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Own the end-to-end commercial pre-sales process for Professional Services in EMEA, including scoping complex technical requirements and drafting SOWs. Partner with Sales teams to improve service attach rates and define the strategic positioning of services and AI transformation offerings.
Requires 5+ years of B2B SaaS experience in a role bridging commercial and delivery, with a proven track record of writing SOWs. Must be technically fluent in SaaS configurations, integrations, and AI capabilities to accurately assess feasibility and risk.
monday.com is building the AI work platform that not only helps manage and orchestrate work, but also does the work for you. Over 250,000 customers across departments worldwide use monday.com to bring people, workflows, and AI agents together on one flexible platform, where AI doesn't just assist, it executes. From work management and CRM to service and dev, every product in our ecosystem runs on the same AI layer, automating tasks, running workflows, and helping teams deliver exponentially more with less effort.
We move fast with big impact, fueled by a vibrant, ownership-driven culture where you’re empowered to shape how organizations achieve more and outpace their competition.
monday.com's Professional Services team is scaling across EMEA, and we're hiring an Engagement Manager to sit at the intersection of Sales and Services - owning the commercial pre-sales motion and ensuring every deal we sign is one we can deliver on.
This is a high-impact, high-visibility Individual Contributor role. You'll be the go-to authority for Professional Services across the region, partnering with AEs and AMs to attach the right services to the right deals, leading scoping conversations with enterprise customers, and owning the SOW process end to end. You'll need to bring both commercial judgment and genuine platform fluency: this role regularly involves scoping complex configurations: multi-board architectures, integrations, automations, migrations, and you'll be expected to assess feasibility and define scope credibly, even when the customer's environment is messy.
You won't just facilitate - you'll shape how Professional Services is positioned and sold across EMEA. That means building repeatable processes where they don't exist, pushing back when scope doesn't add up, and working closely with Professional Services leadership on capacity, portfolio, and service attach strategy.
Own the end-to-end pre-sales process for Professional Services across EMEA - from first commercial conversation through to signed SOW.
Lead scoping sessions with enterprise customers: translating complex technical and business requirements into clearly defined engagement models, effort estimates, and commercial terms. You'll need to hold your own when the conversation gets technical.
Build and own SOWs: ensuring every statement of work accurately reflects scope, risk, and delivery assumptions, and protects both the customer and the Professional Services team.
Match the right services package to each customer's specific needs, across our implementation, training, managed services, and AI transformation offerings.
Act as the primary point of contact for all inbound Professional Services commercial enquiries across EMEA: triaging, qualifying, and routing with speed and accuracy.
Fluent in AI as a business capability - you understand where AI creates value in enterprise operations, can lead a strategic AI transformation conversation with a customer, and are familiar with monday.com's AI features well enough to scope and position them confidently.
Nice to have: Hands-on experience scoping or delivering AI transformation engagements - including data readiness assessments, workflow automation design, change management, or integration with AI/LLM tools.
Partner closely with AEs and AMs to embed services into the sales cycle early, improving attach rates and deal quality across the region.
Train and coach Sales on how to position, price, and sell Professional Services: owning the services catalog and keeping it current and competitive.
Serve as the internal authority on Professional Services commercial topics, bringing clarity and confidence to deals where Sales needs a services expert in the room.
Track and analyze service attach rates, pipeline trends, and deal patterns: using data to identify gaps and drive continuous improvement.
5+ years in B2B SaaS in a role that bridges commercial and delivery: AE, AM, pre-sales consultant, or services-focused CSM with direct experience attaching and scoping Professional Services.
Technically fluent at the platform level - you understand how complex SaaS configurations work (workflows, integrations, data migrations, automations) well enough to scope them accurately, identify risk, and know when to pull in a Solution Architect.
Proven track record writing SOWs and leading scoping conversations: you can translate a complex customer environment into a clear, defensible scope, and you know when to push back on what's been promised.
Comfortable operating across both commercial and technical stakeholders - you can navigate a procurement conversation and a solution design discussion in the same deal cycle.
Strong cross-functional instincts - you'll work across Sales, RevOps, Legal, Finance, and Professional Services leadership, and you know how to align stakeholders without losing momentum.
Experience enabling and influencing Sales teams: you've changed sales behaviour before, not just delivered training decks.
Outpace everyone with the best AI work platform. Exponential execution that scales your business impact.
Outpace everyone with the best AI work platform. monday.com brings people, workflows, and AI agents together on one platform, so teams can plan, execute, and deliver with exponential impact. monday sidekick is the digital worker that thinks with you, creates for you, and moves work forward. monday vibe lets you build custom business software in minutes. AI Blocks and AI Workflows automate everything at scale. And monday agents multiply your team's capacity: an always-on AI workforce that handles specialized tasks across every department. From work management to CRM, dev, service, and campaigns, it all runs on one connected, context-aware platform. Trusted by 250,000+ customers, including over 60% of the Fortune 500, across 200+ countries. monday.com has offices in Tel Aviv, New York, Miami, Chicago, Denver, London, Warsaw, Sydney, Melbourne, São Paulo, and Tokyo.
Offices: 6 Yitzhak Sadeh St, 13 Floor, Tel Aviv, Israel 6777506, IL · 225 Park Ave S, New York, NY 10003, US · 64 York St, Sydney, NSW 2000 , AU · 20 Rathbone Place, West End, England W1T 1HY, GB · 180 Flinders St, Melbourne, Victoria 3000, AU
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