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Full-time
HMO coverage for employee and family, Yearly Kick-Off Parties, Value Awards, Internal promotions, Leadership training courses, 14th Month Pay after 5 years
Posted 16d ago
~40 hrs/week
Responsibilities
The role involves generating and distributing operational reports on staffing and service levels to drive business decisions. It also focuses on automating reporting processes and developing dashboards to improve data accessibility and visibility.
Requirements
Candidates need 1 to 2 years of experience in reporting or workforce management with strong proficiency in Microsoft Excel. Experience with data visualization tools like Power BI or Tableau and a background in a BPO environment are preferred.
Full job description
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.
If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.
Advance Your Career - Join us today and be part of a team where your work makes an impact
WHY JOIN THE A-TEAM? Come for a career, stay for the fun!
Here’s what’s waiting for you:
HMO coverage for you and your family
Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
Recognition through our Value Awards — we celebrate your wins Real career growth with internal promotions
Meaningful work with talented and supportive teams
Your future matters:
900 internal promotions every year
2,700+ leadership training courses
Extra rewards along the way:
14th Month Pay for employees who complete 5 years with us
Generous referral incentives of up to ₱42,000 depending on the role
Enjoy work-life balance:
12 Vacation Leaves
12 Sick Leaves
1 Birthday Leave*
A SNAPSHOT OF YOUR ROLE
As a Reports Analyst within the Workforce Management team, you will play a vital role in transforming operational data into meaningful insights that drive smarter business decisions. Your work will directly support workforce planning functions such as forecasting, scheduling, and real-time management by ensuring accurate, timely, and actionable reporting.
In this role, you will collaborate closely with cross-functional teams to deliver high-quality reports and dashboards that enhance visibility into performance metrics. This is an excellent opportunity for someone who thrives in a fast-paced BPO environment, enjoys working with data, and is passionate about improving processes through automation and analytics.
YOUR DAILY RESPONSIBILITIES
Generate and distribute daily, weekly, and monthly reports covering staffing, service levels, adherence, and other operational metrics
Analyze trends and identify variances in key performance indicators to provide actionable insights
Ensure accuracy, integrity, and timeliness of all reports and data outputs
Collaborate with Workforce Management and Operations teams to understand and deliver reporting requirements
Maintain and enhance reporting frameworks to support evolving business needs
Automate recurring reports and processes to improve efficiency and reduce manual effort
Develop dashboards and visual reporting tools to improve data accessibility and interpretation
Support ad hoc reporting requests and provide data-driven recommendations
Monitor data quality and resolve discrepancies through validation and reconciliation processes
Document reporting processes and maintain clear guidelines to ensure consistency
Assist in continuous improvement initiatives related to reporting and analytics capabilities
Engage stakeholders to clarify reporting needs and present insights in a clear, structured manner
A BIT ABOUT YOU
At least 1 to 2 years of experience in reporting, analytics, or Workforce Management-related roles
Strong proficiency in Microsoft Excel including pivot tables, lookup functions, and formulas
Experience with data visualization or reporting tools such as Power BI or Tableau is advantageous
Strong analytical skills with the ability to interpret large and complex datasets
High level of attention to detail and commitment to data accuracy
Ability to identify trends, patterns, and actionable insights from performance data
Effective communication skills with the ability to engage with multiple stakeholders
Strong organizational skills with the ability to manage multiple priorities and deadlines
Ability to work independently and collaboratively in a fast-paced environment
Experience supporting reporting needs in a BPO or contact center environment is preferred
Basic understanding of WFM concepts such as staffing, scheduling, and real-time management is an advantage
Proactive approach to process improvement and problem-solving
WHAT WE VALUE
We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
Curious and Clever: Smart questions spark smart solutions.
Entrepreneurial Energy: Think like an owner. Solve like a founder.
Fast with Intent: We move fast and deliver real results.
Laugh and Learn: We don’t take ourselves too seriously, just our results.
What are you waiting for? Come for a career, stay for the fun!
Acquire Intelligence helps companies grow faster and operate smarter through intelligent outsourcing and AI consulting.
We deliver innovative, data driven services across back office, contact center, customer experience, and digital operations. Our global outsourcing solutions include Remote Teams, Co-sourcing, and comprehensive managed services across both onshore and offshore delivery. Each solution is designed to deliver real outcomes and lasting impact.
We take an entrepreneurial approach. Fast moving, accountable, and focused on results using our proven framework of Automate. Eliminate. Reallocate.
We identify opportunities to automate with intent, remove inefficiencies, and shift work to where it creates the most value.
With teams in Australia, the United States, the Philippines, and the Dominican Republic, we bring global reach with hands on execution. And while we lead with technology, people remain at the heart of everything we do.
Founded in 2006, we are Safe, Flexible and Innovative. This is how Acquire Intelligence transforms businesses with intelligent solutions.
www.acquire.ai
Offices: Level 15, 10 Queens Road, Melbourne, VIC 3004, AU · Level 37 Robinsons Cyberscape Beta, Topaz & Ruby Rds., Ortigas Center, Pasig City, Metro Manila 1600, PH · Eastwood Avenue, Eastwood City Cyberpark, Level 6, 1800 Building, Bagumbayan, Quezon City, Metro Manila 1110, PH · Shaw Boulevard, LG-C Left Wing Lower Ground Floor Worldwide Corporate Center, Mandaluyong City, Metro Manila 1552, PH · Av. Winston Churchill No. 1001, Torre Acrópolis, piso 19, R.D., Santo Domingo, RNC: 131-29105-8, DO
SalesTechnical SupportCustomer ServiceCall CenterCollections and ForbearanceAccountingMarketing Servicesand Back OfficeInformation TechnologySoftware
How many Administrative jobs are open in Pasig, Philippines right now?
There are currently 201 open administrative positions in Pasig, Philippines listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Pasig, Philippines?
Companies currently hiring include Acquire Intelligence, IQ-EQ, RealPage, Inc., WSP, Deployed, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Pasig, Philippines?
Yes — 89 of the 201 open administrative positions offer remote or hybrid work (16 remote, 73 hybrid).
How do I apply for Administrative jobs in Pasig, Philippines?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.