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Responsible for day-to-day sales support and customer service for assigned accounts, acting as a liaison between internal resources, vendors, and customers. Key tasks include processing orders, managing backlogs, and resolving vendor invoice discrepancies.
Requirements
Requires a 2-year degree and 2-4 years of experience, or a high school diploma with equivalent related experience. Candidates should have developed knowledge of operational processes and the ability to make sound decisions in straightforward situations.
Full job description
Position:
Sales Operations Associate II
Job Description:
Are you looking for a fantastic career opportunity? Arrow Electronics, a Fortune 500 company, and a global technology leader, is looking for a Sales Operations Associate II for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!
What You’ll Be Doing:
Responsible for the day-to-day sales support and customer service activities for assigned accounts. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines.
Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax code discrepancies.
May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.
What We Are Looking For:
Typically requires a 2-year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
Has developed knowledge and skills through formal training or considerable work experience.
Entry level often for those with work experience in the skill area.
Works within established procedures with a moderate degree of supervision.
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decision.
What’s In It For You:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Access to Arrow’s Employee Discount Program
On-site Gym and Lockers, Free for Use to All Employees!
Arrow Electronics (NYSE:ARW) guides innovation forward for thousands of leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that help improve business and daily life.
Our broad portfolio that spans the entire technology landscape, helps customers design, distribute and deploy forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at arrow.com.
Are you thinking Five Years Out? Join us at careers.arrow.com.
Offices: 9201 East Dry Creek Road, Centennial, Colorado 80112, US · Frankfurter Straße 211, Neu-Isenburg, Hesse 63263, DE
Value-added distributionglobal supply chain managementmarketing and business development support servicesemerging technology solutionsIT asset disposition and value recoverydesign engineeringenterprise mobilityand data center managementData IntegrationLighting
How many Administrative jobs are open in Tlaquepaque, Mexico right now?
There are currently 21 open administrative positions in Tlaquepaque, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Tlaquepaque, Mexico?
Companies currently hiring include Hewlett Packard Enterprise, Arrow Electronics, FORVIA HELLA, HP, Farnell Global, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Tlaquepaque, Mexico?
Yes — 16 of the 21 open administrative positions offer remote or hybrid work (0 remote, 16 hybrid).
How do I apply for Administrative jobs in Tlaquepaque, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.