Portland, Maine, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Automotive operations, Coaching, Mentoring, Sales techniques, Customer service
Washington, District of Columbia, United States · On-site
$75k–$90k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Automotive maintenance, Dealer consultation, Process improvement, Training delivery, Data analysis
Cleveland, Ohio, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Warranty auditing, Automotive service management, Dealer management systems, Process improvement, Data analysis
Portland, Oregon, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Warranty auditing, Automotive service operations, Dealer management systems, Data analysis, Reporting
Fountain Valley, California, United States · On-site
$28/hr–$38/hr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Quality Engineering, Automotive Systems, Technical Writing, Product Validation, PPAP
Houston, Texas, United States · On-site
$75k–$90k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Dealership management, Aftermarket management, Process improvement, Training delivery, Data analysis
Irvine, California, United States · Hybrid
$100k–$120k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Instructional Design, Elearning Development, Articulate Storyline, Articulate Rise, Adobe Captivate
Tracy, California, United States · On-site
$75k–$85k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Coaching, Consulting, Automotive industry, Connected vehicle technology, Sales performance
Troy, Michigan, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Strategic account management, P&L management, Stakeholder management, Contract negotiation, Business development
Chicago, Illinois, United States · On-site
$30/hr–$42/hr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Warranty auditing, Service fixed operations, Dealer management systems, Data analysis, Reporting
Pittsburgh, Pennsylvania, United States · On-site
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: Warranty auditing, Automotive service management, Dealer management systems, Process improvement, Data analysis
Westlake Village, California, United States · Hybrid
$85k–$110k/yr
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations …
Skills: Automotive technical evaluation, Vehicle inspection, Warranty litigation support, Data analysis, Technical reporting
Albany, New York, United States · On-site
$70k–$75k/yr
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations …
Skills: Coaching, Mentoring, Operations management, Retail management, Financial reporting
Baltimore, Maryland, United States · On-site
$60k–$68k/yr
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations …
Skills: Automotive Operations, Retail Tire Store Management, Customer Relationship Management, Repair Order Analysis, Marketing Planning
Baltimore, Maryland, United States · On-site
$60k–$68k/yr
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations …
Skills: Customer Relationship Management, Communication, Facilitation, Aftermarket Experience, Retail Tire Store Management
Baltimore, Maryland, United States · On-site
$60k–$68k/yr
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations …
Skills: Customer Relationship Management, Communication, Facilitation, Aftermarket Experience, Retail Tire Store Management
Baltimore, Maryland, United States · On-site
$60k–$68k/yr
Company Description For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations …
Skills: Customer Relationship Management, Communication, Facilitation, Aftermarket Experience, Retail Tire Store Management
Seattle, Washington, United States · On-site
$65k–$80k/yr
Company Description We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worke…
Skills: Microsoft Word, PowerPoint, Excel, Data Analysis, Relationship Management
Seattle, Washington, United States · On-site
$65k–$80k/yr
Company Description We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worke…
Skills: Automotive Service Sales, Dealer Consultation, Process Improvement, Data Analysis, Staff Training
Seattle, Washington, United States · On-site
$65k–$80k/yr
Company Description We are MSX International – a leading, global provider of technology-enabled business process outsourcing (BPO) services to automotive manufacturers. For more than 25 years, MSX International has worke…
Skills: Microsoft Word, PowerPoint, Excel, Data Analysis, Relationship Management
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The Operations Specialist will evaluate dealer fixed operations to identify inefficiencies and recommend performance improvements. They will also coach and mentor dealer staff on sales and customer service standards to ensure business objectives are met.
Candidates must have proven experience in dealer or aftermarket automotive service operations and strong coaching skills. A high school diploma or GED is required, while a bachelor's degree is preferred.
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
MSX International is seeking an Operations Specialist who will evaluate current dealer fixed operations, identify inefficiencies, and recommend areas for performance improvement. You will work closely with dealer staff to coach and mentor them on sales techniques and customer service standards to ensure the delivery of Dealer and OEM Business Plan Objectives. You will monitor dealer progress, recap actions taken, and recommend best practices to enhance customer experience. Additionally, you will track and report key performance metrics, identifying areas for improvement and celebrating successes.
Evaluate current dealer operations to identify inefficiencies, gaps, and opportunities for performance improvement.
Coach and mentor dealer staff on sales techniques and customer service standards to achieve Dealer Business Plans and Ford objectives.
Monitor dealer progress between support actions, providing ongoing feedback and support.
Accurately document actions taken and provide recommendations from on-site support visits.
Implement best practices in customer service and sales techniques to enhance the overall customer experience.
Track and report key performance metrics, identifying areas for improvement and celebrating successes.
Collaborate with dealership management to develop and implement action plans for continuous improvement.
Proven experience in dealer or aftermarket automotive service operations.
Strong coaching and mentoring skills with the ability to motivate and develop dealer staff.
Excellent analytical skills to evaluate performance metrics and identify areas for improvement.
Strong communication and interpersonal skills to build effective relationships with dealer staff and management.
Ability to travel to dealer locations for on-site support and evaluations.
Knowledge of dealer fixed operations and business objectives.
Experience implementing customer service best practices and sales techniques.
Ability to work independently and manage multiple priorities.
Ability to leverage relationships to identify and sell the business case for change.
Analyzing data from dealer financials and operational assessments to establish improvement action plans.
Demonstrated proficiency with PC applications in a Windows environment.
Ability to influence the sales personnel and technicians in the training processes and monitor the results.
Bachelor's Degree (preferred) but High school diploma or General Equivalency Diploma (GED) is required
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
