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Act as a strategic advisor to APAC clients to maximize the value of Solidus Labs' surveillance and compliance infrastructure. Drive customer adoption, retention, and growth while collaborating internally to influence the product roadmap.
Requires 5+ years of experience in Customer Success or Consulting, preferably within RegTech, FinTech, or digital assets. Professional fluency in both English and Mandarin is mandatory, along with a strong understanding of financial trading workflows.
At Solidus, we believe digital assets offer an opportunity to transform finance and make it more inclusive, transparent, and efficient. Our team uses over 20 years of experience developing Wall Street-grade FinTech to build crypto-native market surveillance and compliance infrastructure. Digital asset firms globally use our products to detect, investigate, and report compliance threats, trade manipulation, and fraud in order to protect investors, provide transparency, apply for licensing, and comply with regulation. Our work is key to promoting institutional adoption of digital assets and growing the ecosystem.
As a Customer Success Manager for APAC, you will partner with some of the region’s most innovative exchanges, brokers, fintechs, banks, and digital asset firms. You will serve as a strategic advisor to customers, helping them strengthen their compliance programs, maximize the value of their investment in Solidus Labs, and navigate an evolving regulatory landscape.
This role combines sales, consulting, relationship management, and industry expertise. You will work closely with compliance, surveillance, risk, operations, and executive stakeholders while collaborating internally with Product, Engineering, Sales, and Support teams to drive customer outcomes and long-term growth.
Hong Kong (Remote)
Some regional travel is expected to support customers, industry events, and strategic engagements across APAC.
Multidimensional Market Integrity, Trade Surveillance & Compliance Technology for Digital Asset, Equities, and Beyond
Born in crypto, built for Wall Street, Solidus is redefining compliance for modern markets through a multidimensional, agentic AI operating system built from the ground up to safeguard the future of finance. By correlating trading activity, on- and off-chain signals, funding flows, and social sentiment, Solidus’ detection technology ensures market integrity across every venue, product, and asset class - from digital asset to equities and beyond.
Offices: 50 W 23rd St, New York, NY 10010, US
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