Poole, England, United Kingdom · On-site
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Client Relationship Management, SLA Compliance, KPI Monitoring, Risk Management, Technical Team Supervision
London, England, United Kingdom · Hybrid
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: People Management, Agile Product Delivery, Technical Leadership, DORA Metrics, CI/CD
Stockholm, Sweden · Hybrid
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Kotlin, Android Automotive OS, Jetpack Compose, MVVM Architecture, Hilt
Berlin, Germany · On-site
Wir haben uns auf eine ambitionierte Reise begeben. Mach mit! Wer wir sind - Unsere Mission und unser Antrieb Arrive ist eine führende globale Mobilitätsplattform, aktiv in über 90 Ländern und 20.000 Städten, mit starken…
Skills: Warehouse Management, Logistics Coordination, Order Picking, Inventory Management, Shipping And Receiving
Stockholm, Sweden · Hybrid
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Product Management, Android Automotive OS, Google Automotive Services, User Onboarding, Identity Verification
Chișinău, Moldova · Hybrid
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Technical Troubleshooting, ITIL Standards, API Testing, Postman, SQL
Boston, Massachusetts, United States · Remote OK
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Business Development, Relationship Building, Sales Forecasting, CRM Management, RFP Drafting
Gdańsk, Pomeranian Voivodeship, Poland · Hybrid
$16k–$22k/mo
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: React, JavaScript, TypeScript, Microservices Architecture, RESTful APIs
London, England, United Kingdom · Hybrid
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: PHP 8+, Laravel, MySQL, Docker, AWS
Gdańsk, Pomeranian Voivodeship, Poland · Hybrid
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: GitHub Actions, Kubernetes, ArgoCD, Helm Charts, Bash
Besançon, Bourgogne – Franche-Comté, France · On-site
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Supplier Quality Management, Team Management, Supplier Auditing, Non-conformity Management, Risk Analysis
Copenhagen, Capital, Denmark · On-site
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: B2B Sales, Negotiation, Account Management, CRM Management, Active Listening
Copenhagen, Capital, Denmark · On-site
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: B2B Sales, Negotiation, Account Management, CRM Management, Active Listening
Copenhagen, Capital, Denmark · On-site
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: B2B Sales, Negotiation, Account Management, CRM Management, Active Listening
Basingstoke, England, United Kingdom · Hybrid
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Product Configuration, Client Support, Technical Documentation, Fault Finding, Stakeholder Collaboration
Athens, Attica, Greece · Remote OK
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: B2B Sales, Business Development, Account Management, Market Entry Strategy, Stakeholder Management
Rome, Lazio, Italy · Hybrid
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Customer Relationship Management, Project Management, Data Analysis, Change Management, System Integrations
Bengaluru, Karnataka, India · Hybrid
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Sales Tool Administration, Telephony Administration, Troubleshooting, CRM Management, User Onboarding
Bengaluru, Karnataka, India · Hybrid
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Salesforce, Revenue Operations, CRM Data Integrity, Pipeline Management, Forecasting
Atlanta, Georgia, United States · On-site
We’ve signed up to an ambitious journey. Join us! As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something…
Skills: Project Management, People Management, Customer Relationship Management, Stakeholder Management, Risk Mitigation
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The Technical Service Manager acts as the primary point of convergence between client relations and technical operational support. They are responsible for guaranteeing the execution of maintenance contracts and coordinating the L2 technical support team.
Candidates need a Master's degree in Engineering, IT, or Project Management with at least 5 years of experience in B2B/B2G contract management. Proficiency in ticketing tools like Jira and ServiceNow and a strong background in technical coordination are required.
As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.
Within Flowbird, the Technical Service Manager serves as the primary point of convergence between client relations and the technical execution of operational support ("Run"). In a highly demanding environment, their main role is to guarantee the execution of maintenance contracts while protecting and functionally coordinating the technical support team (L2). They act as a "shield" against client escalations and the operational coordinator of technical resolutions.
