Hastings, England, United Kingdom · On-site
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrenc…
Skills: Merchant Retention, Account Management, Customer Service, Sales Administration, Interpersonal Communication
Paris, Ile-de-France, France · Hybrid
$52k–$56k/yr
Toporder est une plateforme qui accompagne les commerçants dans leur digitalisation: gestion des commandes, expérience client et pilotage de leur activité, de manière simple et efficace. Fin 2024, on a rejoint myPOS, lea…
Skills: Business Development, Sales Strategy, Prospecting, Customer Acquisition, Client Relationship Management
Paris, Ile-de-France, France · Hybrid
$68k–$72k/yr
Toporder est une plateforme qui accompagne les commerçants dans leur digitalisation: gestion des commandes, expérience client et pilotage de leur activité, de manière simple et efficace. Fin 2024, on a rejoint myPOS, lea…
Skills: Team Leadership, B2B Sales, Business Development, Recruitment, Performance Management
Aix-en-Provence, Provence-Alpes-Côte d'Azur, France · Hybrid
Chez myPOS, notre mission est simple : accompagner les entreprises au quotidien et les aider à se développer grâce à des solutions de paiement innovantes. Nous rendons les paiements rapides, intuitifs et intelligents. my…
Skills: Field Sales, B2B Sales, Prospecting, Negotiation, CRM Tools
Sofia, Sofia-City, Bulgaria · Remote OK
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions — myPOS is a partner in growth. From free multicurre…
Skills: German Fluency, English Proficiency, Customer Support, Technical Communication, Conflict Resolution
Écully, Auvergne-Rhône-Alpes, France · Hybrid
$28k–$30k/yr
Toporder est une plateforme qui accompagne les commerçants dans leur digitalisation — gestion des commandes, expérience client et pilotage de leur activité, de manière simple et efficace. Fin 2024, on a rejoint myPOS, le…
Skills: Sales Administration, Customer Relationship Management, Quote Analysis, Hardware Configuration, Scheduling
Paris, Ile-de-France, France · Hybrid
Chez myPOS, notre mission est simple : accompagner les entreprises au quotidien et les aider à se développer grâce à des solutions de paiement innovantes. Nous rendons les paiements rapides, intuitifs et intelligents. my…
Skills: Field Prospecting, B2B Sales, Negotiation, CRM Tools, Microsoft Office
Écully, Auvergne-Rhône-Alpes, France · Hybrid
$33k–$38k/yr
Toporder est une plateforme qui accompagne les commerçants dans leur digitalisation — gestion des commandes, expérience client et pilotage de leur activité, de manière simple et efficace. Fin 2024, on a rejoint myPOS, le…
Skills: Technical Support, Customer Service, Technical Diagnosis, IT Installation, Problem Solving
Écully, Auvergne-Rhône-Alpes, France · Hybrid
$27k–$30k/yr
Toporder est une plateforme qui accompagne les commerçants dans leur digitalisation — gestion des commandes, expérience client et pilotage de leur activité, de manière simple et efficace. Fin 2024, on a rejoint myPOS, le…
Skills: Office Management, Facilities Management, Payroll Support, Onboarding/Offboarding, Budget Management
Écully, Auvergne-Rhône-Alpes, France · Hybrid
$30k–$35k/yr
Toporder est une plateforme qui accompagne les commerçants dans leur digitalisation : gestion des commandes, expérience client, pilotage d'activité — simple et efficace. Fin 2024, nous avons rejoint myPOS, leader europée…
Skills: Office management, Facilities management, Human resources administration, Payroll processing, Onboarding
Écully, Auvergne-Rhône-Alpes, France · Hybrid
$27k–$30k/yr
Toporder est une plateforme qui accompagne les commerçants dans leur digitalisation — gestion des commandes, expérience client et pilotage de leur activité, de manière simple et efficace. Fin 2024, on a rejoint myPOS, le…
Skills: Office Management, Facilities Management, Payroll Support, Onboarding and Offboarding, Budget Management
Sofia, Sofia-City, Bulgaria · Hybrid
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurre…
Skills: B2B Field Sales, Lead Generation, Client Relationship Management, Product Demonstrations, Sales Negotiation
Hastings, England, United Kingdom · On-site
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurre…
Skills: Sales Leadership, SDR Management, Outbound Prospecting, Lead Qualification, Pipeline Management
Sofia, Sofia-City, Bulgaria · Hybrid
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurre…
