Cape Town, Western Cape, South Africa · On-site
$18k–$20k/mo
Company Description We are looking for an experienced Warranty Specialist in Claremont, Cape Town to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination…
Skills: Warranty Administration, Claims Processing, Automotive Industry Knowledge, DMS Software, Data Entry
Madrid, Community of Madrid, Spain · On-site
$34k–$37k/yr
Descripción de la empresa MSX International Group es el proveedor líder mundial de soluciones comerciales externalizadas para el sector de la automoción y opera en más de 80 países. La amplia experiencia de MSXI en el se…
Skills: Technical Training, Automotive Diagnosis, Curriculum Design, Automotive Electricity, Vehicle Management
Madrid, Community of Madrid, Spain · Hybrid
$26k–$29k/yr
Company Description MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined w…
Skills: Digital Marketing, Partner Engagement, CRM Management, Content Creation, B2B Marketing
Madrid, Community of Madrid, Spain · Hybrid
$26k–$29k/yr
Company Description MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined w…
Skills: CRM Systems, Data Management, Customer Support, Onboarding, IT Troubleshooting
Madrid, Community of Madrid, Spain · Hybrid
$26k–$29k/yr
Company Description MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined w…
Skills: Digital Marketing, Social Media Management, Content Creation, B2B Marketing, Event Management
Bhubaneswar, Odisha, India · On-site
Company Description MSX Company short Overview : For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their …
Skills: Process Excellence, Training & Coaching, Continuous Improvement, Analytical Skills, Teamwork
Lucknow, Uttar Pradesh, India · On-site
Company Description MSX Company short Overview : For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their …
Skills: Process Excellence, Training & Coaching, Continuous Improvement, Analytical Abilities, Teamwork
Kolkata, West Bengal, India · On-site
Company Description MSX Company short Overview : For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their …
Skills: Process Excellence, Training & Coaching, Continuous Improvement, Analytical Skills, Teamwork
Mumbai, Maharashtra, India · On-site
Company Description MSX Company short Overview : For over 25 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their …
Skills: Process Excellence, Training & Coaching, Continuous Improvement, Analytical Skills, Teamwork
Navi Mumbai, Maharashtra, India · On-site
Company Description Company Overview: https://www.msxi.com/en/ At MSX International, we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline…
Skills: Vehicle Diagnostics, DTC Monitoring, CAN Parameters, DMS Systems, Ticketing Tools
Chennai, Tamil Nadu, India · On-site
Company Description Company Overview: https://www.msxi.com/en/ At MSX International, we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline…
Skills: Vehicle Diagnostics, DTC Monitoring, CAN Parameters, DMS Systems, Ticketing Tools
Chennai, Tamil Nadu, India · On-site
Company Description Company Overview: https://www.msxi.com/en/ At MSX International, we’ve been partnering with le ading automotive companies for over 25 years, helping them enhance their retail strategies and streamline…
Skills: Vehicle Diagnostics, DTC Monitoring, CAN Parameters, DMS Systems, Ticketing Tools
Chennai, Tamil Nadu, India · On-site
Company Description Company Overview: https://www.msxi.com/en/ At MSX International, we’ve been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline …
Skills: Vehicle Service Management, KPI Management, Escalation Management, Stakeholder Coordination, Data Reporting
Barcelona, Catalonia, Spain · On-site
$35k–$65k/yr
Company Description MSX International has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our cli…
Skills: AI Governance, Data Governance, Risk Management, EU AI Act Compliance, GDPR
Barcelona, Catalonia, Spain · On-site
$35k–$55k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: AI Design Patterns, RAG, Fine-tuning, Agentic Workflows, Model Evaluation Frameworks
Milan, Lombardy, Italy · On-site
$35k–$65k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: AI Governance, Data Governance, Risk Management, EU AI Act Compliance, GDPR
Madrid, Community of Madrid, Spain · On-site
$35k–$65k/yr
Company Description MSX International has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our cli…
Skills: AI Governance, Data Governance, Risk Management, EU AI Act Compliance, GDPR
Madrid, Community of Madrid, Spain · On-site
$35k–$55k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: AI Design Patterns, RAG, Fine-tuning, Agentic Workflows, Model Evaluation Frameworks
Rome, Lazio, Italy · On-site
$35k–$42k/yr
Company Description MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined w…
Skills: SQL, Python, Scala, ETL/ELT, Azure
Rome, Lazio, Italy · On-site
$35k–$65k/yr
Company Description MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform…
Skills: AI Governance, Data Governance, Risk Management, EU AI Act Compliance, GDPR
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The specialist is responsible for researching, administering, and submitting warranty claims while ensuring compliance with OEM specifications. They also manage the warranty parts store and communicate program updates to aftersales staff.
Candidates need 3-5 years of experience in the automotive industry, specifically as a Service Advisor, Warranty Clerk, or in a technical role. Experience with DMS software and Ford-specific knowledge are preferred.
We are looking for an experienced Warranty Specialist in Claremont, Cape Town to join their team. As part of our commitment to fairness and equal opportunities, we follow a rigorous non-discrimination process. All applicants will be evaluated based on their qualifications, skills, and experience, regardless of age, disability, gender, race, religion, or any other protected characteristic. We encourage a diverse range of candidates to apply.
• Perform research on warranties concerns, prepare / customise warranty papers for work.
• Review all warranty claims, administer and submit for warranty approval.
• Monitor repair order completion for authorisation as per warranty requirement.
• Monitor all customer inquiries and requests on warranty issues.
• Communicate to all aftersales staff all warranty programs and bulletins in a timely manner
• Ensure compliance to all warranty specifications.
• Evaluate databases and complete all data entry for warranty claims and filings.
• Manage all warranty claim submission, resubmit claims if required and ensure appropriate action is completed.
• Prepare documents for all warranty audits as per OEM recommendation
• Manage and upkeep of a warranty parts store in line with OEM manufacturers specification
• Maintain records of customer details and warrantor references.
• Minimum 3 - 5 years’ experience in the automotive industry
• Work experience as a Service Advisor, Warranty Clerk or Technical background in the motor industry
• DMS experience (Automate,Evolve,ADP/kerridge) will be an advantage
• Ford Experience Preferred
MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy.
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
Driving Transformation in the automotive retail industry
For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology. Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success. As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficieny Diagnostic and Repair Engancement Parts, Accessories and Service Performance Techninal Information Sales Performance and Distribution Actionable Insights Learning
Offices: One Detroit Center, 500 Woodward Ave., 19th Floor, Detroit, Michigan MI 48226, US · Via Alexander Gustave Eiffel, 13-15, 00148 Roma RM, Italien, Rom, Latium 00140, IT · 85 High Street South, Kew, Victoria 3101, AU · Calle de Albasanz, 15, Edificio A, 1ª Planta, Madrid, Autonome Gemeinschaft Madrid 28037, ES · The Octagon, Middleborough, Colchester, Essex CO1 1TG, GB
