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Full-time
high school
Health Insurance, Dental Insurance, Vision Insurance, FSA, HSA, 401K
Posted 54d ago
~32 hrs/week
Responsibilities
The Guest Service Representative manages the check-in and check-out process while handling reservations and guest accounts. They are responsible for resolving guest issues and coordinating with other departments to ensure a high-quality guest experience.
Requirements
Prior customer service experience and a high school diploma or equivalent are preferred but not required. Candidates must be able to handle physically demanding tasks including extended periods of standing and walking.
Full job description
We’re more than just a team – we’re a community dedicated to making a difference every day.
At Olympia Hospitality, we create a fun, supportive environment where growth never stops, and success is celebrated together. Guided by our values of continuous improvement, accountability, concern for others, and trust, we foster a culture of collaboration and integrity. If you’re passionate, driven, and ready to thrive, we’d love to have you on our team. Apply today and build a career that inspires you!
The guest service rep maximizes revenue and creates value by providing excellent customer service. This includes effective reservation sales, handling all guest accounts efficiently and accurately, and assisting in all phases of guest experience such as check-in, check-out, and problem resolution.
Starting pay $19 per hour
Join a Team that Puts Your Well-Being First!
At Olympia Hospitality, we believe in supporting our employees both in and out of the workplace. When you join us, you’re not just getting a job – you’re joining a family-first organization that cares about your health and wellness, your future, and your overall satisfaction.
Here’s how we show our commitment:
Health Coverage That Works for You: We contribute up to 80% toward individual health plans and offer affordable dental and vision insurance. Plus, with FSA and HSA options, you can plan for your healthcare costs your way.
Secure Your Future: With our 401K plan and discretionary yearly match, you can build the financial future you deserve.
Peace of Mind: We provide paid group term life insurance for select positions, 50% shared cost short-term disability, and you have the option to purchase additional employee paid life insurance.
Time for You: Enjoy our robust PTO plan and 7 paid holidays to maintain work-life balance. Need quick access to your paycheck? Our earned wage access program has you covered!
Additional Support: From our Employee Assistance Program (EAP) to a sober support network, and our commitment to being a recovery-friendly workplace, we're here to help you thrive personally and professionally.
Perks: Love to travel? Enjoy exclusive hotel travel discounts as a member of our team. Additional benefits may be available based on property specific locations!
We’re more than just a business—we’re a values-driven organization that believes in creating an environment where every team member can thrive. Our core values guide everything we do, from how we interact with each other to how we serve our guests and community. Join us at Olympia Hospitality and take the next step toward a fulfilling, balanced, and supported career. Apply today!
Starting at $18
32 hours , PM shifts
Responsibilities
Greet guests upon arrival and ensure a smooth check-in process.
Provide information about the hotel's amenities, services, and local attractions.
Respond promptly to guest inquiries via phone, email, or in person.
Handle reservations, cancellations, and modifications accurately and efficiently.
Process payments and maintain accurate records of guest transactions.
Address guest concerns and resolve issues promptly to ensure satisfaction.
Coordinate with other departments to fulfill guest requests and preferences.
Maintain a clean and organized front desk area.
Assist with luggage handling and transportation arrangements as needed.
Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
Provide exceptional customer service to enhance the overall guest experience.
Keep abreast of developments in the hospitality industry and participate in training programs as required.
Skills Required
Provide high-level customer service, communicate effectively with guests and team members, follow instructions, ability to learn quickly, pay attention to detail, and maintain composure when working under pressure; demonstrates very good phone skills.
Experience / Education
Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.
Physical Demands
This is a physically demanding job that requires extended periods of walking and standing with some bending and lifting. Reasonable accommodations may be made to enable eligible employees to perform the essential functions.
The Olympia Companies is an equal opportunity employer and is committed to providing employment opportunities to qualified applicants without regard to such characteristics as race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, disability, genetic information, protected veteran status or any other factor protected by applicable law.
Related keywords
HospitalityGuest ServicesFront DeskReservation ManagementCustomer ExperienceHotel OperationsPayment ProcessingAccount ManagementGuest RelationsHospitality Industry
Olympia Hospitality proudly offers value-driven hotel, restaurant, spa, and golf management and development.
Industry
Hospitality
Company size
501-1,000 employees
Founded
1969
Headquarters
Portland, Maine
LinkedIn followers
4,306
Olympia Hospitality has operated with a philosophy of maximizing value for over four decades by addressing the growing complexities of modern hotel and commercial facilities. Focusing on the specific needs of hotel guests, owners, and building tenants, our customer-centric strategy continues to enhance our expertise in hotel development, financing, and operations management.
Offices: 5 Milk St, Fourth Floor, Portland, Maine 04101, US
Hotel DevelopmentHotel Managementand Project Equity and FinancingReal Estate InvestmentFinanceCommercial Real EstateHotelReal Estate
How many Customer Service & Support jobs are open in Arvada, CO right now?
There are currently 351 open customer service & support positions in Arvada, CO listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Arvada, CO?
Companies currently hiring include Kroger, Baseline Fitness, Lowe's Companies, Inc., Starbucks, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Arvada, CO?
Yes — 12 of the 351 open customer service & support positions offer remote or hybrid work (6 remote, 6 hybrid).
How do I apply for Customer Service & Support jobs in Arvada, CO?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.