New York, New York, United States · On-site
Job Title: Field Support Specialist Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. Job Overview: The Field Supp…
Skills: Customer service, Shipping and receiving, Print and binding, Facilities management, Concierge services
Seattle, Washington, United States · On-site
Job Title: Client Services Lead Reports To: The Client Services Lead will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Lead provides excep…
Skills: Customer Service, Mail Processing, Shipping and Receiving, Office Administration, Inventory Management
Irvine, California, United States · On-site
$26/hr–$28/hr
Workplace Experience Ambassador Job Overview: The Workplace Experience Ambassador at SPS Global specializes in enhancing the event experience for clients and visitors by providing dedicated support during onsite events. …
Skills: Event coordination, Hospitality management, Customer service, Logistics management, Risk management
Austin, Texas, United States · On-site
$26/hr–$31/hr
Client Service Supervisor 📍 Austin, Texas On-site The Customer Service Supervisor (CSS) position is to sit on-site with our client and oversee multiple sites or projects. The position is responsible for daily service de…
Skills: Customer service, Employee management, Operations management, Relationship building, Team leadership
Santa Barbara, California, United States · On-site
$19/hr–$21/hr
Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate…
Skills: Customer service, Mail processing, Shipping and receiving, Office supply management, Communication skills
Denver, Colorado, United States · On-site
$18/hr–$19/hr
Job Title: Mailroom Associate Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Mailroom Associate provides exceptional…
Skills: Customer service, Mail processing, Shipping and receiving, Chain of custody software, Postage meter operation
Santa Ana, California, United States · On-site
Monday through Friday: 8:30 am to 5:00 pm This is NOT Part Time (OT offered) Weekends ONLY As a Document Warehouse Clerk, you can expect to work in a detail deadline oriented environment. Your will be hands on reviewing …
Skills: Document auditing, Data entry, Filing, Warehouse operations, Attention to detail
Santa Clara, California, United States · On-site
Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Mailroom Associate Job Summary The Mailroom…
Skills: Mailroom operations, Shipping and receiving, Customer service, Communication skills, Microsoft Office
Toronto, Ontario, Canada · On-site
$20/hr–$23/hr
The Receptionist continuously offers the highest level of service to all corporate employees and their visitors. The Corporate Receptionist provides exceptional service by greeting and assisting all visitors and answerin…
Skills: Customer service, Reception duties, Communication skills, Organizational skills, Time management
Santa Ana, California, United States · On-site
$18/hr–$19/hr
Working inside DB mailroom Perform various Mail Center activities (sorting, metering, and delivery. Inbound and Outbound delivery Lift up to 55lbs (boxes, paper, and or files. Maintain the highest level of customer care …
Skills: Mail sorting, Metering, Delivery, Customer care, Operating mail equipment
San Francisco, California, United States · On-site
$28/hr–$30/hr
Job Title: Workplace Experience Ambassador Reports To: Workplace Experience Ambassador will report to the Workplace Experience Manager or equivalent leadership. Job Overview: The Workplace Experience Ambassador at SPS Gl…
Skills: Event planning, Hospitality management, Client engagement, Logistics management, Risk management
East Meadow, New York, United States · On-site
$18/hr–$18/hr
We are seeking a reliable and detail-oriented Client Service Associate to join our team. The ideal candidate will be responsible for mailroom tasks, print production, restocking and maintaining inventory for office and p…
Skills: Mailroom Operations, Print Production, Inventory Management, Office Support, Supply Restocking
Los Angeles, California, United States · On-site
Job Title: Field Support Specialist (On Call) Reports To: Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership. The Field Support Specialist (On Call) provides exceptional office…
Skills: Customer service, Communication skills, MS Office Suite, Organizational skills, Shipping and receiving
Renton, Washington, United States · On-site
Job Title: Client Services Associate Reports To: Client Services Leadership About the Role As a Client Services Associate, you aren’t just "handling mail"—you are the engine that keeps our workplace humming. You are a ho…
Skills: Customer service, Logistics, Mail management, Office support, Reception
Washington, District of Columbia, United States · On-site
$20/hr–$22/hr
JOB OVERVIEW The Office Services Associate will focus on Print & Production Services. This individual will provide exceptional client-facing support within a prestigious law firm environment. This role is responsible for…
Skills: Print production, Document finishing, Copying, Scanning, Mailroom operations
Lone Tree, Colorado, United States · On-site
$18/hr–$19/hr
Job Title: Client Services Associate Reports To: The Client Services Associate will report to the Client Services Manager, or equivalent leadership. Job Overview: The Client Services Associate provides exceptional office…
Skills: Customer Service, Shipping and Receiving, Mailroom Operations, Package Tracking, Microsoft Office
New York, New York, United States · On-site
$20/hr–$21/hr
JOB DESCRIPTION Receptionist/Hello Host (Site Level; Non-Supervisory; Hourly) “Do what you do so well that they will want to see it again and bring their friends” (Walt Disney). What do you feel when you read this senten…
