Boston, Massachusetts, United States · On-site
$150k–$210k/yr
About Suno We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfilment of making music. Music is for everyone: Our users include everyone from grandmothers cre…
Skills: Support Leadership, Consumer Technology Support, Multi-channel Support Operations, Data-driven Decision Making, P&L Management
Boston, Massachusetts, United States · Remote Solely
In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a de…
Skills: Dorico, Logic Pro, MuseScore, Audio Editing, Music Notation
Boston, Massachusetts, United States · Remote Solely
Want To Be Internet Famous? We’re Hiring Creators! Do you have enormous energy, big dreams, and tons of personality? Could you light up social media if just given the chance? Here’s your shot. Orca Communications wants f…
Skills: Content Creation, Social Media Marketing, Video Production, Photography, Branding
Boston, Massachusetts, United States · Remote OK
About Us: We curate extraordinary experiences for clients seeking unforgettable travel moments. Our mission is to transform visions into meticulously crafted getaways that leave lasting memories. We’re looking for a pass…
Skills: Travel Planning, Itinerary Curation, Client Relationship Management, Vendor Management, Project Management
Boston, Massachusetts, United States · On-site
Description The heart of Boston Ballet is the human experience. Through our living and breathing art, we forge human connections—between artist and attendee, teacher and trainee, friend and newcomer, one's outer and inne…
Skills: Stage Management, Production Coordination, Communication, Organization, Music Reading
Boston, Massachusetts, United States · On-site
$65k–$80k/yr
Department: Partner Development Supervisor: Senior Director, Partner Development Job Classification: Exempt Job Type: Full Time Summary: Do you have the passion for building meaningful relationships? Are you excited abou…
Skills: Partner Development, Client Relationship Management, Project Management, Event Planning, Social Media Campaigns
Boston, Massachusetts, United States · On-site
$65k–$80k/yr
Department: Partner Development Supervisor: Senior Director, Partner Development Job Classification: Exempt Job Type: Full Time Summary: Do you have the passion for building meaningful relationships? Are you excited abou…
Skills: Partner Development, Client Relationship Management, Event Planning, Sponsorship Activation, Project Management
Boston, Massachusetts, United States · On-site
JOB SUMMARY Assists the Manager, Product and Promotional Development (iLottery), in the execution and day-to-day support of the Massachusetts State Lottery’s eInstant game portfolio. Support digital game launches through…
Skills: Product Management, Digital Marketing, Data Analytics, Project Coordination, Vendor Management
Boston, Massachusetts, United States · On-site
JOB SUMMARY Assists the Manager, Product and Promotional Development (iLottery), in the execution and day-to-day support of the Massachusetts State Lottery’s eInstant game portfolio. Support digital game launches through…
Skills: Product Management, Digital Marketing, Data Analytics, Project Coordination, Vendor Communication
Boston, Massachusetts, United States · Remote OK
$75k–$101k/yr
Summary ACCOUNT SUPERVISOR AMP Agency is searching for a full-time Account Supervisor who thrives in a high energy environment, can deliver the work, and is able to effectively manage and execute cross-channel marketing …
Skills: Account Management, Cross-channel Marketing, Client Relationship Management, Budget Management, Project Management
Boston, Massachusetts, United States · On-site
$55k–$58k/yr
Job DetailsJob Location: 29 Denby - Allston, MA 02134Position Type: Full TimeEducation Level: High School/HiSet/GEDSalary Range: $55,000.00 - $58,000.00 SalaryTravel Percentage: Up to 25%Job Shift: DayMAB Community Servi…
Skills: Written Communication, Verbal Communication, Social Media Management, Digital Marketing, Content Creation
Boston, Massachusetts, United States · On-site
In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a de…
Skills: Musical Theatre Dance, Jazz Dance, Vocal Coaching, Sight Reading, Music Theory
Phoenix, Arizona, United States · Hybrid
$113k–$194k/yr
American Family Insurance is looking for a Lead UX Content Strategist to define how content powers AI-enabled product experiences at scale. You'll set the direction for how content is authored, structured, and governed—e…
Skills: UX Writing, Content Strategy, Design Systems, AI Prompt Engineering, Conversational UX
