10,001+ employees
Headquarters
Sugar Land, Texas
LinkedIn followers
24,462
PrimeFlight Aviation Services provides air carriers and airports with a wide range of aircraft, passenger, and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety, and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and a strong business partner for our customers.
With more than 18,000 employees in over 235 airports across the globe, PrimeFlight and its network of subsidiaries, including Prime Appearance, Garsite, and Skytanking, continue to build and expand, innovating to better serve our clients.
OUR MISSON
Our mission is to create value for all stakeholders through our unwavering commitment to positively IMPACT our customers, employees, the environment, and the communities we serve.
Offices: Three Sugar Creek Center Blvd, Suite 450, Sugar Land, Texas 77478, US
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How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,175 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
Companies currently hiring include Compass Group, Macy's, Domino's, CVS Health, Emory Healthcare, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Atlanta, GA?
Yes — 676 of the 4175 open customer service & support positions offer remote or hybrid work (325 remote, 351 hybrid).
How do I apply for Customer Service & Support jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.