BALLAST WAX · EUROPEAN WAX CENTER Center Manager Lead. Develop. Grow. 46 N Hawkins Ave, Akron, OH 44313 · In-Person · Full-Time · $53,000–$70,000/yr THE OPPORTUNITY You won't be managing…
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$23/hr–$25/hr
Full-time
Medical insurance, 401(k) with employer match, Access to EWC services, Paid Time Off, Performance bonuses
Posted 26d ago
~40 hrs/week
Responsibilities
The Center Manager is responsible for overseeing daily business operations, including team performance, sales results, and maintaining high standards for guest experience. They are also tasked with recruiting, coaching staff, managing inventory, and driving local marketing initiatives.
Requirements
Candidates must have at least 2 years of experience leading direct reports in retail, spa, beauty, or hospitality environments. A proven track record of meeting sales metrics and the ability to work a flexible schedule including evenings and weekends is required.
You won't be managing a schedule. You'll be running a business.
As a Center Manager at European Wax Center, you own the full picture - team performance, guest experience, sales results, and culture. You're not executing someone else's playbook; you're building a center people are proud to work in and guests love coming back to.
We're Ballast Wax, a fast-growing multi-unit EWC franchisee. We believe great leadership is the difference between a center that survives and one that thrives. We invest in our managers, give you real autonomy, and back it up with structure, training, and a team that wants to see you win.
WHAT WE OFFER
Compensation & Bonuses
$23–$25/hr base depending on experience
Monthly performance bonuses: $500, $1,000, or $1,500
Goals are realistic - our managers hit them
Total potential: $53,000–$70,000 annually
Commission on personal sales - rewarded for leading from the front
Growth & Career Path
30-60-90 day structured onboarding
Mentorship from district leadership
Clear path: Senior Center Manager → District Manager
Ongoing training and professional development
Work-Life Balance
2 weeks PTO after first 90 days
Consistent, predictable shift structure
One weekend shift required (not both)
Benefits
Medical insurance (55% employer contribution)
401(k) with employer match
Access to EWC services
Paid Time Off
WHAT YOU'LL OWN
Sales & Business Results
Own revenue, package, and product goals - and know your numbers
Coach your team on guest education and confident selling
Analyze trends and build action plans to move the needle
Drive traffic through local marketing and brand campaigns
Guest Experience
Set the standard for every guest interaction - from first hello to farewell
Resolve escalated concerns with professionalism and care
Champion an environment guests want to return to - and tell their friends about
Team Development
Recruit, onboard, and retain top-performing team members
Coach consistently - performance reviews, 1-on-1s, real feedback
Build internal succession so your team has somewhere to grow
Create a culture people choose to stay in
Center Operations
Manage scheduling, inventory, payroll, and cash handling
Track KPIs - productivity, retention, labor - and act on what you find
Uphold cleanliness, sanitation, and brand standards without exception
WHO YOU ARE
We're not looking for a placeholder. We're looking for a builder.
You own a number. You've been accountable for real sales metrics - revenue, conversion, retention - and you can tell us exactly what they were and whether you hit them.
You develop people, not just manage them. You can name someone on a previous team you coached into a higher role. You give direct feedback and follow through.
You recruit proactively. You don't wait for a job board to fill your pipeline. You know what "good" looks like and you go find it.
You recover gracefully. When a guest has a problem, you don't pass it off - you own the fix, and you use it to make things better for the next person.
You've managed a real team. 2+ years leading direct reports in retail, spa, beauty, hospitality, or a similar guest-facing environment. More experience = more earning potential.
You're available when guests are. Flexible schedule including evenings and weekends (one weekend shift, not both). Reliable transportation required.
OUR HIRING PROCESS
Three steps. No runaround.
Step 1 - Video Interview: A real conversation about your experience, style, and goals.
Step 2 - Experience the Center: Visit us as a guest. See what we're about from the inside.
Step 3 - Mutual Fit Decision: If it clicks for both sides, let's grow together.
OUR VALUES
CONFIDENCE: We model it. | EMPOWERMENT: We create it. | BALANCE: We protect it.
ABOUT BALLAST WAX
We're a multi-unit EWC franchisee with 32 centers and growing. Our mission is to transform centers into hubs of empowerment - for our team and our guests. We bring the strength of a national brand with the care and commitment of a local business.
This role is offered by Ballast Wax Services, LLC, an independent franchisee of European Wax Center. Ballast Wax is an equal opportunity employer and does not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.
Center ManagerRetailSpaBeautyHospitalitySalesKPIsTeam ManagementOperationsMarketingRecruitmentCustomer ServiceInventoryPayrollPerformance BonusesFranchise
European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services, with over 1,000 locations in the United States.
What sets us apart is our unique combination of philosophy, exceptional service, proprietary products, and a comfortable, consistent guest experience. Together, these elements have established EWC as the leader in the waxing services category.
We’re backed by a strong, well-established team supporting every function of the business — including marketing, technology, accounting, finance and more — all working together to empower our franchisees and elevate the brand.
Offices: 5830 Granite Pkwy, Plano, Texas 75024, US
Hair removalBody WaxingBikini WaxingBrazillian WaxingFranchiseand BeautyPersonal Care and HygieneCosmeticsBeautyPersonal Health
How many Customer Service & Support jobs are open in Akron, OH right now?
There are currently 638 open customer service & support positions in Akron, OH listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Akron, OH?
Companies currently hiring include Circle K, Lowe's Companies, Inc., CVS Health, Symmetry Financial Group, Domino's, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Akron, OH?
Yes — 42 of the 638 open customer service & support positions offer remote or hybrid work (32 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Akron, OH?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.