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Job Title: Facilities Operations Floater The Facilities Operations Floater is a cross-trained member of the Workplace Services team responsible for providing operational support across Mail Services, Reception, Guest Rel…
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<p>WIR VERBINDEN DIE PHYSISCHE UND DIE DIGITALE WELT</p> <p>SPS ist ein führender Outsourcing-Anbieter für Business Process Services, innovativer Dienstleistungen im intelligenten Datenmanagement sowie für die hybride Ar…
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New York, New York, United States · On-site
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Pittsburgh, Pennsylvania, United States · On-site
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New York, New York, United States · On-site
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Mountain View, California, United States · On-site
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New York, New York, United States · On-site
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Houston, Texas, United States · On-site
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Seattle, Washington, United States · On-site
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Santa Ana, California, United States · On-site
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Pittsburgh, Pennsylvania, United States · On-site
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Washington, District of Columbia, United States · On-site
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Workplace Experience Supervisor 📍 NW Washington, DC 20005 On site The Workplace Experience Supervisor is the visible leader of the front‐of‐house experience, setting the tone for how clients, guests, and employees feel …
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New York, New York, United States · Hybrid
$100k–$115k/yr
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New York, New York, United States · On-site
$25/hr–$27/hr
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Nashville, Tennessee, United States · On-site
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Skills: Mail Management, Hospitality, Logistics, MS Office, Customer Service
West Chester, Ohio, United States · On-site
Reports To: Client Services Supervisor, Client Services Manager, or equivalent leadership Schedule: Monday–Friday | 7:30 AM – 4:30 PM Keep Workplace Operations Running Smoothly If you're organized, dependable, and enjoy …
Skills: Mail Distribution, Shipping and Receiving, Document Services, Customer Service, Organization
Germany · Hybrid
<p>WIR VERBINDEN DIE PHYSISCHE UND DIE DIGITALE WELT</p> <p>SPS ist ein führender Outsourcing-Anbieter für Business Process Services, innovativer Dienstleistungen im intelligenten Datenmanagement sowie für die hybride Ar…
Skills: Automotive Technology, Communication Skills, Problem Solving, Teamwork, Quality Awareness
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Provide cross-functional operational support across mail services, reception, guest relations, and workplace operations. Ensure seamless daily facility functions by managing deliveries, greeting visitors, and coordinating event setups.
Requires 2-5 years of experience in corporate facilities, hospitality, or workplace services. Candidates must possess strong interpersonal skills and the physical ability to lift up to 25 pounds and walk for extended periods.
The Facilities Operations Floater is a cross-trained member of the Workplace Services team responsible for providing operational support across Mail Services, Reception, Guest Relations, Conference Services, and Workplace Operations.
This position ensures seamless daily operations by providing coverage for scheduled absences, peak business periods, special events, and departmental projects while delivering exceptional customer service to employees, clients, and visitors.
The ideal candidate is highly organized, adaptable, customer-focused, and capable of working independently in a fast paced corporate environment.
Key Responsibilities
Mailroom Operations
• Process and manage all accountable (signature-required) packages received from USPS, FedEx, UPS, DHL, couriers, and messenger services.
• Receive, sign for, sort, scan, and distribute incoming mail and packages throughout the day.
• Deliver and collect mail and packages on assigned floors according to established schedules.
• Prepare outgoing domestic and international shipments, ensuring proper packaging and labeling.
• Investigate and resolve missing or delayed packages.
• Maintain knowledge of employee seating locations and departmental moves to ensure accurate deliveries.
• Operate mailroom equipment and shipping systems.
• Maintain organized mailroom work areas and replenish mailroom supplies.
• Escort couriers, delivery personnel, and vendors as needed.
• Assist with special mailroom projects and departmental requests.
Reception & Guest Services
• Professionally welcome, greet, and assist all employees, clients, vendors, and visitors upon arrival.
• Manage the reception desk while providing a positive first impression of the organization.
• Register visitors, issue visitor badges, and notify hosts of guest arrivals.
• Answer and direct incoming telephone calls in a courteous and professional manner.
