Greenville, South Carolina, United States · On-site
Mid level
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations …
Skills: Retail Tire Store Management, Automotive Service Sales, Dealer Relationship Management, Repair Order Analysis, Search Engine Optimization
Description de l'entreprise Avec 4 700 collaborateurs à travers le monde, dont 400 en France, MSX International s’impose comme un acteur majeur des services externalisés pour l’industrie automobile. Depuis plus de 25 ans…
Company Description MSX International ondersteunt toonaangevende automerken wereldwijd en helpt bij het verbeteren van reparatieprestaties, klanttevredenheid en aftersalesactiviteiten in meer dan 80 landen. Job Descripti…
Skills: Business Analysis, Incentive Management, Data Analysis, Reporting, Excel
Technical Training & Vehicle Documentation Designer
Turin, Piedmont, Italy · On-site
$43k–$48k/yr
Mid level
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Technical documentation, Automotive technology, Training material development, Diagnostic procedures, Engineering collaboration
Company Description MSX International is a leading global provider of outsourced business solutions for the automotive industry. For over 25 years, we have helped manufacturers, dealer networks, and mobility providers im…
Beschrijving van het bedrijf MSX International is de drijvende kracht achter de mobiliteit van morgen. We zijn actief in meer dan 80 landen en ondersteunen de auto-industrie met slimme, digitale en duurzame oplossingen. …
Skills: Sales, Lead qualification, Customer relationship management, Communication, Pipeline management
Company Description MSX International ondersteunt toonaangevende automerken wereldwijd en helpt bij het verbeteren van reparatieprestaties, klanttevredenheid en aftersalesactiviteiten in meer dan 80 landen. Job Descripti…
Skills: Business analysis, Incentive management, Data analysis, Reporting, Excel
Automotive Diagnostic Technician - with German and English
Essen, North Rhine-Westphalia, Germany · Hybrid
$45k–$50k/yr
Mid level
Company Description Do you speak German on a (near) native level and have a good knowledge of English? Are you a seasoned vehicle technician looking to move beyond the workshop? This is your chance to work more closely w…
Skills: Automotive diagnostics, Technical support, German language, English language, Automotive electronics
Descrição da empresa Com aproximadamente 5.000 colaboradores e presente em mais de 80 países em todo o mundo, nossos times proporcionam liderança e expertise na indústria automotiva e suas redes de concessionários proven…
Descrição da empresa Sobre a MSX Com aproximadamente 5.000 colaboradores e presente em mais de 80 países em todo o mundo, nossos times proporcionam liderança e expertise na indústria automotiva e suas redes de concession…
Skills: Operational auditing, Automotive sales, CRM, Lead management, Customer service
IT Business Partner (Automotive / Aftersales) - Temporary 6 - 12 months
Madrid, Community of Madrid, Spain · On-site
$33k–$35k/yr
Senior
Company Description MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined w…
Company Description MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined w…
Maluti-a-Phofung Local Municipality, Free State, South Africa · On-site
$18k–$20k/mo
Mid level
Company Description We are looking for an experienced Warranty Specialist in Harrismith/Bethlehem, Free State to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-di…
Skills: Warranty administration, Automotive industry knowledge, Claim submission, Data entry, Repair order monitoring
German-speaking Automotive Technical Support Specialist
Budapest, Central Hungary, Hungary · Hybrid
Mid level
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Automotive diagnostics, Technical support, Electric vehicle systems, Case management, Troubleshooting
Company Description At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dea…
Company Description MSX International ist seit mehr als 30 Jahren zuverlässiger Partner für führende Fahrzeugherstellende, deren Händlernetz und Mobilitätsdienstleistende weltweit. Unser unerschütterliches Engagement gil…
Skills: Technical support, Vehicle diagnostics, System diagnostics, High-voltage systems, Electric vehicle technology
Beschrijving van het bedrijf MSX International ondersteunt toonaangevende automerken wereldwijd en helpt bij het verbeteren van reparatieprestaties, klanttevredenheid en aftersalesactiviteiten in meer dan 80 landen. Func…
Skills: Project management, Data analysis, Microsoft Excel, Stakeholder management, Communication
IT Business Partner (Automotive / Aftersales) - Temporary 6 - 12 months
Madrid, Community of Madrid, Spain · On-site
$33k–$35k/yr
Mid level
Company Description MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined w…
Company Description MSX International supports leading automotive brands worldwide, helping improve repair performance, customer satisfaction, and aftersales operations across 80+ countries. Job Description The Key Accou…
Company Description Die MSX International Group ist der weltweit führende Anbieter von ausgelagerten Business‑Lösungen für die Automobilindustrie und in über 80 Ländern aktiv. Mit umfassender Branchenexpertise, moderner …
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Full-time
high school, bachelor degree
Posted 7d ago
~40 hrs/week
Responsibilities
The Operations Specialist acts as a liaison to manage and support automotive dealer performance, including Quick Lane launches and operational improvements. Responsibilities include conducting on-site training, analyzing repair orders, managing tire sales processes, and monitoring key performance indicators.
