City of Westminster, England, United Kingdom · Hybrid
In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiat…
Skills: Product Management, Business Analysis, Program Management, Technology Delivery, Stakeholder Management
Madrid, Community of Madrid, Spain · Hybrid
The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By …
Skills: Transaction Monitoring, Alerts Investigation, EDD, CDD, Analytical Skills
Madrid, Community of Madrid, Spain · Hybrid
The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By …
Skills: Transaction Monitoring, Alerts Investigation, EDD, CDD, Analytical Skills
New York, New York, United States · Hybrid
$89k–$150k/yr
We are seeking an experienced Manager – First Line of Defense (1LOD) Regulatory Compliance Advisory professional to support U.S. Commercial Card and Payments businesses. This role is part of the GCS Regulatory Advisory P…
Skills: Regulatory Compliance, Risk Management, Governance, UDAAP, Regulation Z
Bengaluru, Karnataka, India · Hybrid
As part of the Global Merchant & Network Services group (GMNS), the GMNS Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The America…
Skills: Product Development, Product Management, Payment Systems, Agile Practices, Analytical Problem Solving
Gurgaon, Haryana, India · Hybrid
As part of the Enterprise Technology Services (ETS) Governance & Controls (G&C) Reporting team, this role will play a critical leadership position in strengthening operational risk visibility, reporting governance, and c…
Skills: Operational Risk Management, Technology Risk, Internal Audit, Risk & Controls Assessment, Tableau
Taguig, Metro Manila, Philippines · Hybrid
9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 4th in Great Place to Work's Best Company To Work For 2025 Top GBS Employers for the Ph…
Skills: Customer Service, Chat Support, Written Communication, Digital Engagement, Multitasking
Frankfurt, Hesse, Germany · Hybrid
The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk management function. GRC maintains the enterprise risk framework, provides oversight and challenge, and monitors key risks. By …
Skills: AML/CTF Knowledge, Regulatory Compliance, Transaction Monitoring, Risk Assessment, Policy Development
Gurgaon, Haryana, India · Hybrid
You Lead the Way. We’ve Got Your Back With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues …
Skills: US GAAP, Audit, Excel, PowerPoint, Business Intelligence
Bengaluru, Karnataka, India · Hybrid
Function Description: Finance is a collaborative team, playing a key role in advising all areas of the business. We have a strategic seat at the table and our unique insights are valued in a highly competitive marketplac…
Skills: Accounts Payable, Accounts Receivable, Financial Reconciliation, Financial Consolidation, SOX Compliance
Gurgaon, Haryana, India · Hybrid
The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully complia…
Skills: Operational Risk Management, Internal Audit, Project Management, Process Governance, Analytical Skills
Bengaluru, Karnataka, India · Hybrid
About GMNS Product Team As part of the Global Merchant & Network Services group (GMNS), the GMNS Product team is at the core of American Express, uniquely positioned to support every business unit and customer across the…
Skills: Product Development, Product Management, Platform Engineering, Payment Systems, Financial Technology
Taguig, Metro Manila, Philippines · Hybrid
9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 4th in Great Place to Work's Best Company To Work For 2025 Top GBS Employers for the Ph…
Skills: Outbound B2B Sales, Account Development, Telesales, KPI Management, Relationship Building
Taguig, Metro Manila, Philippines · Hybrid
9th in Great Place to Work’s Best Workplaces™ in the Philippines 2026 10th in Fortune Magazine’s 2026 World’s Most Admired Companies 4th in Great Place to Work's Best Company To Work For 2025 Top GBS Employers for the Ph…
Skills: Outbound B2B Sales, Account Development, Telesales, KPI Management, Relationship Building
Gurgaon, Haryana, India · Hybrid
The Manager, Business Operations plays a critical role in ensuring day-to-day operational risks are identified, assessed, and managed in line with enterprise Operational Risk Management programs. This role is focused on …
Skills: Operational Risk Management, Control Management, Project Management, Root Cause Analysis, Stakeholder Management
South Brighton, South Australia, Australia · Hybrid
Director, Compliance - Global Commercial Services, Global Sales and Global Capabilities - Line of Business Compliance The Global Risk & Compliance (GRC) organization serves as American Express’ independent risk managemen…
Skills: Compliance Risk Management, Risk And Control Assessments, Stakeholder Management, Regulatory Compliance, Leadership
New York, New York, United States · Hybrid
$78k–$125k/yr
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique…
Skills: Project Management, Stakeholder Management, Analytical Skills, Problem Solving, Communication
Phoenix, Arizona, United States · Hybrid
$78k–$125k/yr
The objective of the GCS Control Management Governance team is to establish the Operational Risk and Controls strategy for GCS, set up a foundational governance structure that ensures operational risks are identified, as…
Skills: Operational Risk Management, Process Governance, Project Management, Analytical Skills, Problem-solving Skills
Phoenix, Arizona, United States · Hybrid
$89k–$150k/yr
The Global Financial Crimes Surveillance Unit (GFCSU), within Global Financial Crimes Compliance (GFCC), plays a critical role in detecting and mitigating financial crime while ensuring compliance with global regulatory …
Skills: Compliance Management, Financial Crimes Investigation, Enhanced Due Diligence, Stakeholder Management, Analytical Problem Solving
Phoenix, Arizona, United States · Hybrid
$144k–$256k/yr
Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range o…
Skills: Cloud Operations, AWS, Azure, GCP, FinOps
City of Westminster, England, United Kingdom • Hybrid
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Support the delivery and evolution of the Digital Identity Gateway (DIG) platform to manage customer email, mobile data, and SMS consent. Partner with business and technology stakeholders to drive platform enhancements, integrations, and operational excellence.
Requires a bachelor's degree in Business, Technology, or a related field and proven experience in product management or business analysis. Candidates should possess strong analytical skills and the ability to collaborate across teams in a fast-paced environment.
In U.S. Consumer Services (USCS), our product is Membership—delivering benefits and services that are essential to our Card Members across travel, dining, entertainment, and retail. We compete by providing a differentiated Membership experience that drives loyalty and long-term growth. USCS brings this to life through our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Travel & Lifestyle Services, the Centurion Lounge network, Global Dining, U.S. Consumer Banking, Amex Offers, Amex Ads, and best-in-class marketing programs.
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express.
The Enterprise Comms & MarTech Experiences (ECMX) team is a global organization within Membership Portfolio Services (MPS). It serves as American Express’ Communications Centre of Excellence, powering digital marketing experiences and servicing communications for our global customer base.
As customer expectations and engagement behaviors continue to evolve, ECMX is focused on transforming Servicing Communications beyond operational notifications into more connected, engaging, and value-driving customer experiences. This includes evolving how outbound channels such as Push, SMS, and Email can better support customer engagement, loyalty, and growth while continuing to deliver scalable, compliant, and enterprise-ready communication capabilities.
This role sits within the Servicing Engagement & Channel Innovation (SECI) team, which is responsible for evolving how American Express engages with customers across outbound Servicing Communication channels.
We are seeking a highly motivated Sr. Associate to join the Digital Identity Gateway (DIG) product team. DIG supports enterprise digital identity and communication capabilities, including customer email and mobile contact data management and SMS consent services across multiple business lines and global markets.
This role will support the delivery and evolution of these capabilities by partnering with business and technology stakeholders to drive platform enhancements, integrations, and operational excellence.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN
