São Paulo, São Paulo, Brazil · Hybrid
The Customer Services Manager leads the day-to-day customer services function, ensuring customers receive accurate, timely, and professional support across enquiries, order issues, billing, service requests, and escalati…
Skills: Customer service management, Team leadership, Escalation management, Root-cause analysis, Process improvement
São Paulo, São Paulo, Brazil · On-site
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new ch…
Skills: Merchandising, Sales, Retail execution, Inventory management, Communication
São Paulo, São Paulo, Brazil · Remote OK
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Mainframe Modernization, Principal level, pre-Sales Engineering role will support Account Executives in new and…
Skills: Mainframe Modernization, Pre-sales Engineering, Cloud Computing, COBOL, DevOps
São Paulo, São Paulo, Brazil · Hybrid
You’re the brains behind our work. You're ready to bring your knowledge from the classroom to the boardroom; and Citi wants to help you get there. Whether it's honing your skills or building your network, we know that su…
Skills: Analytical skills, Problem-solving, MS Word, Access, Excel
São Paulo, São Paulo, Brazil · Remote OK
A team that is part of the change We embrace the power of change to create value and shared success for our customers, employees, shareholders, partners, and communities. We have the world's largest network of advanced t…
Skills: Data Engineering, Google Cloud Platform, Machine Learning, BigQuery, Redis
São Paulo, São Paulo, Brazil · Remote OK
Our Mission At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology an…
Skills: Cybersecurity, Cloud Migration, Cortex XDR, Cortex XSIAM, Prisma Cloud
São Paulo, São Paulo, Brazil · On-site
Principais atividades Apoiar na coleta, consolidação e análise de informações relacionadas aos mercados de açúcar, etanol, grãos e energéticas. Acompanhar indicadores de mercado, publicações especializadas e tendências q…
Skills: Data Analysis, Market Research, Excel, Commodity Analysis, Economic Indicators
São Paulo, São Paulo, Brazil · Hybrid
We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talen…
Skills: Sales management, Business development, Account management, Cloud solutions, Enterprise software sales
São Paulo, São Paulo, Brazil · On-site
Do you like startups? Are you an expert in the development and tuning of mdodels, practical application of GenAI, AI, and ML? Are you interested in the intersection of cloud computing, generative AI, and disrupting innov…
Skills: Generative AI, Machine Learning, Cloud Computing, Software Development, Infrastructure
São Paulo, São Paulo, Brazil · Hybrid
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet. Our people are at the heart of our solutions. They reflect th…
Skills: Strategic thinking, Commercial execution, Market development, Business development, Relationship building
São Paulo, São Paulo, Brazil · Remote Solely
Senior SAP BusinessObjects Developer Location: Brazil & LATAM (Remote) Position type: Temporary Contract Job Summary Data Meaning is a business intelligence and data analytics consulting firm dedicated to helping organiz…
Skills: SAP BusinessObjects, Web Intelligence, SQL, Universe Design, Data Analysis
São Paulo, São Paulo, Brazil · On-site
Job Description & Summary At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing …
Skills: Administrative support, Schedule management, Meeting coordination, Communication, Organization
São Paulo, São Paulo, Brazil · Hybrid
About this role About this role We are seeking a highly driven and experienced sales leader to expand BlackRock’s Aladdin and eFront platform across Brazil and the broader Latin America region, with a focus on Asset Mana…
Skills: Sales leadership, Revenue growth, Strategic partnerships, Financial technology, Investment management
São Paulo, São Paulo, Brazil · Hybrid
$366k–$458k/yr
This is a Full-Time Role (40 hours per week, 5DWW) with no option for part-time work. While this is a remote-first opportunity, the candidate filling this role must be a resident of the Netherlands, the U.K., Brazil, Pen…
Skills: Growth strategy, Marketing strategy, Sales leadership, Commercial operations, Go-to-market strategy
São Paulo, São Paulo, Brazil · Hybrid
$366k–$458k/yr
This is a CLT contract for a Full-Time Role (40 hours per week, 5DWW) with no option for part-time work. While this is a remote-first opportunity, the candidate filling this role must be a resident of the Netherlands, th…
Skills: Strategic leadership, Certification management, Operational excellence, Commercial strategy, SaaS
Marriott International Hotels, Inc.São Paulo, São Paulo, Brazil · On-site
The addition of new hotels is one of the principal drivers of Marriott’s earnings growth strategy and an important element in maintaining and advancing the quality and brand equity of Marriott’s Lodging System. The compa…
Skills: Real estate development, Hotel industry, Contract negotiation, Business development, Financial analysis
São Paulo, São Paulo, Brazil · Hybrid
Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human firs…
Skills: Media Management, Strategic Planning, E-commerce, Offline Media, Team Leadership
São Paulo, São Paulo, Brazil · On-site
Descrição da empresa About AbbVie AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a …
Skills: Sales, Medical visitation, Demand generation, Market research, Negotiation
São Paulo, São Paulo, Brazil · Hybrid
Sobre o Grupo QuintoAndar Somos o Grupo QuintoAndar, o maior ecossistema imobiliário da América Latina. Guiados por um propósito compartilhado de ajudar pessoas a amar o lugar onde moram, contamos com um portfólio divers…
Skills: B2B sales, Account management, Relationship management, Data analysis, Consultative selling
São Paulo, São Paulo, Brazil · Hybrid
Company Description A Experian é uma empresa global de dados e tecnologia que impulsiona oportunidades para pessoas e empresas ao redor do mundo. Atuamos em diversos mercados, como serviços financeiros, saúde, automotivo…
Skills: Product Strategy, Product Roadmap, Team Leadership, Data-driven Decision Making, Stakeholder Management
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The Customer Services Manager leads daily service delivery, ensuring accurate and timely resolution of customer inquiries, billing issues, and escalations. This role focuses on team development, process optimization, and leveraging data and AI to improve service quality and operational efficiency.
