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Full-time
bachelor degree
Professional And Personal Growth, Global Exposure, Flexible Working Arrangements
Posted 31d ago
~40 hrs/week
Responsibilities
The role focuses on managing customer interactions and resolving queries via email to ensure a smooth post-onboarding experience. Responsibilities include handling contracts, resolving disputes, and performing routine operational and administrative tasks.
Requirements
Candidates must have a bachelor's degree and 2 to 6 years of experience, preferably in an international BPO or contact center. Strong English communication skills and the ability to work the 6:30 PM to 3:30 AM shift are required.
Full job description
This is a Customer Experience operations role where the main responsibility is to support customers after they are onboarded. It involves handling customer queries, managing cases, maintaining relationships, and resolving issues like contracts or disputes.The role is more operational and administrative in nature, where you follow standard processes, handle routine tasks independently, and escalate complex issues when needed. It’s typically an entry to mid-level role, focused on execution, coordination, and ensuring a smooth customer experience.
At Maersk, we are a global leader in integrated logistics, pioneering the industry for over a century. Our commitment to innovation and transformation continuously redefines the boundaries of what’s possible—setting new benchmarks for efficiency, sustainability, and excellence.
We believe in the power of diversity, collaboration, and continuous learning, and strive to ensure our people reflect the customers we proudly serve. With a workforce of over 100,000 employees across 130 countries, we work together to shape the future of global trade.
Join us as we leverage cutting-edge technologies and create global opportunities. Let’s sail together towards a brighter, more sustainable future with Maersk.
You will be Responsible for:
Managing customer interactions across channels and ensuring timely resolution of queries
Handling customer cases efficiently and maintaining accurate updates
Supporting customer onboarding and maintaining strong customer relationships
Managing contracts, resolving disputes, and ensuring service quality
Performing day-to-day administrative and operational tasks as per defined processes
Following standard procedures and ensuring smooth execution of tasks
Escalating complex or non-routine issues to senior team members
Collaborating with internal teams to support overall customer experience.
Qualifications & Eligibility
Bachelor's degree in any discipline.
Excellent verbal and written communication skills in English.
Willingness to work in the 6:30 PM – 3:30 AM shift.
2–6 years of experience, preferably in an international contact center/BPO, with a primary focus on email support.
Strong email writing skills with the ability to draft clear, professional, and grammatically accurate responses.
Experience in handling customer queries and resolving issues through email while maintaining high quality and service standards.
Good attention to detail, problem-solving ability, and customer-centric approach.
What We Offer:
Impact: Be part of a team that directly contributes to global operations.
Opportunity: Unlock professional and personal growth through diverse career pathways.
Innovation: Work with a team that embraces technology and continuous improvement.
Global Exposure: Collaborate across geographies and cultures.
Work-Life Balance: Flexible working arrangements to support your well-being
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.
Transportation, Logistics, Supply Chain and Storage
Company size
10,001+ employees
Headquarters
Copenhagen
LinkedIn followers
2,500,796
A.P. Moller - Maersk is an integrated transport and logistics company; going all the way, together, for our customers and society. ALL THE WAY is our commitment to connect the world so that everyone has both the possibility and the ability to trade, grow and thrive.
The company employs roughly 110.000 employees across operations in 130 countries.
Offices: Esplanaden 50, Copenhagen, 1098, DK · Esplanaden 50, Kobenhavn K, Capital Region 1263, DK
Container ShippingContainer TerminalsRetailManufacturingOffshoreshippingportslogisticswarehousing distribution
How many Administrative jobs are open in Chennai, India right now?
There are currently 863 open administrative positions in Chennai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Chennai, India?
Companies currently hiring include Accenture, A.P. Moller - Maersk, Guidehouse, Marriott International Hotels, Inc., Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Chennai, India?
Yes — 97 of the 863 open administrative positions offer remote or hybrid work (15 remote, 82 hybrid).
How do I apply for Administrative jobs in Chennai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.