Client Relationship Management: Act as the primary and single point of escalation for clients during major incidents, leading technical committees, crisis meetings and backlog arbitration with clients.
Take ownership of and guarantee compliance with SLAs. Monitor key performance indicators (KPIs) to measure service quality and efficiency. Produce and analyze trend reports for clients and management.
Contractual Tracking : identify risk or opportunity areas for amendments (addenda) to increase revenue and margins.
Assess escalation risks, manage complex and/or contentious conflicts with discretion, and rebuild trust with demanding clients.
Take responsibility for risk management, including alerting management to any hazardous situations regarding assets and personnel.
Technical Team Supervision Support: Ensure strict prioritization, assignment, and tracking of tickets (Jira / ServiceNow).
Manage the internal execution of maintenance contracts: communication, technical decisions, and tracking of schedules and associated tasks.
Internal Interface: Coordinate actions between Support, R&D (Engineering), and project deployment (Delivery) teams to ensure a smooth transition from "Build" to "Run."
Participate in defining and harmonizing global support processes (notably between France, the UK, and Australia).
Emotional Intelligence and Resilience: Strong ability to manage crisis situations, absorb client pressure, and demonstrate assertiveness.
Unifying Leadership: Ability to lead, reassure, and motivate a technical team under a heavy workload
Diplomatic Tact: Excellent communication skills to manage both external client expectations and internal development constraints.
Pragmatism: Solution-oriented ("problem-solver") with the ability to make quick decisions in tense environments.
Complex Project Management: Mastery of technical project management methodologies and maintenance contract monitoring.
Technical Background: Good knowledge of system architectures, ticketing tools (Jira, ServiceNow), support processes, and ideally the ticketing / public transport industry.
Master’s degree (or equivalent BAC+4/BAC+5) in Engineering, IT, or Project Management.
Minimum of 5 years of combined experience in operational B2B/B2G contract management and technical coordination (Support/IT).
This role is based in Poole
Travel is more than a journey, it's how you Arrive.
Arrive brings together some of the most trusted names in urban mobility, EasyPark, ParkMobile, RingGo, Parkimeter, Flowbird, YourParkingSpace, Parkopedia, and Yellowbrick, into one global force for smarter, more seamless travel. Founded in 2025 and built on over 70 years of mobility innovation, our team of 4,000+ people supports nearly 60 million users in more than 20,000 cities across 90+ countries. Arrive helps people and decision-makers make better choices about urban mobility and ease the experience of travel. It's our goal to do this in as many cities as possible, regardless of their size, location, or mobility maturity. Our mission is to be the leading global mobility platform, helping both people and cities by saving them time, making cities easier to navigate and more enjoyable to live in. Smart payments, optimized parking, data-driven traffic reduction and reinvestment in public transportation and green space - these are the ingredients to make cities more livable. It's about more than function, it's about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it's how you Arrive.
Offices: Birger Jarlsgatan 57b, Stockholm, Stockholm County 11356, SE
Travel is more than a journey, it's how you Arrive.
Arrive brings together some of the most trusted names in urban mobility, EasyPark, ParkMobile, RingGo, Parkimeter, Flowbird, YourParkingSpace, Parkopedia, and Yellowbrick, into one global force for smarter, more seamless travel. Founded in 2025 and built on over 70 years of mobility innovation, our team of 4,000+ people supports nearly 60 million users in more than 20,000 cities across 90+ countries. Arrive helps people and decision-makers make better choices about urban mobility and ease the experience of travel. It's our goal to do this in as many cities as possible, regardless of their size, location, or mobility maturity. Our mission is to be the leading global mobility platform, helping both people and cities by saving them time, making cities easier to navigate and more enjoyable to live in. Smart payments, optimized parking, data-driven traffic reduction and reinvestment in public transportation and green space - these are the ingredients to make cities more livable. It's about more than function, it's about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it's how you Arrive.
Offices: Birger Jarlsgatan 57b, Stockholm, Stockholm County 11356, SE