• Maintain visitor logs and ensure compliance with security and building access procedures.
• Provide general information and directions to visitors and employees.
• Coordinate with Security, Facilities, and other departments to ensure a seamless guest experience.
• Monitor reception and lobby areas to maintain a clean, organized, and welcoming appearance.
Maintenance & Event Support
• Assist with conference room setup, breakdown, and room resets.
• Coordinate with the Facilities Maintenance Team to ensure meeting rooms and event spaces are properly arranged for meetings, town halls, client presentations, and special events.
• Assist with furniture setup, room configurations, signage placement, and event logistics.
• Support catering deliveries, setup, replenishment, and cleanup.
• Ensure meeting rooms are fully stocked with required supplies before meetings.
• Respond promptly to meeting support requests throughout the day.
Re-Set
• Maintain clean, organized, and fully stocked pantry areas.
• Restock coffee stations, beverages, snacks, and pantry supplies.
• Replenish copy room paper and office supplies.
• Receive and distribute workplace supplies to assigned floors.
• Collect lost and found items from designated areas.
• Report maintenance issues, safety concerns, or supply shortages promptly.
• Support workplace appearance initiatives to maintain Class A office standards.
General Facilities Support
• Cross-train in all Workplace Services functions to provide operational coverage.
• Assist with office moves, departmental projects, and special assignments.
• Support emergency response activities when required.
• Maintain accurate records and complete assigned administrative tasks.
• Safely lift and transport materials weighing up to 25 pounds.
• Perform additional duties as assigned.
Qualifications
• 2–5 years of experience in corporate facilities, hospitality, reception, conference services, mailroom operations, or workplace services.
• Exceptional customer service and interpersonal skills.
• Professional appearance and communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Comfortable interacting with executives, employees, vendors, and clients.
• Working knowledge of Microsoft Office and workplace technology.
• Ability to work independently and as part of a collaborative team.
• Flexibility to work overtime or adjust schedules to support business needs.
Physical Requirements
• Ability to stand and walk for extended periods throughout the workday.
• Ability to lift, carry, push, or pull up to 25 pounds.
• Ability to bend, reach, climb stairs, and perform routine physical workplace tasks.
• Ability to work throughout multiple floors of the facility.
Other Duties:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.
Use of Artificial Intelligence (AI):
No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
About SPS
SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation.
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
The Power of Possibility
Business models are being redefined. By new technologies, economical shifts and changing expectations for smarter ways of working. That’s where SPS comes in. Headquartered in Switzerland and active in 20+ countries, we help leading enterprises in banking, insurance, and healthcare transform how they work. From technology-driven process outsourcing to smarter workplace solutions. With more than 8,000 employees worldwide, we approach every challenge as an opportunity, bringing passion and innovation to everything we do. Discover how we create impact and turn possibility into reality: www.spsglobal.com.
Offices: Pfingstweidstrasse 60 B, Zürich, 8080, CH · 10 E 40th St, 9th Floor, New York, New York 10016, US · 5 Kew Road, Parkshot House, Richmond, England TW92PR, GB · Am Börstig 5, Bamberg, Bavaria 96052, DE · 60-62 Rue de Wattignies, Paris, Ile-de-France 75012, FR
The Power of Possibility
Business models are being redefined. By new technologies, economical shifts and changing expectations for smarter ways of working. That’s where SPS comes in. Headquartered in Switzerland and active in 20+ countries, we help leading enterprises in banking, insurance, and healthcare transform how they work. From technology-driven process outsourcing to smarter workplace solutions. With more than 8,000 employees worldwide, we approach every challenge as an opportunity, bringing passion and innovation to everything we do. Discover how we create impact and turn possibility into reality: www.spsglobal.com.
Offices: Pfingstweidstrasse 60 B, Zürich, 8080, CH · 10 E 40th St, 9th Floor, New York, New York 10016, US · 5 Kew Road, Parkshot House, Richmond, England TW92PR, GB · Am Börstig 5, Bamberg, Bavaria 96052, DE · 60-62 Rue de Wattignies, Paris, Ile-de-France 75012, FR
