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Full-time
high school
Posted 26d ago
~40 hrs/week
Responsibilities
Manage and grow the Credit Union's loan portfolio by establishing and maintaining relationships with auto dealers and retail businesses. Process and decision indirect dealer applications while ensuring compliance with underwriting guidelines and regulations.
Requirements
Requires a high school diploma or GED and three to five years of related experience in lending. Candidates must possess strong interpersonal skills and the ability to work a flexible schedule including some weekends.
Full job description
Role: To increase the Credit Union's portfolio of loans and other financial services initiated through relationships with auto dealers and other retail businesses capable of extending the Credit Union services to members and potential members.
Essential Functions & Responsibilities:
Processes and decisions indirect dealer applications and communicates loan decisions to dealerships in a timely manner.
Responsible for funding, auditing and maintaining indirect loan contracts to verify accuracy of information, compliance with policies and procedures, and adherence to America's First underwriting guidelines.
Calls on area dealerships and businesses to establish and maintain indirect lending channels. Promotes use of Credit Union's loan service and other financial services among dealer/retail network. Trains finance personnel at dealerships and staff within the credit union to ensure everyone is knowledgeable about the program requirements and procedures. Monitors program and acts as liaison between the Credit Union and dealer/retail network.
Performs other job related duties as assigned.
Performance Measurements:
Ensure all activities in the department are carried out in compliance with all Federal, State and Credit Union regulations within prescribed time frames, with zero unresolved errors and no errors that result in losses to the credit union.
Develop and maintain a reputation as a premier partner within the dealer network by: visiting dealerships on a regular basis; ensure loans are underwritten timely using department standards; notify dealer of decision with associated stipulations; funds contracts daily within time guidelines as set by management.
Meet or exceed operational objectives with respect to accuracy, application response turnaround times, contract funding times, and loan growth through the indirect lending program.
Ensure the department meets 100% of established goals.
Knowledge and Skills:
Experience - Three years to five years of similar or related experience.
Education - A high school education or GED.
Interpersonal Skills - Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.
Other Skills - Must have excellent communication skills in order to handle dealer departments and members. Must be detail oriented in order to accurately audit loan contracts. Must demonstrate proficiency with the lending function and have a satisfactory lending record and portfolio. Must be able to learn various software packages. Must have excellent member service skills.
Physical Requirements - Light lifting required.
Work Environment - Must be able to visit dealerships to promote the indirect department and programs. Must be able to attend auto/boat shows and various dealer events outside normal working hours. Must be able to work a flexible schedule; including limited Saturdays and/or holidays on a rotating basis as needed.
Related keywords
Indirect LendingCredit UnionLoan PortfolioUnderwritingComplianceDealer NetworkFinancial ServicesLoan ContractsRetail BusinessesMember Service
AmFirst is a full-service financial institution with over $2 billion in assets and 21 branch locations across the Birmingham-Metro and Mobile, Alabama areas. As one of the strongest credit unions in the United States, we are committed to providing the most cost effective and convenient financial services for our members.
Every member of AmFirst owns a share of the credit union and is required to maintain a $5 balance in a Share Savings Account. AmFirst accounts are federally insured up to $250,000 by the National Credit Union Administration (NCUA).
Offices: 1200 4th Avenue North, Birmingham, Alabama 35203, US · 2131 19th St N, Bessemer, Alabama 35020, US · 180 Highway 304, Calera, Alabama 35040, US · 300 4th St SW, Cullman, Alabama 35055, US · 1819 20th Street Ensley, Birmingham, Alabama 35218, US
Personal LoansChecking and Savings AccountsCredit Cardsand Auto and Home LoansFinanceBankingFinancial Services
How much do Customer Service & Support jobs in Alabama pay?
Based on 728 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 11,161 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 381 of the 11161 open customer service & support positions offer remote or hybrid work (239 remote, 142 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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