Skills: Compensation Management, Benefits Administration, Radford Benchmarking, EU Pay Transparency Directive, MIP Administration
Sofia, Sofia-City, Bulgaria · Hybrid
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurre…
Skills: Compensation Management, Benefits Administration, Salary Benchmarking, Radford Job Architecture, EU Pay Transparency Directive
Bulgaria · Hybrid
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions — myPOS is a partner in growth. From free multicurre…
Skills: German Fluency, English Fluency, Customer Support, Technical Communication, Financial Concept Explanation
Hastings, England, United Kingdom · On-site
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrenc…
Skills: Cold Calling, Lead Qualification, Sales Closing, CRM Management, Upselling
Sofia, Sofia-City, Bulgaria · Hybrid
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurre…
Skills: Project Management, Stakeholder Management, Process Improvement, Operational Excellence, Automation
Sofia, Sofia-City, Bulgaria · Hybrid
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions - myPOS is a partner in growth. From free multicurre…
Skills: Product Management, User Engagement Strategy, AI Product Development, Mobile App Strategy, Web Platform Strategy
Écully, Auvergne-Rhône-Alpes, France · Hybrid
$30k–$31k/yr
Toporder est une plateforme qui accompagne les commerçants dans leur digitalisation — gestion des commandes, expérience client et pilotage de leur activité, de manière simple et efficace. Fin 2024, on a rejoint myPOS, le…
Skills: Bilingual French/Italian, Sales Administration, Customer Relationship Management, Quote Analysis, Hardware Configuration
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The role involves managing merchant retention activities across a diverse customer portfolio. The advisor will take ownership of customer cases from initial contact through to final resolution while adhering to service level agreements.
Candidates should possess strong communication skills, a positive attitude, and a high attention to detail. A strong business sense and the ability to prioritize tasks effectively are essential for driving results.
At myPOS, we’re all about helping businesses grow and get paid. We make payments simple, smart, and accessible for everyone, but we’re more than just payment solutions—myPOS is a partner in growth. From free multicurrency accounts to powerful e-commerce tools, we’re here to support business owners of all sizes and everyone out there who dreams of starting their own business.
As we are expanding our team, we’re looking for an Account Manager and Retentions Advisor to help us make a real difference in the Fintech industry. Ready to join us and shape the future of payments? Let’s make it happen!
About the role:
As Account Manager and Retentions Advisor you will be responsible for managing merchant retention activity across a varied portfolio of customers. You will take ownership of cases from initial contact through to final resolution.
What you’ll do:
Provide fast and accurate answers to existing customers
Adhering to service level agreements (SLA’s)
General sales administration duties
A consistent approach and high attention to detail
Positive outlook and a ‘can do’ attitude
·Excellent interpersonal and communication skills
Strong business sense and market knowledge
Using initiative and taking ownership to drive through results
An ability to multi-task and prioritise effectively
A personal style that demonstrates authority, commitment and consistency, and inspires trust and confidence
Vibrant international team operating in hi-tech environment
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning
Annual individual training and development budget
Refer a friend bonus as we know that working with friends is fun
Teambuilding, social activities and networks on a multi-national level
What we offer:
Generous Commission Structure
Health and Wellbeing Programme
21 days holiday
Your birthday off (paid)
Company events
Company pension
Free eye test from Specsavers
Access to PERKBOX
Dress down Friday
Since 2014 we’ve been all about making payments easier and more accessible for businesses of all shapes and sizes. Whether you’re at the counter, selling online, or on the move, we’ve got businesses covered with smart, accessible and affordable solutions that keep things easy.