Candidates should have significant experience in customer operations or shared services, with a proven track record in people management and process transformation. A bachelor's degree is preferred, alongside proficiency in CRM/ERP systems and a strong analytical mindset for performance management.
The Customer Services Manager leads the day-to-day customer services function, ensuring customers receive accurate, timely, and professional support across enquiries, order issues, billing, service requests, and escalations. This hands-on role builds a responsive, customer-focused team, working closely with Sales, Finance, Order Management, Billing, and Technology to reduce friction, resolve issues quickly, and improve service quality through data and root-cause analysis.
As a Customer Services Manager, you will be responsible for:
Lead daily service delivery across inquiries, service requests, order and billing queries, and escalations, ensuring issues are logged, prioritized, and resolved within agreed timeframes.
Manage escalations with urgency, keeping customers and internal stakeholders clearly informed.
Monitor queues, response times, and quality to maintain consistent service standards, with clear handoffs across support teams.
Use customer feedback and operational data to identify root causes, reduce repeat contacts, and recommend process, system, and training improvements.
Lead, coach, and develop the team, setting clear goals, performance expectations, and development plans.
Strengthen knowledge sharing, cross-training, and business continuity, and support the team through change.
Simplify workflows, reduce ambiguity around ownership and escalation routes, and identify opportunities to standardize or automate manual work.
Partner with Technology on system, workflow, and reporting improvements, applying Agile/Lean approaches where useful.
Establish and track KPIs (response/resolution time, backlog, escalation volume, CSAT, quality scores, repeat contacts) and maintain SOPs and knowledge materials.
Provide regular performance updates and escalate operational or compliance risks promptly with recommendations.
Identify and champion opportunities to use AI and automation tools (e.g., for triage, response drafting, quality monitoring, or reporting) to improve speed, consistency, and capacity across the team.
Experience supporting transformation, integration, or operating model improvement, and familiarity with quality frameworks and root-cause analysis.
Bachelor's degree preferred (Business, Commerce, Operations, Customer Experience, Finance, or related); equivalent experience considered.
Strong experience in Customer Services, Customer Operations, Order Management, or Shared Services, including proven people management of service or operational teams across multiple regions or processes.
Solid grasp of enquiry management, case handling, escalation management, and service delivery, gained by working closely with Sales, Finance, Billing, and Technology to resolve customer-impacting issues.
A process-improvement mindset and comfort using data, reporting, and KPIs to manage performance and prioritize work.
Excellent written and verbal communication skills, and the ability to work through ambiguity and change.
Experience with CRM, case management, ERP, or billing/order management systems (e.g., SAP, Salesforce, Conga) and comfort with dashboards and reporting tools.
Curiosity and comfort adopting AI-enabled tools (e.g., for case triage, response drafting, or trend analysis) to improve team speed and consistency.
Print, publishing, subscription, eCommerce, reseller, or B2B/B2C customer environments.
Shared services / global business services background, particularly India and/or Philippines delivery models.
Certification in customer experience, Agile, Lean, Six Sigma, or people management/coaching is a plus.
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Thomson Reuters (TSX/NDAQ: TRI) informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. For more information on Thomson Reuters, visit tr.com and for the latest world news, reuters.com.
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There are currently 1,873 open consulting positions in São Paulo, Brazil listed on Clera. New openings are added daily as companies post roles.
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