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Full-time
Medical plan, Dental plan, Vision plan, Life insurance, Short-term disability, Long-term disability
Posted 12d ago
~40 hrs/week
Responsibilities
The Night Auditor is responsible for managing front desk operations, processing daily revenue, and handling guest inquiries during the night shift. Additionally, the role involves monitoring hotel safety, performing check-in/out procedures, and assisting with laundry duties.
Requirements
Candidates should have previous hotel front desk or hospitality experience and possess strong attention to detail. The role requires a dependable, professional individual capable of working independently and providing excellent customer service.
Full job description
Concord Hospitality is seeking a dependable and service-oriented Night Auditor to provide excellent guest service during the late shift. You’ll handle front desk operations, monitor hotel activity, and ensure smooth night-time business processes while maintaining a safe environment for guests and staff. This role requires independence, attention to detail, and a proactive approach.
Key Responsibilities
Process credit card transactions and daily revenue for all outlets (restaurant, events, lounge).
Handle phone system, reservations, and guest inquiries.
Perform check-in and check-out procedures.
Verify, balance, and review hotel room availability and transactions.
Prepare folios for departing guests.
Maintain lobby appearance and assist with laundry.
Monitor hotel safety and emergency procedures during the night shift.
Qualifications
Previous hotel front desk or hospitality experience preferred.
Strong attention to detail and organizational skills.
Dependable, responsible, and able to work independently.
Professional and customer-service oriented.
Benefits (Full-Time Associates Only)
Competitive wages
Medical, dental, and vision plans
Life insurance and short/long-term disability options
401(k) program with company match
Tuition assistance
Discounted room rates at Concord-managed hotels
Training, development, and career advancement opportunities
Why Concord?
Our culture is built on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We provide a supportive, inclusive, and rewarding workplace where associates are valued, trained, and given opportunities to grow.
We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a “Great Place to Work for All.”
We are Concord!
Related keywords
Night AuditorHospitalityFront DeskGuest ServiceRevenue ProcessingHotel OperationsSafety ProceduresLaundryReservationsCustomer ServiceConcord HospitalityNight Shift
An award-winning hotel management, ownership and development company; and a certified Great Place to Work®.
Industry
Hospitality
Company size
5,001-10,000 employees
Founded
1985
Headquarters
Raleigh, NC
LinkedIn followers
42,243
Total funding
$17M
Concord Hospitality Enterprises Company is an award-winning hotel management and development company. Through the combined efforts of over 7,000 hardworking and focused associates, Concord offers a unique blend of entrepreneurship, seasoned experience, innovation, and technical excellence. These elements create a company equipped to produce above-standard returns, market sustainability, and a partnership well worth investing in.
Offices: 11410 Common Oaks Drive, Raleigh, NC 27614, US
Hotel ManagementHotel DevelopmentThird Party AcquisitionsHotel Revenue Managementand Hotel Internet InstallationHospitalityTourism
How much do Customer Service & Support jobs in Michigan pay?
Based on 1138 listings with disclosed salaries, most customer service & support jobs in Michigan pay between $48k–$105k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Michigan right now?
There are currently 19,741 open customer service & support positions in Michigan listed on Clera. New openings are added daily as companies post roles.
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Are there remote or hybrid Customer Service & Support jobs in Michigan?
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