Customer Service & Support Jobs in Indiana (Now Hiring) — 15,317 open — Page 66

• Troubleshoot and repair electromechanical patient care equipment in compliance with manufacturer specifications and hospital standards
• Repairs can include the following: infusion pumps, patient monitors, defibrillators, etc.
• Install new equipment and conduct incoming inspections
• Assist BMET teammates in troubleshooting and major repairs of complex equipment
• Perform inspections, calibrations, performance assurance, and electrical safety on general biomedical equipment
• Participate in special projects or upgrades as assigned

• Ensure compliance with all regulatory bodies (TJC, DNV, DOH, CAP) and internal Medical Equipment Management Plans (MEMP)
• Follow safety procedures related to bloodborne pathogens, hazardous materials, and device safety per OSHA and facility policy
• Adhere to ISO/IEC 27001 and ISO 13485 QMS policies, procedures, and documentation standards
• Maintain accurate service records in our CMMS - RenovoLive

• Develop and maintain strong working relationships with clinical and facility staff
• Communicate equipment status and service timelines clearly to customers and supervisors
• Demonstrate a customer-first approach by actively listening to feedback and prioritizing service requests

• Support inventory control by performing audits and verifying the status of assigned and incoming equipment
• Recommend updates to inventory records and performance assurance schedule

• Minimum of 6 months of hands-on experience with clinical biomedical equipment in a hospital or clinical setting is preferred
• Technical degree or equivalent
• Proficient with electromechanical and computerized biomedical devices
• Strong troubleshooting and problem-solving abilities
• Comfortable interpreting error codes and using diagnostic software
• Clear and professional verbal and written communication

• Accountability – takes ownership of assigned work and follows items through to completion
• Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen – Considers financial impact of all decisions
• Integrity – Can admit mistakes, is direct and truthful
• Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting – Prioritizes assigned schedules and workload
• Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Regulatory – knows the various accrediting agencies (TJC, DNV, CAP, DOH) and how the Medical Equipment Management Plan complies

• Maintain a safe working environment for self and others if they come in contact within the biomed area in accordance with the facility’s policies
• Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating device
• On-time completion of safety training assignments
• Must have sensory ability to distinguish hot & cold ranges of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish colors
• Must be able be able to carry or lift up to 50 pounds routinely

• This position is not required to travel

• Hospital environment
• Must abide by the safety rules of the host site

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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