Boston, Massachusetts, United States · Remote OK
$50k–$56k/yr
Strengthening and empowering all of the communities we serve. High School Sports Reporter - Boston MassLive, the largest news and information website in Massachusetts, is looking for an experienced high school sports rep…
Skills: Journalism Reporting, News Writing, Content Strategy, Data Gathering, Social Media Management
Boston, Massachusetts, United States · Hybrid
$77k–$120k/yr
Visualization Artist – Visual Impact Assessment Focus The Design Visualization Services (DVS) team at Stantec works on a variety of design projects internationally using cutting-edge technology and is proud to be a leade…
Skills: 3ds Max, V-Ray, Adobe Photoshop, Adobe Illustrator, AutoCAD
Boston, Massachusetts, United States · Hybrid
$82k–$135k/yr
SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and to let our indiv…
Skills: Apparel Design, Adobe Illustrator, Adobe Photoshop, CAD, Tech Packs
Boston, Massachusetts, United States · On-site
In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a de…
Skills: Music Librarianship, Music Theory, Orchestration, Music Notation, Google Suite
Boston, Massachusetts, United States · On-site
In order to participate in Berklee Student Employment, a student must fulfill the following requirements: Current student at Berklee College of Music or Boston Conservatory at Berklee. Enrolled at least half-time in a de…
Skills: Music Performance Librarianship, Music Theory, Orchestration, Transposition, Music Notation
Boston, Massachusetts, United States · On-site
$65k–$70k/yr
M. FLYNN JEWELRY Who We Are: M. Flynn has been changing the jewelry landscape in Boston since it opened 20 years ago. M. Flynn designs jewelry including engagement rings and wedding bands in-house, and also carries jewel…
Skills: Project Management, Jewelry Production, Organizational Skills, Communication, Problem Solving
Boston, Massachusetts, United States · On-site
$71k–$94k/yr
Job Description: The Berklee Emerging Technologies Lab (BEATL) advances creative, ethical, and responsible innovation at the intersection of music, technology, and the arts. We are seeking a proactive, highly organized, …
Skills: Project Management, Executive Support, Event Coordination, Financial Operations, AI Workflow Optimization
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The Senior Manager will own the end-to-end customer support function, managing SLAs and the P&L while leading a team of 6-8 support ICs. They will design AI-first support experiences and partner with Product, Legal, and Trust & Safety to improve the user experience.
Candidates need 7-9 years of support leadership experience in consumer technology with a strong track record of scaling multi-channel operations. Proficiency in data-driven management and experience with AI-assisted support tools are essential.
We're building the world's first creative entertainment platform, where the entire world can feel the joy and fulfilment of making music. Music is for everyone: Our users include everyone from grandmothers creating songs for their loved ones, to Grammy winners using Suno Studio, our power tool, to make the most popular hits in the world.
Building the future of entertainment requires ambition. The pace is fast, the problems are hard, and the work demands ownership and intensity. For the right people, it’s incredibly rewarding: a chance to shape a new medium, work with a small team that cares deeply about quality, make music, drink too much coffee, and build something that millions of people use to express themselves in ways that were never before possible.
Suno is the fastest growing consumer entertainment company and the leader in AI music. We are backed by leading investors including Bond Capital, Menlo Ventures, Lightspeed Venture Partners, IVP, Forerunner, Union Square Ventures, Alkeon, Quiet, Matrix Partners, Schroders Capital and, NVentures (venture arm of NVIDIA).
If you’ve spent your career building world-class support organizations and you’re itching to rebuild one from the ground up — AI-first, data-driven, and at real scale — this is the role. As Sr. Manager of Support at Suno, you’ll own our customer support function end-to-end: setting and managing SLAs, running a lean P&L, and ensuring every user who needs help gets a high-quality experience. You’ll lead a team of 6–8 support ICs and partner closely with Trust & Safety, Product, Billing, Legal, and Policy to solve some of our hardest customer-facing problems. You’ll report to the Sr. Director of Customer Experience & Safety.
