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Full-time
high school, professional certificate
Career Development Opportunities, Competitive Pay, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance
Posted 18d ago
~40 hrs/week
Responsibilities
The General Manager is responsible for the overall success of the restaurant, including people management, financial metrics, and operational excellence. They lead the team to provide an exceptional guest experience while driving profitability and maintaining brand standards.
Requirements
Candidates must have at least 3 years of Quick Service Restaurant management experience and be able to work 50+ hours per week. A high school diploma and ServSafe Manager certification are preferred.
Full job description
GENERAL MANAGER JOB SUMMARY:
Our General Managers are our restaurant leaders and they are directly responsible for the day-to-day operations and success of their restaurant. They have full responsibility for the business including people, operations, and financial metrics. The General Manager leads their team in providing an exceptional guest experience, operating a clean restaurant, delivering operational excellence, growing sales, and driving profitability through training and by providing an unbeatable work culture. The General Manager reports to the District Manager and supports them as required.
The position includes, but is not limited to, the following essential job responsibilities:
GENERAL MANAGER JOB RESPONSIBILITIES:
Talent Management
Recruits, interviews, hires, trains, coaches, and develops successful Assistant Managers, Shift Managers, and Team Members.
Responsible for developing an Assistant Manager that can oversee the restaurant and perform required duties in the General Manager’s absence.
Executes brand training program and implements additional training plans as necessary.
Maintains the highest personal and professional appearance and ensures their team does the same.
Delivers an unbeatable work culture that drives engagement, increases retention, and decreases turnover.
Provides praise and recognition to reinforce positive behaviors.
Implements progressive discipline to address deficiencies in performance or failure to adhere to company policies or regulatory requirements.
Food Safety, Quality, and Quantity
Ensures team is adhering to proper hygiene, handwashing, glove usage, and general food safety standards.
Establishes build to’s and maintains production management systems to ensure the restaurant doesn’t run out of food to serve.
Leads team to ensure all food is prepared and served to brand recipes and quality standards.
Guest Satisfaction
Trains team to create an extraordinary guest experience and achieve service goals.
Achieves speed of service goals while not compromising quality or service.
Investigates guest feedback, resolves guest concerns, and monitors service trends.
Conducts retraining or coaching based on observations and guest feedback to improve service.
Operational Excellence
Maintains a clean and safe restaurant environment and ensures brand standards are met or exceeded.
Conducts daily or shift pathing and full restaurant evaluations as required to self-assess operations. Provides feedback and coaching to their team.
Identifies operational gaps and addresses them in a timely and effective manner.
Achieves 95+ Health Department ratings and passing brand evaluations by ensuring a properly trained and engaged management team.
Financial Leadership
Reviews financial reports to identify opportunities and works closely with team to drive improvements.
Implements plans to increase traffic counts and average check to grow sales.
Maintains accuracy and integrity of all cash, sales, inventory, and other restaurant data.
Ensures restaurant meets or exceeds profitability targets.
Communication
Stays abreast of brand and company initiatives and requirements and works with team to maintain them.
Cascades information to team through shift huddles, restaurant meetings, and 1:1’s. Maintains communication board.
Reports any injuries or incidents immediately to District Manager and other third parties as required.
Communicates with District Manager and participates in company calls and meetings as required.
General Duties and Administration
Responsible for completing or delegating and ensuring the accuracy and completeness of all daily, weekly, and period paperwork including cash and inventory counts, banking, truck orders and deliveries, schedules, and any other duties as required.
Ensures general safety protocols are followed and facility issues are reported promptly.
Implements new marketing campaigns and conducts new product training.
Completes all required duties in a timely and accurate manner.
Maintains all legal and regulatory requirements.
