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Jobs at Venture Computers of Canada Inc. (Now Hiring) — 1 open

Venture Computers of Canada Inc. logoVenture Computers of Canada Inc.

L1 Hardware Support Technician

Markham, Ontario, Canada · On-site

Entry level

Venture is a growing IT managed service provider that provides end-to-end managed IT services for corporate clients. Our mission is to empower businesses by providing seamless IT. With over 35 years of market experience,…

Skills: Hardware Diagnostics, PC Repair, Apple Device Support, Windows OS, MacOS

Venture Computers of Canada Inc. logo

L1 Hardware Support Technician

Venture Computers of Canada Inc.

Markham, Ontario, Canada • On-site

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Entry level

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  • Full-time
  • Group RRSP, Profit-sharing plan, Extended health benefits, Dental benefits, Vision benefits, Flexible work schedule
  • Posted 10d ago
  • ~40 hrs/week

Responsibilities

Diagnose and resolve hardware issues for Windows and Apple devices both onsite at client locations and in-lab. Manage technical documentation, vendor communications, and maintain required certifications to ensure client service level agreements are met.

Requirements

Requires over one year of experience in hardware technician roles with proficiency in PC, Mac, and iOS troubleshooting. Must possess a valid driver's license and the ability to lift up to 50 lbs.

Full job description

Venture is a growing IT managed service provider that provides end-to-end managed IT services for corporate clients. Our mission is to empower businesses by providing seamless IT. With over 35 years of market experience, we've partnered with clients to customize IT solutions in financial, legal, advisory, and manufacturing industries.

It's an exciting time at Venture as we are expanding and rebranding. If your ideal workplace is a small office with a tightly knit group of co-workers we encourage you to apply.

The Role

We're currently looking for an L1 Hardware Support Technician to join our team! This opportunity is ideal if you're someone who wants to grow your career as an IT expert, enjoys geeking out on the latest tech hardware/software releases, and are passionate about helping others.

What you'll be doing

  • Diagnosing and resolving tickets within client service level agreement time frame
  • Diagnosing and replacing major hardware components for standard Windows and Apple devices
  • Maintaining all required Apple & Lenovo certifications and training programs
  • Configuring and customizing Windows and Mac setups for clients
  • Performing the above functions onsite at client sites and in-lab at Venture’s office
  • Managing communication between vendors and other third-parties as required
  • Documenting ticket progress and resolution notes for client billing or review
  • Acting as the liaison between the account and technical team to clients when required
  • Meeting client service level agreement targets while maintaining a high level of client service
  • Supporting technician and account teams to ensure client satisfaction
  • Working with the team lead to identify opportunities to improve our hardware repair team
  • Performing other tasks, based on management requirements

What are the requirements

  • 1+ years of experience in a hardware technician role diagnosing and repairing hardware issues in PC and Apple devices
  • Support knowledge of PC hardware, Microsoft operating systems and knowledge of standard business software such as Office 365 and VPN applications
  • Support knowledge of printer hardware and printer related software such as printer drivers
  • Support knowledge of iOS and MacOS devices, as well as iOS/MacOS troubleshooting
  • Knowledge and experience performing PCB repairs is considered an asset
  • Strong client service skills – communication and problem solving
  • Ability to work with non-technical users - simplifying complex information
  • Ability to multi-task, prioritize and manage time effectively
  • Ability to lift heavy objects up to 50 lbs.
  • Valid Driver’s license is required
  • This is a full-time, permanent position, working Monday to Friday 9AM-5:30PM

What's in it for you

  • The opportunity- we're a growing company on a mission to make IT seamless, so we operate at a fast pace that will keep you challenged and growing
  • Competitive salary- base salary, group RRSP, and profit-sharing plan
  • Learning and development- chance to wear multiple hats and develop your technical skills working with clients from various industries (finance, legal, advisory, retail etc.)
  • Comprehensive benefits- extended health, dental, and vision benefits
  • Flexibility - flexible work schedule to balance personal and work life
  • Work and play - our office is made up of veteran IT professionals but our team embraces a family environment that is friendly, approachable, and fun (we have regular socials outings)

What we value

  • Entrepreneurs - we are self-starters and people who enjoy challenges
  • Learners and teachers - we are teachers by nature but never stop learning - we provide financial support for our team to take on learning courses and position our team for long-term success
  • Technology enthusiasts- we get paid to geek out on the latest products, updates and releases for our client partners
  • Work-life balance - we understand the demands outside of work and are adaptable in helping you balance personal life and work with flexible schedules
  • Coworkers are family - we are second generation owners that believe work truly is our second home. We try to foster an environment of openness and shared responsibility by giving back to our team through a profit-sharing plan and investing in our team's personal development


Related keywords

Hardware SupportL1 TechnicianWindowsAppleMacOSiOSOffice 365VPNPCB RepairLenovo CertificationApple CertificationManaged Service ProviderSLAIT InfrastructureHardware Replacement

About Venture Computers of Canada Inc.

LinkedInVisit site

Empowering businesses with seamless IT.

Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
1989
Headquarters
Markham, ON
LinkedIn followers
1,106

Venture started with a desire to help people start, run and grow their business with powerful IT. As business owners, we understand the challenges and complexities managing day-to-day operations and growing. We help simplify those operations and explore how technology can help you grow.

Offices: Markham, ON M1V5H5, CA

Cloud SolutionsIT ConsultingManaged IT Servicesand IT Hardware & Software ProcurementBusiness Information SystemsInformation TechnologyInformation Services
View all jobs at Venture Computers of Canada Inc.

About Venture Computers of Canada Inc.

LinkedInVisit site

Empowering businesses with seamless IT.

Industry
IT Services and IT Consulting
Company size
11-50 employees
Founded
1989
Headquarters
Markham, ON
LinkedIn followers
1,106

Venture started with a desire to help people start, run and grow their business with powerful IT. As business owners, we understand the challenges and complexities managing day-to-day operations and growing. We help simplify those operations and explore how technology can help you grow.

Offices: Markham, ON M1V5H5, CA

Cloud SolutionsIT ConsultingManaged IT Servicesand IT Hardware & Software ProcurementBusiness Information SystemsInformation TechnologyInformation Services
View all jobs at Venture Computers of Canada Inc.

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