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Full-time
high school, professional certificate
Quarterly Incentive Plan, Paid Time Off, Medical Insurance, Dental Insurance, Vision Insurance, Tuition Reimbursement
Posted 20d ago
~40 hrs/week
Responsibilities
The role involves responding to client inquiries, orders, and complaints while resolving issues related to delivery and service. The specialist is responsible for determining problem causes and following up to ensure complete resolution.
Requirements
Candidates must have a High School Diploma or GED and 2-4 years of experience in client services. Professional certification may be required in certain areas.
Full job description
Essential Job Functions
Responds to orders, general client inquiries, invoice questions and client complaints.
Records consistent problem areas
Resolves issues with orders, delivery dates or service.
Resolves the client's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting corrections or adjustment; following up to ensure resolution.
Responses are predominately routine but may require deviation from standard procedures
Other duties as assigned
Other Skills & Abilities
Client Service skills
Quality Focus
Problem Solving
Freight Forwarding Knowledge
Documentation Skills
Listening
Resolving Conflict
Ability to Multi-task
Physical Requirements
Job may require extended sitting or standing, use of standard office equipment.
Education & Experience
High School Diploma or GED
2-4 years client service experience
CERTIFICATIONS AND LICENSES
Professional certification may be required in some areas
WHY SHOULD YOU WORK FOR CRANE?
At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.
We offer:
Quarterly Incentive Plan
136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
Excellent Medical, Dental and Vision benefits
Tuition Reimbursement for education related to your job
Employee Referral Bonuses
Employee Recognition and Rewards Program
Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
Employee Discounts
Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates
Come join the leader in logistics and take your career in the right direction.
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
This position requires the final candidate to successfully pass an E-Verify Check.
Supporting businesses around the globe with customized Supply Chain Solutions, Intermodal Transportation and Warehousing
Industry
Transportation, Logistics, Supply Chain and Storage
Company size
1,001-5,000 employees
Founded
2008
Headquarters
Houston, Texas
LinkedIn followers
147,229
The vision of Crane Worldwide is to enable global trade for our clients with unparalleled excellence, foster a culture of achievement among our team members, and uplift the communities where we operate. Every day, we endeavor to create a positive influence and aspire to leave a lasting legacy in the logistics industry, improving the lives of people globally.
With a legacy in logistics, our people's expertise, deep industry knowledge, and can-do attitude make a difference to our global and local clients.
As a privately owned, family-run business, we have a flat structure that enables quick decision-making. This enables the team to provide the best solutions for our clients.
Partnerships make a difference, and through organic growth with our clients, we have developed a global footprint with local representation and continue to grow. We will invest where our clients need us to be.
Our technology platform was developed in-house with a holistic view of our clients' needs for real-time information.
We make a difference in the communities in which we operate. Our Crane Cares initiatives are deeply embedded into our corporate culture.
We are living in extraordinary times with constant change in global markets. Our flexible and dynamic approach, accompanied by our value proposition, presents our dedication to our clients through our Technology, Service, and People.
How many Customer Service & Support jobs are open in Atlanta, GA right now?
There are currently 4,154 open customer service & support positions in Atlanta, GA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Atlanta, GA?
Companies currently hiring include Compass Group, Domino's, Macy's, Emory Healthcare, CVS Health, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Atlanta, GA?
Yes — 669 of the 4154 open customer service & support positions offer remote or hybrid work (320 remote, 349 hybrid).
How do I apply for Customer Service & Support jobs in Atlanta, GA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.