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C&S Elite Getaways
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Full-time
high school
Posted 24d ago
~40 hrs/week
Responsibilities
The representative is responsible for handling incoming hospital calls, transferring them to the appropriate departments, and managing emergency alerts. They also perform administrative tasks such as updating physician information and assisting with communication system maintenance.
Requirements
Candidates must possess a High School Diploma or GED and at least one year of customer service experience. Excellent verbal and written communication skills, along with the ability to manage multiple priorities, are required.
Full job description
Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary Provides incoming call handling for hospital sites and emergency lines. Responsible for answering incoming calls, transferring calls appropriately, and administrative duties. Issues critical alerts and codes based on requests from clinical and operational departments.
Job Duties
Answers all calls in a courteous and professional manner.
Provides general information to callers concerning physician office telephone numbers, area codes and hospital listings.
Utilizes LVHN’s current EMR system to provide callers information regarding patients’ room numbers, telephone numbers and discharge dates.
Screens critical care and do not announce patient phone calls for LVHN.
Contacts providers according to daily on call schedules and makes immediate changes as necessary.
Assists in the troubleshooting, testing, maintenance, and design of internal communication systems.
Updates physician and physician office information on an as needed basis.
Determines the purpose of caller and forwards the incoming calls to the appropriate staff member or voice mailbox.
Alerts and directs staff to critical situations such as Codes and Alerts according to each distinct procedure.
Places and documents international and long distance calls for colleagues and patients.
Minimum Qualifications
High School Diploma/GED
1 year customer service experience
Ability to maintain effective interpersonal relationships.
Excellent communication skills both written and verbal.
Strong customer service orientation.
Effectively deals with multiple and changing priorities.
Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Lehigh Valley Health Network, part of Jefferson Health, is proud to be part of a leading integrated academic health care delivery system.
Together, we’re among the top 15 not-for-profit health systems in the U.S., with 65,000 colleagues, 32 hospitals and more than 700 sites of care across eastern Pennsylvania and southern New Jersey.
We’re committed to putting people first and pursuing excellence in over 95 clinical specialties, supported by a national doctoral research university and an expanded not-for-profit health plan.
Offices: 1200 S Cedar Crest Blvd, Allentown, Pennsylvania 18103, US · 2545 Schoenersville Rd, Bethlehem, Pennsylvania 18017, US · 1200 S Cedar Crest Blvd, Allentown, Pennsylvania 18103, US · 1200 S Cedar Crest Blvd, Allentown, Pennsylvania 18103, US · 2128 Blakeslee Blvd Drive E., Lehighton, Pennsylvania 18235, US
EarNose and Throat (ENT and Otolaryngology)PulmonologyEndocrinology (Diabetes and Metabolism)RheumatologyOrthopedicsCardiologyCancerNeurosurgerySpecialty Pediatrics
How many Customer Service & Support jobs are open in Allentown, PA right now?
There are currently 683 open customer service & support positions in Allentown, PA listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Allentown, PA?
Companies currently hiring include Lehigh Valley Health Network, St. Luke's University Health Network, CVS Health, AutoZone, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Allentown, PA?
Yes — 60 of the 683 open customer service & support positions offer remote or hybrid work (40 remote, 20 hybrid).
How do I apply for Customer Service & Support jobs in Allentown, PA?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.