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$14/hr–$16/hr
Full-time
bachelor degree
Paid Time Off, Sick Leave, Gym Membership, Staff Pass Memberships, Discounted Personal Training Sessions, Medical Plan
Posted 5d ago
~40 hrs/week
Responsibilities
The Detail Team Lead oversees daily cleaning and maintenance operations to ensure a safe, clean, and high-quality environment for club members. They also lead and motivate the detail team while assisting management with facility inspections and operational tasks.
Requirements
Candidates should have strong leadership and communication skills, with a preference for one year of tenure within the organization. A valid CPR/AED certification is required within the first 45 days of employment.
Full job description
Location: All club facilities Reports to: Operations Team Manager Supervises: N/A Status: Non-exempt / Full-time
Position Overview
The Detail Team Lead is a crucial part of our business, bridging the gap between hourly employees and the leadership team. This position is expected to demonstrate the highest level of performance and excellence in the Operations Department. The ideal Detail Team Lead is someone who exemplifies all four of our CORE values: DRIVE, DELIGHT, DETAIL, and DEVELOP. The Detail Team Lead will partner with all leadership managers at their respective facilities to provide a best-in-class, clean, and safe environment that enhances member experience and builds member satisfaction. This role also involves assisting the Operations Manager in managing the Play Department and supporting maintenance tasks to ensure the overall functionality and appeal of the facilities. Additionally, the Detail Team Lead will lead by example in maintaining a positive culture and ensuring that our facilities meet cleanliness and safety standards daily.
Essential Functions & Responsibilities
Ensure all club areas are thoroughly cleaned and disinfected, internal and external, including walkways and parking lots
Complete routine walkthroughs such as trash removal, locker room spot cleaning, and re-racking weights
Oversee execution of daily, weekly, and monthly cleaning tasks assigned by management
Assist the Operations Team Manager in managing the Play department to ensure play areas are clean, safe, organized, and enjoyable for members
Support maintenance tasks, routine inspections, minor repairs, and reporting significant maintenance needs to the Operations Team Manager
Communicate effectively with all team members to ensure seamless operations
Assist with supervised projects, such as painting, and ensure project completion
Provide excellent customer service by maintaining a clean and organized facility for members to utilize
Lead and motivate the Detail Team and ensue adherence to cleaning schedules and protocols
Conduct regular inspections to ensure cleanliness and safety
Maintain records of cleaning tasks and inventory of cleaning supplies
Attend mandatory meetings for the Operations department
Ensure proper opening and closing procedures are followed as outlined
Log/report all maintenance concerns to the front desk.
Report safety concerns to the appropriate channels and communicate incident reports to General Manager.
Adhere to Detail Team Lead schedule and company attendance policies
Other duties, such as team cleans or detailed inspections of locker rooms, as assigned by General Manager and/or Operations Team Manager
Success Factors
High level of cleanliness standards across facilities
Effective leadership/motivational skills to achieve daily cleaning and maintenance goals.
Proactively identify cleanliness and maintenance issues and resolve as needed
Receive positive feedback from members regarding the cleanliness and condition of the facility
Ensure a safe and clean environment that meets all health and safety standards.
Performance Metrics
The Detail Team Lead will be measured by specific KPIs. All KPIs will contribute to the overall goals set out for their respective clubs, while offering support in ensuring the success of the Operations Manager. All metrics are measured monthly.
Contribute to achieving monthly MXM expectations in cleanliness, friendliness and equipment condition score of 8.6 or higher
Club audit score of 85% or higher
Assist the Operations Team Manager for staffing needs
Conduct hourly bathroom checks
Daily club inspection (1 per shift)
Inventory check and restock daily (2 per day)
Ensure completion of Team Cleans as scheduled ( 11 AM, 2 PM, 4 PM)
Qualifications
One (1) year tenure with Defined Fitness, detail and/or play team, preferred (successful completion of a 90-day development plan)
College degree in related field preferred
Use of business judgment and strong analytical aptitude
Strong verbal, written, and interpersonal communication skills
Demonstrates willingness for self-development and able to use resources to improve overall operations
Strong leadership qualities including organizational ,motivational, team-building skills, and proficiency in delegation of tasks
Must obtain and maintain valid CPR/AED certification (including infant and child) within the first 45 days of employment.
Physical Requirements
Must be able to stand and/or walk for up to eight (8) hours at a time
Must be able to lift and carry approximately 50 pounds
Must be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and write
Benefits
Paid Time Off/Sick Leave
Gym Membership (full access to our gym facilities at no cost to team members)
Staff Pass Memberships (complementary memberships for family & friends)
Discounted Personal Training Sessions
Comprehensive medical, dental and vision plans
Life / AD&D Insurance
Pet Insurance
This job description in no way states or implies that these are the only duties that will be performed by the team member occupying this position. Team members will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor. Requirements represent a minimum level of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, and employment remains “at-will”.
Voted New Mexico's #1 Gym's and a Top 50 Workplace!
Industry
Wellness and Fitness Services
Company size
201-500 employees
Founded
1988
Headquarters
Albuquerque, NM
LinkedIn followers
1,065
Our Passion For Life Drives Everything We Do
We are looking for go getters and trend setters to join the Defined Fitness team. The type of people who want to run faster, leap further and push harder! Defined Fitness just turned thirty four years old, and we are only getting started. We are looking for the next team of passionate leaders to help us grow.
Over three decades, Defined Fitness has built a reputation as New Mexico's premier fitness brand. Our legacy was founded on the efforts of our incredible team at Defined Fitness, many whom are still with us today. We look forward to celebrating our new growth and expansion plans with the team that made it possible, and a new generation who will be part of making the next thirty years stronger than the first.
"Our expansion in New Mexico reinforces our commitment to investing in the local community, and our desire to see our members, our team, and New Mexico, thrive", Mark Fisher, Chief Executive Officer, Defined Fitness.
Defined Fitness is currently accepting applications from individuals who are enthusiastic, motivated, and goal oriented! To apply, click below and fill out an application online today! For any additional information, please contact our HR Department at 505-349-4444.
Offices: 3301 Juan Tabo NE Blvd, Albuquerque, NM 87111, US · 4930 McLeod NE, Albuquerque, New Mexico 87109, US · 6210 Riverside Plaza Ln NW, Albuquerque, New Mexico 87120, US · 1640 Rio Rancho Blvd SE, Rio Rancho, New Mexico 87124, US · 1700 East 20th St., Farmington, New Mexico 87401, US
Helping people reach their fitness goals.Health CareFitness
How many Customer Service & Support jobs are open in Albuquerque, NM right now?
There are currently 2,209 open customer service & support positions in Albuquerque, NM listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Albuquerque, NM?
Companies currently hiring include Domino's, The University of New Mexico Health Sciences Center, Kroger, Sandia Pueblo, Blake's Lotaburger, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Albuquerque, NM?
Yes — 107 of the 2209 open customer service & support positions offer remote or hybrid work (55 remote, 52 hybrid).
How do I apply for Customer Service & Support jobs in Albuquerque, NM?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.