Our mission? It’s simple. Help businesses get paid by taking advantage of modern tech and innovative ideas, so payment challenges are a thing of the past.
Take it easy about meeting every requirement—this job description is just that, a job description! Even if you don’t tick every box, want you to apply anyway! This is your chance to grow, learn, and build your career with us. We value potential over perfection, and we are all about mutual growth!
myPOS is committed to providing equal employment opportunities. All qualified candidates will be considered for employment without discrimination based on age, ancestry, colour, marital status, national origin, physical or mental disability, medical condition, veteran status, race, religion, sex, sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations, and ordinances.
Your application will be confidentially reviewed in line with the General Data Protection Regulation (GDPR). Personal information will be used solely for the job application and will be stored for a period needed by the application process. Only short-listed candidates will be contacted. Good luck!
Dive into a new world of payments with myPOS to find out how the latest payment technologies will grow your business. myPOS is the first and only fintech in Europe to offer merchants instant settlement of funds at no additional cost. This means that businesses that accept payments via myPOS terminals can use the money instantly. myPOS customers get not only a free e-money merchant account, but also a free Business Visa card that’s connected to their account – thus having a practical way to access their funds. Merchants also get a wide range of classic and Android-based POS terminals and various tools for accepting online and mobile payments, so, all in all, myPOS provides a truly comprehensive solution under one roof. For its innovations in the payments industry, myPOS has won many prestigious awards such as the B2B Innovation Award by Fintech Breakthrough in 2021, Best SME Omnichannel Payments Platform by the UK Enterprise Awards in 2020 and Best POS Innovation Award by the MPE Europe in for 2019. Local business owners can personally try the numerous advantages of the myPOS platform and payment solutions at ten sales locations in London, Amsterdam, Milan, Antwerp, Paris, Sofia, Varna, Bucharest, Vienna and Lisbon or visit myPOS online at www.mypos.com.
Offices: Summit House, London, England WC1R 4HQ, GB · Joan Muyskenweg, 30, Amsterdam-Duivendrecht, North Holland 1114 AN, NL · Blvd James Bourchier 76А, Lozenets, Sofia, Sofia 1407, BG · Corso Europa, 11, Milano, Ml 20122, IT · Varna 9000, Mladost district, Business Park Varna, B6, Varna, BG
Dive into a new world of payments with myPOS to find out how the latest payment technologies will grow your business. myPOS is the first and only fintech in Europe to offer merchants instant settlement of funds at no additional cost. This means that businesses that accept payments via myPOS terminals can use the money instantly. myPOS customers get not only a free e-money merchant account, but also a free Business Visa card that’s connected to their account – thus having a practical way to access their funds. Merchants also get a wide range of classic and Android-based POS terminals and various tools for accepting online and mobile payments, so, all in all, myPOS provides a truly comprehensive solution under one roof. For its innovations in the payments industry, myPOS has won many prestigious awards such as the B2B Innovation Award by Fintech Breakthrough in 2021, Best SME Omnichannel Payments Platform by the UK Enterprise Awards in 2020 and Best POS Innovation Award by the MPE Europe in for 2019. Local business owners can personally try the numerous advantages of the myPOS platform and payment solutions at ten sales locations in London, Amsterdam, Milan, Antwerp, Paris, Sofia, Varna, Bucharest, Vienna and Lisbon or visit myPOS online at www.mypos.com.
Offices: Summit House, London, England WC1R 4HQ, GB · Joan Muyskenweg, 30, Amsterdam-Duivendrecht, North Holland 1114 AN, NL · Blvd James Bourchier 76А, Lozenets, Sofia, Sofia 1407, BG · Corso Europa, 11, Milano, Ml 20122, IT · Varna 9000, Mladost district, Business Park Varna, B6, Varna, BG
