Customer Service & Support Jobs in Athens, Greece (Now Hiring) — 826 open

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

Provide efficient, stable, and reliable IT services in the Provisioning Domain.

More specifically you will:
•    Operate, administer, and maintain assigned systems or services in terms of Maintenance & administration, Incident management, Problem management, Patching, Change & Release management.
•    Perform day-to-day L2 support activities, incident and service request management, problem analysis and resolution, log analysis, configuration changes, health check & housekeeping activity.
•    Triage tickets to L3 support team, identify bug fixes enhancements and minor code product issues and escalate to appropriate teams, fault logging tracking and resolution, batch processing, interface management, extend support during release and deployment.
•    Liaise with Oracle OSM and UIM developers and architects of the company to raise and discuss product improvements and/or designs gaps.

Who you are

•    Bachelor's degree in Computer Science or Engineering or other related field.
  •    At least 3 years of experience in provisioning domain.
  •    Strong experience in Unix and Windows Server OS and Oracle/MySQL/MS-SQL DB environments.  
  •    Strong experience and knowledge of Fixed Services technology (FTTx, xDSL/ATM/Telephony/TV etc.), protocols, infrastructure, applications, services and integrations. 
  •    Self – motivated with strong time-management skills and the ability to juggle multiple balls.
  •    Experience in troubleshooting system integrations using SOAP/REST services, XML/JSON payloads, and asynchronous interfaces.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What's in it for you

• Award-winning work environment -certified #1 Top Employer in Greece 
• Competitive pay, bonus & remuneration package 
• Private Health & Medical Insurance  
• Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad 
• Unlimited connectivity with our mobile, landline and Vodafone TV services – Experience first what our customers love 
• Unlimited access to learning resources and trainings 
• Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service  
• Remote work equipment to help you create a comfortable, ergonomic workspace at home  
• Spirit of Vodafone days: dedicated time to pause, develop new skills and connect with our teams, values and services 
• Extra days off: Vodafone Day, Family Day, Volunteering Day  
• Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking 
• Special employee offers and discounts 

#LI-Hybrid #Vodafonespirit #Togetherwecan

Who we are

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.