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TITLE: Program Manager

LOCATION: Washington, DC Area

TRAVEL: Travel required

About KACE:

KACE delivers technology-enabled mission services that advance public health, public safety and national security, combining our large-scale operational capabilities with advanced technologies and data insights to meet the government’s most complex challenges.

At KACE, purpose and service are at the heart of everything we do, and every role plays a part in the mission. Our employees bring a wide range of skills, experiences and perspectives to the critical government operations we support, making a measurable impact every day. This is purpose-driven work, and we are committed to delivering a workforce that is mission-focused, accountable, and dedicated to advancing the nation’s safety, security and performance.

We’re proud to be certified as a Great Place to Work! This is an honor that reflects the voices of our employees and the culture we’ve built together. This certification recognizes our commitment to creating an inclusive, supportive, and engaging workplace where employees feel valued, heard, and empowered.

At KACE, being a Great Place to Work means we prioritize professional growth, celebrate achievements, encourage collaboration, and foster an environment where innovation thrives.

The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

Job Summary

The Program Manager shall:

• Serve as KACE Company’s authorized representative for overseeing the technical and administrative performance of all services required under this contract and the successful delivery of all contract deliverables, outputs, and outcomes. 
• Serve as the single point of contact with the Government’s Contract Officer’s Representative Serve (COR) and Program Managers to discuss program activities, schedules, workloads, potential problems and their resolution.
• Receive, analyze, and execute, on behalf of KACE Company, all orders for work and technical direction as the COR may issue within the terms and conditions of the BPA and scope of work.
• Ensure that KACE Company is prepared to assist USMS draft specific requirements for Task Orders and provide rationale narratives aligned specifically with FAR 8.405. 
• Ensure the most efficient and compliant deployment of +275 contractor personnel to Task Orders issued by USMS and that those KACE Company personnel have the tools necessary to execute Task Orders in accordance with a deliverables-based performance model.
• Provide audit defense tools and templates so that the contract is always audit-ready.
• Work with USMS managers to provide competent leadership and responsible project direction for this BPA through successful performance of a variety of detailed, diverse elements of project management tasks. The PM will direct completion of tasks within estimated timeframes and budget constraints, while interfacing with the COR and other government counterparts when appropriate.
• Apply deliverables-based principles to continually improve service delivery, enhance work outcomes, and contain costs.
• Direct work priorities to maintain a professionally managed program.  This includes communicating with managers daily to ensure they are conducting QC reviews of daily operations, completing administrative tasks, meeting staffing needs, enforcing client and company policies and procedures, and addressing performance issues promptly.
• Ensure that our nationwide recruiting network has adequate pools of candidates to promote quick identification and onboarding of all vacant or new staff positions and that those candidates meet all LCAT requirements at prices bid in the proposal.

Essential Functions and Responsibilities:

• Serve as the primary point of contact with the Government’s Contract Officer’s Representative (COR) and establish and nurture timely communication and adherence to contract guidelines, deliverables, applicable regulations, and performance-based expectations of the contract.
• Maintain close working relationships with office leads to ensure that we understand their needs and satisfaction with our performance
• Receive, analyze, and execute, on behalf of KACE Company, all orders for work and technical direction as the COR may issue within the terms and conditions of the BPA and scope of work.
• Oversee the efficient and compliant scheduling of all personnel
• Ensure that KACE Company is prepared to assist USMS draft specific requirements for Task Orders and provide rationale narratives aligned specifically with FAR 8.405. 
• Ensure that KACE’s nationwide recruiting network and infrastructure are proactively identifying and pre-qualifying individuals in various LCATS through analysis of workforce trends and quarterly forecasting of staffing needs.
• Monitor staffing fill rates, turnover, overtime and output levels per site.
• Ensure that all contractor employees are fully qualified for the labor categories under which they are assigned and that Contractor employees perform work efficiently and in a timely manner.
• Oversee continuous improvement function of the program and ensure that KACE meeting or exceeding all performance and quality metrics. Leverage key performance indicators to proactively monitor and improve performance.
• Oversee the program’s qualify assurance program
• Ensure a data-driven approach to monitoring and improvement performance and maintaining compliance with all Government and KACE requirements 
• Leverage technology to improve program efficiency, transparency, accountability, and quality and to mitigate risk.
• Oversee the periodic training of all personnel
• Implement the company’s standard operating procedures at all locations and in executing all client work orders; monitor the work output level, quality of the work product, quality of service and ensure technical contract compliance.
• Oversee the development and delivery of training.
• Ensure that virtual dashboards and periodic reports are available internal managers and mid-level and high-level stakeholders regarding the status of the program.
• Review current policies and procedures and recommend revisions that will support the changing/evolving needs of the operation.
• Enforces employee code of conduct and provides guidance on disciplinary issues; collaborates with People Services Business Partner.
• Address issues in a timely manner and ensure chain of command is aware when appropriate.   
• Collaborate with Compliance for audits and conduct internal routine quality checks to ensure operational, administrative and contract compliance. 
• Monitor, review and collaborate with PMO and corporate support services (People Services, IT, Payroll, Billing, and Finance) to ensure administrative procedures and contractual requirements are implemented efficiently and timely.
• Maintain and safeguard sensitive and confidential information.
• Other duties as assigned.

Minimum Qualifications & Skills:

• Must have a high level of expertise in USMS related programs and systems
• Must have a bachelor’s degree
• Must have a minimum of 10 years of recent experience commensurate with the job requirements.  Preferred that candidates have more than 10 years of recent experience commensurate with the job requirements.
• Must have strong planning, leadership, operational, and financial skills combined with the ability to develop and implement strategies and action plans to achieve desired objectives
• Effective communication skills; communicate effectively with multiple levels of management, external stakeholders, and customers.
• Able to foster strong business relationships with internal and external customers and employees at all levels and across multiple stakeholders.
• Ability to leverage technology to manage contract requirements and improve complex processes and procedures while also managing expectations of stakeholders and employees.
• Foster a positive culture rooted in teamwork, accountability, and shared purpose.
• Collaborate across all operational support areas to ensure the company’s best practices are continuously incorporated and consistently executed across the program.
• Must have analytical skills and report writing experience.
• Ability to multi-task; be observant and anticipate operational needs.
• Must be accessible by mobile phone 24/7/365
• The work schedule may fluctuate according to work demands and must be available to work a flexible schedule.
• Travel will be required to attend meetings, conferences, and training as required to fulfill the obligations and responsibilities of the position.
• Thrive in a 24/7 fast paced, ever evolving environment.

Work Schedule

• The Program Director must be available to the Government via phone and email between the hours of 8:00 A.M EST to 5:00 P.M. EST, Monday through Friday.  Candidates should expect evening and weekend hours will be required.

Clearance: 

Applicants selected may be subject to a government background investigation and may be required to meet the following conditions of employment.

Security Requirements/Background Investigation Requirements: 

• Must be a U.S Citizen or Legal Permanent Resident.
• Favorable credit check for all cleared positions 
• Successfully passing a background investigation including drug screening.

 Physical Requirements/Working Conditions

• Standing/Walking/Mobility: Must have mobility to walk sites and attend meetings with other stakeholders and employees.
• Climbing/Stooping/Kneeling: 10% of the time.
• Lifting/Pulling/Pushing: 10% of the time.
• Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 35% of the time.
• Sitting: Sitting for prolonged and extended periods of time.

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.

For more information about the company please visit our website at www.kacecompany.com

KACE is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.

KACE complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities.

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected].