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$18/hr–$28/hr
Full-time
professional certificate
Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, AD&D Insurance, Health Care FSA
Posted 25d ago
~40 hrs/week
Responsibilities
Deliver exceptional service by providing personalized financial solutions and managing accurate transactions for credit union members. Build long-term relationships through consultative selling of loans, accounts, and digital tools while ensuring operational excellence.
Requirements
Requires a minimum of two years of experience in retail banking, customer service, or financial services. Candidates should possess strong communication skills and the ability to handle competing demands in a collaborative environment.
Full job description
To maintain a strong connection with our members and local communities and better understand their unique needs, we are currently considering applications from candidates residing in Oregon and Washington for all open positions. We appreciate your understanding as we focus our hiring efforts in these specific regions. And, we encourage all qualified candidates from these states to apply, as we look forward to learning more about your unique skills and experience!
Applicants are encouraged to apply by June 22, 2026 at 5:00 PM PST. Job postings are subject to close early or extend longer than the anticipated closing date. We recommend applying as soon as possible.
Where You Will Work: Yelm Branch: 1105 W Yelm Ave, Yelm, WA 98597(Branches).
Pay Range: The target hourly pay range for this position is $20.56 - $23.37. The full hourly pay range is $18.70- $28.04.
We provide an additional $2.00 per hour bilingual differential for those employees who can support our members' financial needs effectively in a second language; subject to verification of strong grasp of financial terms utilizing language skillset.
Compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer of employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.
Job Overview:
This position embodies Peak Credit Union’s mission and values by delivering exceptional service, building trusted relationships, and providing personalized financial solutions that empower members to achieve their goals. Through consultative guidance, accurate transactions, and thoughtful problem resolution, this role strengthens Peak’s vision to create financially secure, empowered communities. Rooted in authenticity, boldness, collaboration, dignity, and empathy, the Financial Solutions Guide 2 advances Peak’s purpose of expanding access to financial empowerment and independence, ensuring operational excellence and consistent service across the branch network.
What You’ll Do:
Engages members warmly and professionally, creating an environment that supports meaningful conversations and proactive discovery of financial needs.
Develops and deepens member relationships by confidently uncovering needs, presenting tailored solutions, and originating or referring products across the full suite of Peak offerings, including consumer loans, specialty accounts, protection products, and advanced digital tools. Consistently meets or exceeds assigned sales and production goals, demonstrating strong consultative selling, follow-through, and closing skills.
Provides advanced financial guidance and empathetic problem-solving, ensuring each interaction results in improved financial confidence and expanded relationship opportunities, not only resolving concerns but actively identifying ways to add value and grow the member relationship.
Ensures precise execution of cash handling, vault operations, and transaction processing.
Executes complex account openings, loan applications, underwriting support, and account maintenance with accuracy and care, while positioning complementary products that align with member goals and long-term financial well-being.
Cultivates long-term member relationships through repeated follow-up, outreach, and intentional relationship management, ensuring members feel seen, supported, and guided toward responsible financial decisions.
Provides expert support in designated areas such as consumer lending, account portfolio growth, or business development, leveraging sales acumen and product expertise to advance branch performance.
Maintains accurate notes on all interactions, applications, and follow-ups to ensure continuity of care, support sales tracking, and enable relationship-building across multiple channels.
Partners with branch leadership to support escalations, team coaching moments, cross training, and branch-wide sales initiatives, helping elevate overall sales culture and performance.
Demonstrates professionalism through ongoing skill development, active participation in training and promotional initiatives, and engagement in community events, continuously building sales capability and product mastery to support personal and branch success.
All other duties as assigned.
When You'll Be Working: Monday- Friday: 8:45am - 5:45pm and rotating Saturdays: 9:15am - 1:45pm. Full-time 40 Hours a week.
Qualifications:
Minimum two (2) years of experience in retail banking, customer service, or financial services.
Bonus Points If You Have:
Bilingual skills preferred.
FiCEP, Financial Counseling Certification.
What You’ll Bring:
Ability to perform in an environment with frequent changes and competing demands.
Strong communication skills with the ability to engage members and build trust.
Ability to continuously learn and maintain knowledge of credit union systems, processes, and compliance requirements.
Ability to problem solve and make decisions relevant to the role and experience.
Ability to embrace and promote a positive, collaborative work environment.
Ability to role model our core values.
Maintain confidentiality with minimal supervision.
Total Rewards:
This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage.
Includes an option for Medical, Dental, and Vision insurance to be paid at a 100% by company for the employee only coverage.
We also offer Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
Employees also have access to Life and AD&D insurance.
Employees are able to enroll in our 401k plan.
Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis.
Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.
All benefits except 401k start the first of the month following date of hire. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.
Peak Credit Union participates in E-Verify. We use E-Verify to confirm the identity and employment eligibility of all persons hired to work in the United States.
For more information on Right to Work, please click here: Right to Work
For more information on the Fair Chance Act, please click here: Fair Chance Act
Peak Credit Union is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters
If you’d like to view a copy of the company’s affirmative action plan or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only messages left for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.
When you apply to a job on this site, the personal data contained in your application will be collected by Peak Credit Union. Your personal data will be processed for the purposes of managing the Credit Union’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under state and federal law. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by the Credit Union to help manage its recruitment and hiring process. Your personal data will be retained by the Credit Union as long as the Credit Union determines it is necessary to evaluate your application for employment and as required under applicable state and federal law. Greenhouse is under contractual obligation to keep such information confidential, and the Credit Union’s privacy practices comply with all applicable state and federal laws.
Formed from TwinStar & NWCU. Built for you. Built for belonging. Insured by NCUA. Equal Housing Opportunity.
Industry
Financial Services
Company size
201-500 employees
LinkedIn followers
1,204
Peak Credit Union proudly serves over 250,000 members with 35 branches across Oregon and Washington and powerful digital banking tools to meet our members wherever they are. From everyday financial services to long-term planning, we offer the products, guidance, and support to help our members set and achieve meaningful goals.
Formed in 2025 through the merger of TwinStar Credit Union and Northwest Community Credit Union, Peak carries a legacy that stretches back to 1938. Rooted in teachers and wood products, our foundation is built by people dedicated to building a brighter future, board by board, lesson by lesson. Our vision for the future is to build communities where all feel financially secure and empowered to reach their dreams. At Peak, building community isn’t just a belief — it’s a promise.
Peak Credit Union. Built for you. Built for belonging. Insured by NCUA and Equal Housing Opportunity.
How much do Customer Service & Support jobs in Washington pay?
Based on 1820 listings with disclosed salaries, most customer service & support jobs in Washington pay between $54k–$145k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Washington right now?
There are currently 15,739 open customer service & support positions in Washington listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Washington?
Companies currently hiring include Domino's, Albertsons Companies, Kroger, Starbucks, Costco Wholesale, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Washington?
Yes — 882 of the 15739 open customer service & support positions offer remote or hybrid work (385 remote, 497 hybrid).
How do I apply for Customer Service & Support jobs in Washington?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
Customer Service & Support jobs by city in Washington