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Full-time
bachelor degree
Posted 1d ago
Apply by Aug 12
~40 hrs/week
Responsibilities
The Disputes Resolution Analyst investigates and resolves invoice disputes by collaborating with internal stakeholders to ensure cash flow. They also contribute to process optimization and ensure compliance with dispute policies and procedures.
Requirements
Candidates must have a university degree and 2-4 years of relevant experience in fields such as supply chain, finance, or customer service. Proficiency in English and local language, along with strong analytical and communication skills, is required.
Full job description
Disputes Resolution Analyst
Description -
Disputes Resolution Analyst Job Description
Job description: Disputes Analyst oversees working alongside stakeholders (Collections, Customer Ops, Logistics, B2B team, etc.) to investigate, and take corrective and preventive actions towards invoices that can be disputed by the customer to enable HP’s cash-flow.
Responsibilities:
Resolves non-collectable invoices through internal collaboration and engagement with Enterprise Operations and Collections.
Leading dispute avoidance, collaborating with key functions (proactiveness)
Ensures documentation is completed to have a collectable payment
Follows Disputes Policies and Procedures for compliance purposes.
Validates invoice data to upload into third party systems.
Contributes to efforts to optimize current processes, by collaborating with other groups within HP to improve day-to-day activities.
Understands in-depth business processes to Reduce disputes and increase cash flow (e.g., dispute management, web invoicing, claims, special pricing)
Education and Experience Required:
First level university degree or equivalent experience.
Typically, 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).
Knowledge and Skills (start with Skills then knowledge)
Strong Communications Skills, with ability to convey messages clearly (verbal, written and presentation) to internal and external peers and management.
Understands in-depth business processes
Able to make decisions with minimum supervision (self-driven)
Mastery in English and local language.
Intermediate knowledge in MS Office is required
Knowledge of S4-SAP, web invoicing, dispute management, collections, Order To Cash processes, is preferred.
Experience in Accounts Payable or Collections is a plus.
Developed problem-solving and analytical skills.
Developing knowledge of local legal compliance issues.
Demonstrated teamwork and collaboration skills.
Ability to prioritize daily activities and time management efficiency
Job -
Sales Operations
Schedule -
Full time
Shift -
No shift premium (Mexico)
Travel -
Relocation -
Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
Offices: 1501 Page Mill Road, Palo Alto, CA 94304, US · Cami de Can Graells, 1, Sant Cugat del Valles, Catalonia 08174, ES · Soseaua Fabrica de Glucoza 5, Bucharest, Bucharest 020331, RO · Engholm Parkvej 8, Lillerod, Capital Region 3450, DK · 11311 W Chinden Blvd, Boise, ID 83714, US
How many Customer Service & Support jobs are open in Tlaquepaque, Mexico right now?
There are currently 28 open customer service & support positions in Tlaquepaque, Mexico listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Customer Service & Support roles in Tlaquepaque, Mexico?
Companies currently hiring include Arrow Electronics, Hewlett Packard Enterprise, HP, TecSalud del Tecnológico de Monterrey, Avnet, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Customer Service & Support jobs in Tlaquepaque, Mexico?
Yes — 10 of the 28 open customer service & support positions offer remote or hybrid work (0 remote, 10 hybrid).
How do I apply for Customer Service & Support jobs in Tlaquepaque, Mexico?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.