Requirements
Candidates should have aftermarket experience, preferably in retail tire store management, and proficiency with Microsoft Office applications. A high school diploma or GED is required, while a bachelor's degree is preferred.
Full job description
Company Description
For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
Job Description
MSX International is seeking an Operations Specialist who will be responsible for the professional delivery, installation and sustainment of MSX International Express Service prescribed solutions. The Operations Specialist is the lead liaison with FCSD Zone Manager.
What Your Day-to- Day Responsibilities Include
Specialist will be responsible for developing and maintaining a direct relationship with specifically assigned dealers, attend regional FCSD Organization meetings quarterly, support launch and performance manager in planning meetings and Quick Lane launches, along with implementing plans to achieve regional objectives
Attend Annual Business Plan Meetings
Create and Work Quick Lane Action Plans
Conduct Repair Order Analysis as needed
Develop Quarterly Marketing Plan and Monitor Adherence
Ensure Scheduling of Quarterly Quick Lane Sales Events
Ensure current Quick Lane POS is updated and displayed
Work with Quick Lane Manager to conduct periodic Competitive Ad and Price Surveys
Review and approve Co-op claims
Work with Quick Lane on Search Engine Optimization and Landing Page Claiming
Monitor and motivate Quick Lane Contest and Incentive performance
Manage tire sales processes at each Quick Lane
Create and maintain Tire Screen
Assist with TIM Tool set-up and monitor
Conduct periodic inventory review and arrange for inventory swap as needed
Establish Good/Better/Best Lineup
Ensure adequate Tire Displays and current pricing (Indoor/Outdoor)
Conduct on-site training as needed
Ensure Quick Lane team completion of all required STARS courses
VCU Training (including inspection skills)
RIM and ¼ Time
Telephone Sales Skills
Customer Handling
Tire Sales Skills
Brake Sales Skills
Credit Card Solicitation Skills
Conduct operational review on every visit
Action Plan review
KPI and Sales Performance review
Op code usage and submission
Work Flow Processes
Service Times
VCU and Sales Skills
Provide visit summaries to Dealer, District Operations Manager and FCSD Region
Complete all administrative tasks in a timely manner
Run Quick Lane as needed
Qualifications
Qualified candidates must be highly motivated, self-starters who possess excellent customer relationship, communication and facilitation skills, with a high degree of interest in working in a field environment with minimal supervision. The successful candidate must also reflect an exceptional track record and attributes that includes:
Will possess Aftermarket Experience; preferably Retail Tire Store Management experience
OEM dealer contact experience is a plus, as well as excellent verbal and written communication skills
This position requires proficiency with Microsoft Word, PowerPoint, Excel and Internet Explorer
Ability to leverage relationships to identify and sell the business case for change
Analyzing data from dealer financials and operational assessments to establish improvement action plans
High school diploma or General Equivalency Diploma (GED)
Implementation of service advisor selling systems and overall process improvement solutions at the aftermarket or retail level
Ability to understand, establish and implement effective metrics to keep dealerships focused on growth and ROI
Demonstrated proficiency with PC applications in a Windows environment
Ability to train and utilize all aspects of Automotive Tire Sales and automotive service sales
Ability to influence the sales personnel and technicians in the training processes and monitoring the results
5+ years of proven success as an automotive retail and tire manager
Bachelor Degree (preferred)
Additional Information
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Driving Transformation in the automotive retail industry
Industry
Business Consulting and Services
Company size
5,001-10,000 employees
Headquarters
Detroit, Michigan
LinkedIn followers
313,899
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :
Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.
MSX focus areas include:
Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
automotive industrysales distributionwarranry managementcustomer engagementtechnical publicationslearningtechnical informationdata and insightsaftersalesrepair optimisation
Driving Transformation in the automotive retail industry
Industry
Business Consulting and Services
Company size
5,001-10,000 employees
Headquarters
Detroit, Michigan
LinkedIn followers
313,899
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as :
Dealer Performance Improvement, Repair Optimization and Consumer Engagement.
With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility.
MSX focus areas include:
Consumer Engagement
Warranty and Repair Efficieny
Diagnostic and Repair Engancement
Parts, Accessories and Service Performance
Techninal Information
Sales Performance and Distribution
Actionable Insights
Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
automotive industrysales distributionwarranry managementcustomer engagementtechnical publicationslearningtechnical informationdata and insightsaftersalesrepair optimisation