Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Ener…
Skills: Business Operations, Process Mapping, Risk Management, Stakeholder Engagement, Analytical Thinking
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Senior+
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Stantec Consulting International Ltd.
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Senior+
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Tired of Your Income Being Capped? Work from Home Opportunity
Markham, Ontario, Canada · Remote Solely
Entry level
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$84k–$131k/yr
Full-time
bachelor degree
Posted 36d ago
~40 hrs/week
Responsibilities
The Manager of Operational Resilience designs and maintains frameworks to ensure critical business processes continue during disruptions. This includes mapping dependencies, facilitating impact assessments, and coordinating resilience testing and response procedures.
Requirements
Requires a Bachelor's degree in business, operations, or a related field. Candidates need 5-8 years of experience in operations, business continuity, process improvement, or risk management.
Full job description
Enercare Inc. is one of Canada’s largest home and commercial services companies servicing over one million customers across Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. Enercare is the Experts at Home, operating under several brands including Enercare, HydroSolution, and Pioneer Plumbing & Heating.
A proudly Canadian-owned company, we are the Experts at what we do and deeply care about our customers. We value a diverse, collaborative culture, and take pride in our commitment to health and safety, and knowing our work serves and supports our communities every day. No matter your role, we invest in making sure you have opportunities to grow, learn, and become the Expert you want to be.
If you are ready to become one of our Experts, we would love to hear from you.
Job Description: Manager, Operational Resilience Status: Regular, Full Time Department: Customer Experience Location: Markham – 4 days in office Compensation: $84,264 - $130,609
Please note that the compensation range listed includes base salary and potential incentive pay. Incentives such as bonuses are not guaranteed and depend on individual performance and company results. Actual compensation within the range will be determined based on skills, experience, and qualifications.
Job Summary
The Manager, Operational Resilience is responsible for supporting the design, implementation, and maintenance of operational resilience practices across the organization. The role focuses on ensuring critical business processes can continue during disruptions through effective planning, risk assessment, and coordination with operational teams.
This position emphasizes process-level continuity, workforce readiness, and customer experience.
Key Responsibilities
Support the development and execution of the operational resilience framework
Coordinate resilience activities across business units
Embed resilience considerations into operational processes and improvement initiatives
Work with business units to identify and document critical processes
Map key dependencies across:
People (roles, skills)
Suppliers and third parties
Facilities and operational assets
Maintain up-to-date documentation of operational workflows
Facilitate Business Impact Assessments for operational areas
Help define:
Key service impacts
Acceptable downtime thresholds
Recovery priorities
Ensure alignment with business needs and customer expectations
Develop and maintain Operational Continuity Plans (OCPs)
Support business units in defining:
Manual workarounds
Alternate processes
Staffing contingencies
Ensure plans are practical, actionable, and easy to execute
Support coordination during operational disruptions
Help implement response procedures and track actions
Maintain communication with operational stakeholders during incidents
Coordinate and support resilience testing activities, including:
Tabletop exercises
Scenario-based simulations
Document outcomes, identify gaps, and track remediation actions
Monitor effectiveness of continuity plans and resilience practices
Support post-incident reviews and lessons learned
Identify opportunities to improve operational resilience through:
Process optimization
Standardization
Qualifications & Experience
Bachelor’s degree in business, Operations or a related field
5–8 years of experience in: Operations, Business continuity, Process improvement or risk management
Experience working cross-functionally with business stakeholders
Key Skills & Competencies
Strong understanding of business operations and process flows
Process mapping and documentation skills
Ability to translate risks into practical operational solutions
Organizational and coordination skills
Strong communication and stakeholder engagement
Analytical mindset with attention to detail
Continuous improvement orientation
Enercare is an equal opportunity employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, national origin, religion, sex, age, sexual orientation, gender identity, citizenship, marital status, disability, pregnancy, military status, protected veteran status or other characteristics protected by applicable law. Enercare’s recruitment process includes accommodation for applicants with disabilities in accordance with applicable provincial accessibility laws and regulations. All accommodations will take into account the applicant’s accessibility needs due to disability and are available upon request.
Our company leverages artificial intelligence (AI) tools as part of the candidate screening process to help review applications efficiently and fairly. These tools may assist in evaluating qualifications against job requirements. All decisions regarding hiring are ultimately made by our recruitment team. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
Experts at heating, cooling, water heating, water purification, plumbing and electrical.
Industry
Consumer Services
Company size
1,001-5,000 employees
Headquarters
Markham, Ontario
LinkedIn followers
80,021
Enercare Inc. is one of Canada’s largest home and commercial services companies, providing leading products and services in heating, cooling, plumbing, electrical, water heating and water purification. Our purpose is to provide energy-efficient products and services to our customers, so together we can take action for a greener tomorrow, starting in our homes and buildings. We take pride in continually striving to make a positive impact in the communities we operate in.
Enercare is a company that believes strongly in the health, safety and wellness of our people. It’s a place where careers are made. A place where people care about the communities we operate in, and who are inspired everyday by our purpose. In our values and our ambitions, we embrace change, and support our team members along the way.
Nationally, Enercare Inc. operates under several brands including Enercare, Service Experts, HydroSolution, Pioneer Plumbing & Heating, and Syles Mechanical Services, servicing Canadians in Ontario, Manitoba, Saskatchewan, Alberta, British Columbia, Quebec and New Brunswick. We are united through our joint commitment to excellent customer service to the Canadians we service every day, and our mission to contribute to a resilient, sustainable future.
Enercare Inc. Is wholly owned by Brookfield Infrastructure Partners LP (“Brookfield”), a global leader in the management of alternative assets across real estate, infrastructure, renewable power, and private equity.
Offices: 7400 Birchmount Rd, Markham, Ontario L3R, CA
Energy ConservationHVAC sales and serviceMeteringEnergy ManagementPlumbingand Water HeatingResidentialEnergy ManagementCommercialEnergy
How many Consulting jobs are open in Markham, Canada right now?
There are currently 254 open consulting positions in Markham, Canada listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Consulting roles in Markham, Canada?
Companies currently hiring include AECOM, Global Elite Consultants, Stantec Consulting International Ltd., WSP, Adastra, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Consulting jobs in Markham, Canada?
Yes — 190 of the 254 open consulting positions offer remote or hybrid work (48 remote, 142 hybrid).
How do I apply for Consulting jobs in Markham, Canada?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.