Skills: Customer Service, Reception Management, Hospitality, Verbal Communication, Microsoft Word
New York, New York, United States · On-site
$29/hr–$32/hr
JOB DESCRIPTION Workplace Experience Coordinator (Site Level; Non-Supervisory; Hourly) The ideal candidate will join SPS in creating an exceptional workplace experience and become part of a cutting-edge environment provi…
Skills: Event Planning, Project Management, Customer Service, Budgeting, Marketing
Washington, District of Columbia, United States · On-site
$19/hr–$20/hr
“Do what you do so well that they will want to see it again and bring their friends” (Walt Disney). What do you feel when you read this sentence? Inspired? Hopeful? Eager to make a difference? We hope so, because here’s …
Skills: Customer Service, Interpersonal Skills, Event Planning, Relationship Building, Microsoft Word
Washington, District of Columbia, United States · On-site
$22/hr–$23/hr
“Do what you do so well that they will want to see it again and bring their friends” (Walt Disney). What do you feel when you read this sentence? Inspired? Hopeful? Eager to make a difference? We hope so, because here’s …
Skills: Customer Service, Reception Management, Hospitality, Verbal Communication, Telephone Skills
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The Field Support Specialist provides backfill coverage across multiple regional sites, delivering operational services including mail, reprographics, facilities, and concierge support. This role ensures continuous business operations and high-quality customer service in accordance with service level agreements.
Candidates must have a High School Diploma or equivalent and at least 6 months of prior work experience. The role requires strong communication skills, proficiency in MS Office, and the ability to lift up to 50 lbs with assistance.
Job Title: Field Support Specialist
Reports To: The Field Support Specialist will report to the Client Services Supervisor, Client Services Manager, Human Resources, or equivalent leadership.
Job Overview:
The Field Support Specialist will be assigned to provide backfill coverage within their assigned region, filling in for staff that will be on scheduled and unscheduled time off. This position requires flexibility as there will be multiple locations the FSS could be assigned to. This assignment could also be same day assignments based on unscheduled call outs needing immediate support. This position is recognized as a critical role for customer satisfaction, continuity of business, and meeting our service level agreements. The goal for this role is to ensure customers are supported with continuous coverage in conformance of our service level agreements.
The FSS Representative provides exceptional overall office services experience, delivering operational functions in the following service lines: shipping & receiving, print & binding, facilities, hospitality, concierge, reception, data entry, document scanning, inventory/supplies management, and other processes which may be tailored to specific sites within the scope of our core business lines and service level agreements. Training will be facilitated at SPS sites within that region to establish FSS familiarity with the other SPS sites.
Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous and efficient service.
Duties and Responsibilities:
Physical Demands:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation:
The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors.
Vacancy Status:
This posting is for an existing vacancy.
WHAT WE OFFER
About SPS
SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.
At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.
SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.
To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process
SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.
To view our privacy policy, click on the link below: Data Privacy Statement
Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.
The Power of Possibility
Business models are being redefined. By new technologies, economical shifts and changing expectations for smarter ways of working. That’s where SPS comes in. Headquartered in Switzerland and active in 20+ countries, we help leading enterprises in banking, insurance, and healthcare transform how they work. From technology-driven process outsourcing to smarter workplace solutions. With more than 8,000 employees worldwide, we approach every challenge as an opportunity, bringing passion and innovation to everything we do. Discover how we create impact and turn possibility into reality: www.spsglobal.com.
Offices: Pfingstweidstrasse 60 B, Zürich, 8080, CH · 10 E 40th St, 9th Floor, New York, New York 10016, US · 5 Kew Road, Parkshot House, Richmond, England TW92PR, GB · Am Börstig 5, Bamberg, Bavaria 96052, DE · 60-62 Rue de Wattignies, Paris, Ile-de-France 75012, FR
The Power of Possibility
Business models are being redefined. By new technologies, economical shifts and changing expectations for smarter ways of working. That’s where SPS comes in. Headquartered in Switzerland and active in 20+ countries, we help leading enterprises in banking, insurance, and healthcare transform how they work. From technology-driven process outsourcing to smarter workplace solutions. With more than 8,000 employees worldwide, we approach every challenge as an opportunity, bringing passion and innovation to everything we do. Discover how we create impact and turn possibility into reality: www.spsglobal.com.
Offices: Pfingstweidstrasse 60 B, Zürich, 8080, CH · 10 E 40th St, 9th Floor, New York, New York 10016, US · 5 Kew Road, Parkshot House, Richmond, England TW92PR, GB · Am Börstig 5, Bamberg, Bavaria 96052, DE · 60-62 Rue de Wattignies, Paris, Ile-de-France 75012, FR
