Tlaquepaque, Jalisco, Mexico · Hybrid
$19k–$23k/mo
Position:Sales Operations Associate II Job Description: Are you looking for a fantastic career opportunity? Arrow is looking for a Sales Operations Associate II for our Guadalajara branch who is passionate about being on…
Skills: Order Processing, Customer Service, Backlog Management, ERP Systems, Vendor Management
Tlaquepaque, Jalisco, Mexico · Hybrid
$17k–$18k/mo
Position:Sales Support Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow El…
Skills: Order Processing, Customer Service, Backlog Management, ERP Systems, CRM Systems
Tlaquepaque, Jalisco, Mexico · Hybrid
$24k–$29k/mo
Position:Sr Customer Support Associate Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing sol…
Skills: Order Entry, Backlog Management, Export Compliance, RMA Management, ERP Systems
Tlaquepaque, Jalisco, Mexico · On-site
Recent Graduate: Print Inside Presales Technical Consultant Description - At HP, we are a global technology company driven by innovation and a passion for reinventing what’s possible. With over 50,000 employees across 19…
Skills: Technical Presales, English Proficiency, Analytical Skills, Problem Solving, Troubleshooting
Tlaquepaque, Jalisco, Mexico · Hybrid
Customer Service This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company ad…
Skills: Customer Relations, Verbal Communication, Customer Service, Microcomputer Hardware, Operating Systems Software
Tlaquepaque, Jalisco, Mexico · Hybrid
$20k–$22k/mo
Position:Sales Ops Associate II Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions.…
Skills: Sales Support, Purchasing, Customer Support, English Proficiency, Microsoft Excel
Tlaquepaque, Jalisco, Mexico · Hybrid
$20k–$22k/mo
Position:Sales Operations Associate (Entry level) Job Description: Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise co…
Skills: Sales Support, Purchasing, Customer Support, English Proficiency, Microsoft Excel
Tlaquepaque, Jalisco, Mexico · On-site
PAOM - Partner Account Operations Manager This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud c…
Skills: Operational Analysis, Project Management, Stakeholder Management, Microsoft Excel, Microsoft PowerPoint
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Responsible for day-to-day sales support and customer service for assigned accounts, acting as a liaison between internal resources, vendors, and customers. Key tasks include processing orders, managing backlogs, and resolving vendor invoice discrepancies.
Requires a 2-year degree and 2-4 years of experience, or a high school diploma with equivalent related experience. Candidates should have developed knowledge of operational processes and the ability to make sound decisions in straightforward situations.
Are you looking for a fantastic career opportunity? Arrow is looking for a Sales Operations Associate II for our Guadalajara branch who is passionate about being on the forefront of leading-edge tech!
A Fortune 148 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics.
company, and a global technology leader.
Responsible for the day-to-day sales support and customer service activities for assigned accounts. Performs sales support functions to provide the highest level of service and customer satisfaction while maintaining efficiencies in corporate operational processes and procedures. Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), vendor resources and customers. Demonstrates a proactive approach and sense of urgency on our customers’ behalf, anticipates our customers’ requirements and communicates efforts in a timely and effective.
Order Processing: processes routine/ smaller customer orders accurately and timely by reviewing PO's for accuracy, freight terms, transportation, pricing, technical specifications, part numbers and any other unique customer requirements. Resolve discrepancies with the customer prior to order entry; enter sales orders into the Arrow ERP system working with shared services teams to resolve any complex issues. Review backlog report throughout to determine how to fulfill orders most effectively while balancing product cost, customer delivery expectations and vendor availability.
Customers Service and Service Requests: Meets customer service agreements established in SOW. Respond quickly ad professionally to customer requests for information relative to orders and RMA's requests for confirmations/invoices, credit status, expediting or shipping requirements. Documents all customer requests for product returns or maintenance cancellations in an Oracle ERP system. Obtains all related facts and makes the decision to accept or reject based on established guidelines.
Backlog Management, Billing and Resolution of vendor Invoice Discrepancies and Claims: Maintain control of the open backlog of orders, service requests and RMA's from entry through billing. From ongoing reviews of open orders and SRs/RMAs determine if the vendors have shipped, entitled and or billed the order or return. Research and resolve vendor invoice variances caused by price, quantity, goods/services receipts, freight and tax code discrepancies.
May manage customer quotes activities in line with customer specific strategies, quoting processes, and order management.
Typically requires a 2-year degree and 2–4 years of experience or High school graduate with equivalent related experience. May require specific certifications.
Has developed knowledge and skills through formal training or considerable work experience.
Entry level often for those with work experience in the skill area.
Works within established procedures with a moderate degree of supervision.
Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures and makes sound decision.
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
30 days of Christmas bonus
40% vacation premium
12 vacation days plus 2 floating days
Vision and Dental Assistance
Life Insurance
Healthcare Insurance
10% Food/Pantry Vouchers
Restaurant Vouchers
13% Savings Fund
Access to Arrow’s Employee Discount Program
On-site Gym and Lockers, Free for Use to All Employees!
Growth Opportunities, and more!
$19,000.00 - $22,667.83 MXN Monthly
Hybrid: 3 days in office / 2 days from home
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Five Years Out
Arrow Electronics (NYSE:ARW) guides innovation forward for thousands of leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that help improve business and daily life. Our broad portfolio that spans the entire technology landscape, helps customers design, distribute and deploy forward-thinking products that make the benefits of technology accessible to as many people as possible. Learn more at arrow.com. Are you thinking Five Years Out? Join us at careers.arrow.com.
Offices: 9201 East Dry Creek Road, Centennial, Colorado 80112, US · Frankfurter Straße 211, Neu-Isenburg, Hesse 63263, DE
There are currently 28 open customer service & support positions in Tlaquepaque, Mexico listed on Clera. New openings are added daily as companies post roles.
Companies currently hiring include Arrow Electronics, Hewlett Packard Enterprise, HP, TecSalud del Tecnológico de Monterrey, Avnet, among others. Browse the listings above to see every active employer.
Yes — 10 of the 28 open customer service & support positions offer remote or hybrid work (0 remote, 10 hybrid).
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.
