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Milford Charter Township, Michigan, United States · On-site
$14/hr
Entry level$2.3B raised
Job DetailsJob Location: Milford, MI 48381Salary Range: $14.50 HourlyJob Shift: Part TimeWe are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing …
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Part-time
high school
Total rewards package
Posted 13d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The personal shopper is responsible for receiving, picking, and packing online grocery orders while ensuring high-quality customer service. They must also manage product substitutions, maintain proper storage temperatures, and resolve customer complaints in a timely manner.
Requirements
Candidates should have a high school diploma or GED and at least one year of retail or related experience. Strong communication, organizational, and problem-solving skills are required, along with proficiency in MS Office applications.
Full job description
As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.
Our braggingly happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create braggingly happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company’s own brick-and-mortar grocery stores, pharmacies and fuel centers.
Ready to contribute to the success of our food solutions company? Apply now!
Location:
50 Douglas Ave - Holland, Michigan 49424
Position Summary:
This role is responsible to lead the eCommerce process of receiving grocery orders from customers online, ensuring orders are picked, properly bagged and stored (refrigerator/freezer as needed), and in place for pick-up in a timely manner.
Here’s what you’ll do:
Responsible to lead the eCommerce process for receiving customer's online orders and picking or delegating picking of orders.
Review customer comments/special instructions, as applicable, to ensure product selected matches customer's request; follow up on issues as necessary (i.e., product substitution, etc.).
Ensure quality control and handle products carefully, specifically perishables and delicate items, during selection of items and packing of products to minimize damage and to ensure customer satisfaction
Scan order products, confirm order totals (check-out) for products priced by the pound (i.e., produce, deli, and meat/seafood) and substituted items.
Follow proper procedures for storing orders at proper temperature (refrigerator/freezer as needed).
Report customer issues, shorts, overages, damages to store management immediately.
Research and resolve customer complaints/problems in an appropriate and timely manner.
Responsible to provide focused and effective customer service.
Implement the Company service program(s) and model high standards of service to achieve positive customer satisfaction.
Follow all PPE and Safety Guidelines
Follow all Food Safety and Cleaning Expectations
Follow Guest Experience Guidelines
May be assigned tasks in other departments based on customer experience need
Additional responsibilities may be assigned as needed
Here’s what you’ll need:
High school diploma or GED (preferred)
One year of retail or related experience preferred.
Strong written and verbal communication skills; ability to communicate clearly and professionally with customers.
Strong organization and prioritization skills.
Ability to make decisions and solve problems.
Suggestive Selling/Knowledge of Products
Detail Oriented
Ability to develop knowledge of products and store layout for efficient picking procedures.
Proficient in MS office applications (i.e. Word, Excel, PowerPoint, etc.).
Ability to work a flexible schedule based on the needs of the department.
Physical Requirements:
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 30 pounds frequently, and up to 50 pounds occasionally. The associate is required to stand and walk for extended periods of time and may bend, stoop, twist and turn frequently. While performing the duties of this position, the employee is subject to a typical retail store environment (varied temperatures) and is exposed to outside weather conditions. The noise level in the work environment is usually low to moderate. Travel requirements vary by assignment.
SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.
We are not able to sponsor work visas for this position.
Related keywords
Personal ShopperE-commerceRetailGroceryOrder fulfillmentCustomer serviceInventory managementFood safetyQuality controlMS OfficeWordExcelPowerPointSupply chainPerishablesPicking
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Founded
2013
Headquarters
Grand Rapids, MI
LinkedIn followers
47,441
C&S Wholesale Grocers, LLC is a leader in food solutions across the United States. Established in 1918, C&S had its start as a supplier to independent grocery stores. Today, the C&S family of companies — including Grocers Supply, Hansen Distribution Group™, Davidson Specialty Foods and SpartanNash® — delivers innovative supply chain solutions, products and services to chain, independent and military customers from 60 distribution centers nationwide. C&S offers a comprehensive range of products for every aisle of the grocery store, from fresh produce to household goods, including within our private label portfolio. C&S operates more than 200 corporate-run grocery stores primarily under the banners: D&W® Fresh Market, Grand Union®, Family Fare®, Martin’s™ Super Markets and Piggly Wiggly®. C&S is deeply committed to corporate citizenship, actively supporting various charitable causes that help enrich and feed our communities. For more detailed information, please visit our website at cswg.com.
Offices: 850 76th Street SW, Grand Rapids, MI 49518, US · 7600 France Ave S, Edina, Minnesota 55435, US · 1133 Kingwood Ave, Norfolk, Virginia 23502, US · 3120 N Post Rd, Indianapolis, Indiana 46226, US · 5752 Wheeler Rd, Indianapolis, Indiana 46216, US
Grocery DistributionGrocery RetailLogisticsFood ProductionTransportationand Supply ChainMeat and PoultryGroceryRetail
How much do Customer Service & Support jobs in Michigan pay?
Based on 1142 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $48k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Michigan right now?
There are currently 19,827 open customer service & support positions in Michigan listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Michigan?
Companies currently hiring include Domino's, Meijer, Kroger, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Michigan?
Yes — 938 of the 19827 open customer service & support positions offer remote or hybrid work (381 remote, 557 hybrid).
How do I apply for Customer Service & Support jobs in Michigan?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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