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Full-time
Health benefits, Financial benefits, Commuter support, Employee assistance programs, Tuition assistance, Employee resource groups
Posted 14d ago
~40 hrs/week
Responsibilities
The Operations Analyst will manage day-to-day AR calling activities and denial management workflows to ensure operational consistency and timely follow-up. They will also analyze trends, maintain accurate records, and collaborate with internal stakeholders to resolve escalations and improve performance.
Requirements
Candidates must have 2–4 years of experience in healthcare operations, RCM, or related claims workflows. Proficiency in Microsoft Office tools and a strong understanding of RCM concepts and denial management processes are required.
Full job description
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Role summary: Keep AR Calling and denial workflows moving with speed and accuracy as an Operations Analyst in Chennai, India (Hybrid). You’ll manage day-to-day AR calling activities and support denial management within RCM operations to improve outcomes and operational consistency. This position will report to the Operations Manager.
Team summary: The operations team owns and executes critical workflow components of athenahealth. The team drives key initiatives across athenaClinicals and athenaCollector by partnering with customers and internal stakeholders to resolve issues, improve performance, and deliver reliable outcomes. The team leverages operational knowledge from across athenahealth services and uses capabilities within the athenaNet platform to improve processes and advance services over time.
Essential Job Responsibilities
Conduct AR calling activities to support timely patient or payer follow-up as required by workflow standards.
Manage denial-related work by identifying denial causes and ensuring appropriate next steps are taken within defined processes.
Review RCM documentation and transaction details to confirm accuracy, completeness, and adherence to policy.
Update work queues and operational systems with accurate statuses, notes, and outcomes to maintain audit-ready records.
Analyze trends in AR calling and denials to identify recurring issues and improvement opportunities.
Coordinate with internal partners to resolve escalations and ensure consistent handling of denial cases.
Ensure quality and compliance by following SOPs and established denial/RCM handling guidelines.
Report daily/weekly activity metrics and provide clear summaries of progress, blockers, and next actions.
Use AI-enabled tools to enhance productivity and learning by applying AI-assisted summaries or pattern checks to support routine AR calling and denial investigation—while keeping responsibility for validation and final operational decisions.
Additional Job Responsibilities
Support special projects related to AR Calling and denial workflow optimization.
Assist with knowledge base updates by documenting common denial reasons and resolution guidance.
Participate in operational reviews and feedback sessions to improve process adherence.
Help train or mentor peers on workflow steps and quality expectations as needed.
Perform additional RCM operational tasks assigned by the team to meet coverage requirements.
Contribute to continuous improvement initiatives by proposing process refinements based on observed outcomes.
Expected Education & Experience
2–4 years of experience in healthcare operations, RCM, or related claims/AR workflows.
Strong proficiency in MS office tools (Microsoft Excel, Microsoft Word etc..)
Practical experience with AR Calling and day-to-day AR follow-up activities.
Experience with denial management, including reviewing denial details and progressing cases appropriately.
Working knowledge of RCM concepts and standard operational workflows.
Strong attention to detail and ability to maintain accurate, audit-ready documentation.
Comfort working with operational systems and work queues for status tracking and case updates.
Ability to work effectively to SOPs and quality standards in a time-sensitive environment.
Willingness to work Hybrid in Chennai, India.
Travel: NA % travel annually.
About athenahealth
Our vision:In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture:Our talentedemployees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment:Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborativeworkspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment,full-time. With consistent communication and digital collaboration tools, athenahealthenablesemployees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers
We provide network-enabled services, mobile apps, and data-driven insights to hospitals and medical organizations.
Industry
IT Services and IT Consulting
Company size
5,001-10,000 employees
Founded
1997
Headquarters
Boston, Massachusetts
LinkedIn followers
367,668
Total funding
$40M
athenahealth strives to cure complexity and simplify the practice of healthcare. Our innovative technology includes electronic health records, revenue cycle management, and patient engagement solutions that help healthcare providers, administrators, and practices eliminate friction for patients while getting paid efficiently. athenahealth partners with practices with purpose-built software backed by expertise to produce the insights needed to drive better clinical and financial outcomes. We’re inspired by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our vibrant and talented employees spark the innovation and passion needed to accomplish our goals. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where we each feel comfortable bringing their best selves to work.
Our dedication to creating an exceptional workplace has been recognized with several prestigious awards. We've been honored as a 2024 Top Workplaces USA, named a Forbes 2024 America's Best Mid-Size employers, and celebrated as one of 2023 Glassdoor Best Large Companies to Work For. Additionally, we've been acknowledged as a 2023 Top Workplace in Austin, one of the 2023 Best Places to Work in Maine and a 2023 Top Workplace in MA by the Boston Globe. These accolades are a testament to our vibrant and diverse team that fuels innovation at athenahealth.
Offices: 80 Guest St, Boston, Massachusetts 02135, US · 3 Hatley Rd, Belfast, Maine 04915, US · 675 Ponce de Leon Ave NE, Suite 9000, Atlanta, GA 30308, US · Austin, Texas 78701 , US · MGR Main Road, Chennai, Tamil Nadu 600113, IN
Revenue Cycle ManagementPatient EngagementMedical BillingCare CoordinationPopulation Health ManagementPoint-of-care mobile appsElectronic Health Records (EHR)health information technologyAI-native platformand Value-based care
How many Administrative jobs are open in Chennai, India right now?
There are currently 863 open administrative positions in Chennai, India listed on Clera. New openings are added daily as companies post roles.
Which companies are hiring for Administrative roles in Chennai, India?
Companies currently hiring include Accenture, A.P. Moller - Maersk, Guidehouse, Marriott International Hotels, Inc., Digitide, among others. Browse the listings above to see every active employer.
Are there remote or hybrid Administrative jobs in Chennai, India?
Yes — 97 of the 863 open administrative positions offer remote or hybrid work (15 remote, 82 hybrid).
How do I apply for Administrative jobs in Chennai, India?
Each listing links directly to the employer's application page. Apply early — fresh listings get the most recruiter attention in the first two weeks.