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Responsible for supporting the development and continuous improvement of retirement services through research, ideation, and product strategy. This includes managing the idea intake process, creating business cases, and overseeing the portfolio roadmap and product communications.
Requires a bachelor's degree and over 5 years of experience in the retirement industry. Candidates must possess deep knowledge of industry trends, channel-specific dynamics, and regulatory environments including ERISA and FINRA.
As a member of the Product Transformation and Strategy team, this role is responsible for supporting the development and continuous improvement of the services and features offered by Manulife John Hancock Retirement, with a particular focus on research, ideation, communication and launches.
Strategy, ideation and research
Understand and support the vision for the project portfolio across all client segments
Act in a thought leadership capacity to stay ahead of trends, regulatory guidelines and forces shaping the industry, and corresponding technology
Manage the new idea intake process for internal stakeholders, acting as one of the primary points of contact
Support the exploration of ideas by applying relevant market research and customer feedback
Contribute to the creation of north star experiences and identification of key differentiators that align with product strategy
Support the development of business cases and other product artifacts for approval, including the drafting of epic hypothesis statements to support analysis and exploration
Work closely with the Product Analysis team and SMEs, as needed, to understand impacts to systems, high-level requirements and development costs
Support the ongoing management of the portfolio roadmap and annual planning activities
Prepare reporting and regular updates for leadership
Support, as needed, the internal and external rollout of features/capabilities and execution of communication strategy and messaging that aligns with market messaging, product strategy, and differentiation
Support, as needed, the creation / ongoing maintenance of Product definition documents (including new and existing product catalog, definition documents, etc.), ensuring updates are made in alignment with product deployments
Bachelor’s degree; 5+ years of experience in the retirement industry
Creative and innovative thinker with a results-oriented approach
Knowledge of the retirement industry, competitive dynamics and trends
Knowledge of channel-specific dynamics (broker/dealer, TPA, plan sponsor, participant)
Knowledge of the ERISA and FINRA regulatory environment and DOL guidelines
Excellent communication, organizational
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-Hybrid
#LI-JH
The role being advertised is an existing vacancy.
Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.
Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.
Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.
We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.
Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify
Company: John Hancock Life Insurance Company (U.S.A.)Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, we operate as Manulife across our offices in Canada, Asia, and Europe, and primarily as John Hancock in the United States. We have more than 40,000 employees, over 116,000 agents serving ~34 million customers worldwide, and over $1.3 trillion in assets under management and administration. Visit www.Manulife.com to find out more. For Manulife terms of use, please visit http://bit.ly/SM_Terms
Offices: 200 Bloor St E, Toronto, Ontario M4W, CA · 223 Wai Yip St, Kwun Tong, Hong Kong, HK · 51 Bras Basah Rd, Singapore, Singapore 189554, SG · 250 Bloor St E, Toronto, ON M4W 1E6, CA · Jalan Jenderal Sudirman, Lombok Barat, West Nusa Tenggara 83311, ID
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