GENERAL MANAGER CORE COMPETENCIES:
Acts with integrity
Sound decision maker
Conflict management skills
Takes initiative; is resourceful, creative, and a problem solver
Highly organized; able to juggle multiple initiatives, plan and prioritize work
Excellent interpersonal and communication skills with the ability to collaborate and build meaningful internal and external relationships to help drive results
Ability to think and work independently and works well as part of a team
Works with a sense of urgency
Passionate about helping people grow personally and professionally
GENERAL MANAGER BENEFITS:
Career Development Opportunities
Competitive Pay
Health, Dental, and Vision Insurance
Life Insurance
Short/Long Term Disability
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Matching 401k Plan
Free Meals
Paid Time Off and Holiday’s
Wait periods may apply
GENERAL MANAGER JOB REQUIREMENTS:
At least 18 years of age
Open availability during all hours the restaurant is open and during the pre-opening, post-closing hours
Dependable and able to work a minimum of 50 hours per week
3+ years of Quick Service Restaurant management experience
Proficient in Microsoft Office Suite
Experience managing units with drive thru’s preferred
Valid state Driver’s License, active automobile insurance with the minimum liability coverage as required by driver’s state and local area, and working personal vehicle that can be used to perform management tasks reliably
Physical/Mental ability to:
Tolerate exposure to noise, extreme hot and cold temperatures, and other elements.
Frequently bend, kneel, squat, stand, walk, and twist at waist.
Push, pull, lift, and carry up to 10 lbs. frequently and up to 50+ lb. occasionally, including lifting from ground to overhead.
Reach, grasp, and manipulate objects with hands for entire shift, including reaching for objects overhead.
Occasionally climb and descend ladders.
Remain active, standing for long periods without a break.
Work under pressure, such as high-volume peak periods, and remain calm with teammates and guests.
Cedartown will make reasonable accommodations to known physical/mental limitations of an employee with a disability unless the accommodation is unreasonable or would pose an undue hardship.
Related keywords
Quick Service RestaurantQSRServSafeDrive ThruTalent ManagementP&L ManagementFood SafetyGuest ExperienceInventory ControlMicrosoft OfficeOperational ExcellenceStaff DevelopmentHealth Department RatingsRetail ManagementHospitality
Our mission is to serve delicious food, foster a welcoming workplace, and actively contribute to our community.
Industry
Restaurants
Company size
1,001-5,000 employees
LinkedIn followers
62
Join Cedartown Foods—Where Passion Meets Purpose!
At Cedartown Foods, we believe in creating small moments of joy—not just for our customers, but for our team members too. Our mission is to serve delicious food, foster a welcoming workplace, and actively contribute to our community.
Why Join Us?
• Be part of a company that strives to be the employer of choice, offering a supportive and growth-oriented environment.
• Share your passion for quality food and exceptional customer service.
• Have your contributions valued and your success celebrated.
As we continue to expand, our vision is to become the premier operator of quick-service restaurants. When you join Cedartown Foods, you’re joining a team that values excellence, hospitality, and innovation.
Ready to Make Every Moment Delicious? Apply today and become a part of Cedartown Foods—where we bring joy to the table and growth to your career!
Bojangles franchise:
https://olivia.paradox.ai/co/CedartownFoodsBojangles/Jobs
Jersey Mikes franchise:
https://olivia.paradox.ai/co/CedartownFoodsJerseyMikes/Jobs
How much do Customer Service & Support jobs in Alabama pay?
Based on 731 listings with disclosed salaries, most customer service & support jobs in Alabama pay between $40k–$100k per year. Individual offers vary with seniority, company size, and specialization.
How many Customer Service & Support jobs are open in Alabama right now?
There are currently 11,029 open customer service & support positions in Alabama listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Alabama?
Companies currently hiring include Domino's, Lowe's Companies, Inc., Express Oil Change & Tire Engineers, CVS Health, AutoZone, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Alabama?
Yes — 387 of the 11029 open customer service & support positions offer remote or hybrid work (238 remote, 149 hybrid).
How do I apply for Customer Service & Support jobs in Alabama?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
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