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Full-time
Posted 17d ago
Apply by Aug 28
~40 hrs/week
Responsibilities
The Senior Manager is responsible for managing domain, process, and compliance training programs while conducting training needs analysis. They will also evaluate training effectiveness and report progress through dashboards to management.
Requirements
Candidates must have over 12 years of experience in BPO and process training, including at least 5 years in BPO-specific concepts. Additionally, 5 years of experience in managing new hire, refresher, and compliance training is required.
Full job description
NTT Data Services is Hiring!
Top 10 Global Services Firm is seeking Senior Manager – Training for our Business Process Outsourcing (BPO) Center in Chennai and Coimbatore.
The Company NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
The Opportunity
For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
In these roles, you will be responsible for:
Managing domain, process, compliance and refreshers training programs (as applicable).
Conducting Training Needs Analysis, creating course calendars and ensuring adherence to training calendars.
Managing content (SOPs and training materials) as per NTT/client standards.
Evaluating impact on business by measuring training effectiveness (feedback on training, performance during training and on the job performance).
Reporting training progress and training dashboards to management.
Requirements for this role include:
Overall 12+ year(s) of experience in BPO, and process training.
5+ year(s) of experience in the BPO that require an understanding of BPO, concepts and process.
5+ years(s) of experience in managing new hire, refresher and compliance training for team members in BPO.
Work shifts for this position will be scheduled between Monday-Friday (IST):
Shift 1: 9 AM to 7PM
Shift 2: 2 PM to 12AM
Shift 3: 6 PM to 4 AM.
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends basis business requirement.
Related keywords
BPOBusiness Process OutsourcingTraining ManagementProcess TrainingTraining Needs AnalysisSOPCompliancePerformance MetricsDashboard ReportingNTT Data ServicesOperations ManagementTeam LeadershipTraining EffectivenessNew Hire TrainingRefresher Training
NTT DATA, Inc. is a trusted global innovator of business and technology services. We're committed to helping clients innovate, optimize and transform for long-term success. Our R&D investments help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity.
Offices: 7950 Legacy Drive, Suite 900, Plano, Texas 75024, US · 18 S End Road, Bengaluru, Karnataka 560004, IN
BIAnalytics and AutomationCloudDigitalApplications ModernizationInfrastructure ManagementSecurity and HostingBPOFinancial Services and InsuranceHealthcare
How many Administrative jobs are open in Chennai, India right now?
There are currently 863 open administrative positions in Chennai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Chennai, India?
Companies currently hiring include Accenture, A.P. Moller - Maersk, Guidehouse, Marriott International Hotels, Inc., Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Chennai, India?
Yes — 97 of the 863 open administrative positions offer remote or hybrid work (15 remote, 82 hybrid).
How do I apply for Administrative jobs in Chennai, India?
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