Define, track, and manage to SLAs across all support channels — using data to surface trends, identify gaps, and drive continuous improvement in resolution time and quality.
Own the support P&L, managing costs while scaling capacity intelligently as the product and user base grow.
Design the right support experience for each problem type — deciding when a user needs a human, an AI agent, a help article, or a proactive fix upstream in the product.
Build and iterate on operational processes that make the team faster, more consistent, and less reliant on manual effort — including launching new support channels.
Lead and develop a team of 6–8 support ICs, setting clear expectations, coaching on quality, and building a culture that’s as data-minded as it is customer-obsessed.
Partner with Product, T&S, Billing, and Legal to close the loop between support signals and product decisions — helping Suno build toward a future where creative fulfillment is a daily reality for everyone.
7–9 years of experience in support leadership, with a track record of building and managing high-performing teams.
Background in consumer technology — you understand what it means to support a large, diverse user base with high expectations and low tolerance for friction.
Experience building or scaling multi-channel support operations (email, chat, in-app, etc.).
A genuinely data-driven operating style — you set goals in metrics, track them rigorously, and use data to make decisions, not just report outcomes.
Experience managing a support P&L or cost-per-ticket model.
Strong process instincts — you document, systematize, and build for repeatability.
Experience with AI-native or AI-assisted support tooling (deflection flows, chatbots, copilots for agents, or similar).
Hands-on experience building with LLM-powered support tools — prompt design, workflow automation, or agent evaluation.
Familiarity with Trust & Safety-adjacent support workflows.
Background in the music industry or a music-adjacent platforms, whether working with artists, labels, or music creators, with the ability to speak fluently about music production, audio editing, and/or the creative process
Experience scaling a support org through rapid company or product growth.
Hands-on work operating tiered support models across distinct customer segments, including free and paid subscribers, enterprise or API clients, and high-profile creators or artists, with a strong sense of when and how to escalate and how to calibrate the experience for each tier
Background supporting billing, fraud, or identity-related user issues.
Experience running community or self-serve support programs (help centers, forums, FAQs).
This role is expected to work from the designated Suno office 5 days a week, per Suno’s company policy. Full-time employees will receive competitive equity packages, and comprehensive benefits. The actual base salary offered may vary depending on location, skills, qualifications, and experience.
Applicants must be eligible to work in the US.
Willingness to travel (up to 10%) to collaborate with team members across Suno office locations.
Company Equity Package
401(k) with 3% Employer Match & Roth 401(k)
Medical, Dental, & Vision Insurance (PPO w/ HSA & FSA options)
11 Paid Holidays + Unlimited PTO & Sick Time
16 Weeks of Paid Parental Leave
Creative Education Stipend
Generous Commuter Allowance
In-Office Lunch (5 days per week)
Suno is proud to be an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, genetic information, veteran status, or any other legally protected basis under provincial, federal, state, and local laws, regulations, or ordinances. We will also consider qualified applicants with criminal histories in a manner consistent with the requirements of state and local laws, including the Massachusetts Fair Chance in Employment Act, NYC Fair Chance Act, LA City Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.
Make any song you can imagine
Suno is building a future where anyone can make music. Whether you're a shower singer or a charting artist, we break barriers between you and the song you dream of making. No instrument needed, just imagination. From your mind to music.
Offices: Cambridge, MA, US
Based on 405 listings with disclosed salaries, most creative & media jobs in Boston, MA pay between $55k–$150k per year. Individual offers vary with seniority, company size, and specialization.
There are currently 573 open creative & media positions in Boston, MA listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Publicis Groupe Holdings B.V., Berklee Valencia, Museum of Fine Arts, Boston, GBH, MassDEP, among others. Browse the listings above to see every active employer.
Yes — 272 of the 573 open creative & media positions offer remote or hybrid work (57 remote, 215 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
