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PEP BOYS-MANNY MOE & JACK
Lead Customer Service Advisor
Annapolis, Maryland, United States · On-site
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Mid level
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Full-time
bachelor degree
Quarterly Incentive Bonus Program, Paid Time Off, Paid Volunteer Day, Merchandise Discount, Medical Insurance, Dental Insurance
Posted 24d ago
~40 hrs/week
Responsibilities
The Assistant Manager oversees daily store operations, including opening and closing routines, inventory control, and visual merchandising. They are also responsible for driving sales results, managing payroll, and training non-management staff to ensure excellent customer service.
Requirements
Candidates must possess a bachelor's degree or at least one year of supervisory experience in a customer-facing role. Strong communication, interpersonal, and leadership skills are required to manage teams and drive store performance.
Full job description
Job Description:
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving sales results by analyzing the business and providing best-in-class customer service. They are responsible for overseeing daily store operations including opening and closing routines and driving efficiency in all store processes. Assistant managers leverage their creative expertise through floorset updates, styling recommendations and product knowledge. Assistant managers are also talent leaders, driving everything from recruiting and training to engagement and development. They are expected to show up, bringing their best selves every day. With a promote from within philosophy, our Assistant managers will build upon their initial foundation and have the opportunity to grow into the future leaders of our store’s organization.
Conduct staffing and scheduling operations and payroll management.
Train and develop the non-management staff.
Demonstrate product knowledge and brand awareness, while driving sales.
Build and maintain visual displays.
Analyze reporting to inform decision making.
Protect store assets & perform inventory control.
Operate Register/Point of Sale systems.
Fulfill OMNI Channel Orders.
Represent the Brand and Exemplify Company Culture and Values.
What it Takes
Bachelor’s degree OR one year of supervisory experience in a customer-facing role.
Maintain a strong customer focus.
Knowledge of current fashion trends.
Drive to achieve results and exhibit a strong work ethic.
Possess strong communication and interpersonal skills.
Team building and ability to coach others.
Take initiative and demonstrate confidence.
Balance multiple tasks while being detail-oriented.
Engage in applied learning and proactive thinking.
Ability to show up in a fast-paced and challenging environment
WhatYou’llGet
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Quarterly Incentive Bonus Program
Paid Time Off
Paid Volunteer Day per Year, allowing you to give back to your community
Merchandise Discount
Medical, Dental and Vision Insurance Available
Life and Disability Insurance
Associate Assistance Program
Paid Parental and Adoption Leave
401(K) Savings Plan with Company Match
Training and Development
Opportunities for Career Advancement, we believe in promoting from within
A Global Team of People Who'll Celebrate you for Being YOU
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
See what its like to #WorkAtANF - Follow us on Instagram @LifeAtANF
The starting rate for this position is $23.00 per hour. (i.e., the recruiting pay range for this position is $23.00-$23.00 per hour). The starting rate and range may be modified in the future.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Abercrombie & Fitch Co. is a global, digitally-led omnichannel specialty retailer.
Industry
Retail
Company size
10,001+ employees
Founded
1892
Headquarters
Columbus, OH
LinkedIn followers
478,538
Abercrombie & Fitch Co. (NYSE: ANF) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 800 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.
To apply for jobs and learn more about our hiring process, visit corporate.abercrombie.com/careers/ If you are emailed by an A&F Co. recruiter at any point in the hiring process, it will come from an email address ending in @anfcorp.com, @stores.anfcorp.com or @smartrecruiters.com.
How many Customer Service & Support jobs are open in Annapolis, MD right now?
There are currently 517 open customer service & support positions in Annapolis, MD listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Annapolis, MD?
Companies currently hiring include Luminis Health, Acosta, Life Time Inc., PM Pediatric Care, The TJX Companies, Inc., among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Annapolis, MD?
Yes — 24 of the 517 open customer service & support positions offer remote or hybrid work (11 remote, 13 hybrid).
How do I apply for Customer Service & Support jobs in Annapolis, MD?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.