City of Westminster, England, United Kingdom · Hybrid
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliv…
Skills: Product Management, GenAI, Agentic Frameworks, API Development, Integration Platforms
New York, New York, United States · Hybrid
This position will play a critical leadership role within the U.S. Commercial Compliance team as Line of Business Compliance Officer with primary oversight of the Global Commercial Services sales and account development …
Skills: Compliance Risk Management, Risk And Control Assessments, Leadership, Stakeholder Collaboration, Regulatory Compliance
New York, New York, United States · Hybrid
$66k–$103k/yr
The Global Risk & Compliance Organization (GRC) is an independent risk management function, led by the Chief Risk Officer, with the objective of ensuring that American Express operates in a safe, sound, and fully complia…
Skills: Operational Risk Management, Governance Risk and Compliance (GRC), Controls Management, Internal Audit, Project Management
New York, New York, United States · Hybrid
$89k–$150k/yr
This position will be a key member of U.S. Commercial Compliance team as Line of Business Compliance Officer with primary oversight of U.S. Corporate Card Programs including Travel and Entertainment, @Work Program Manage…
Skills: Compliance Oversight, Risk Management, Regulatory Knowledge, Financial Regulations, Stakeholder Collaboration
Phoenix, Arizona, United States · Hybrid
$89k–$150k/yr
The objective of the GRC Control Management RCSA team is to drive the consistent and timely execution of the Risk and Control Self-Assessment (RCSA) program, partnering with business leaders to identify, assess, and moni…
Skills: Operational Risk Management, Risk and Control Self-Assessment (RCSA), Control Design, Control Effectiveness Assessment, Issue Management
City of Westminster, England, United Kingdom · Hybrid
Global Merchant & Network Services brings together American Express' merchant and network-related businesses. This includes the management of our relationships across the globe with both the millions of merchants who acc…
Skills: Risk Management, Compliance, Governance, Operational Excellence, Change Management
City of Westminster, England, United Kingdom · Hybrid
International Card Services (ICS) brings together our International Consumer and Small & Medium Size Enterprises (SME) issuing activities, as well as our Commercial Large Market sales and account development teams. ICS i…
Skills: Digital Marketing, Website Optimization, SEO Strategy, Digital Product Delivery, Marketing Strategy
Seattle, Washington, United States · On-site
$66k–$81k/yr
The Centurion Lounge Team Leader is the coach to a team of highly skilled and motivated Member Service Professionals (MSPs) that provide travel, card, concierge, and lifestyle services to American Express Card Members vi…
Skills: Leadership, Coaching, Customer Service, Performance Management, Conflict Resolution
New York, New York, United States · On-site
$144k–$256k/yr
The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and adver…
Skills: Distributed Systems, API Design, SaaS Integrations, Cloud-Native Architecture, Reliability Engineering
Kuala Lumpur, Kuala Lumpur, Malaysia · Hybrid
Take your career in the field of credit risk analysis to the next level. As a Credit Analyst within the Global Credit Administration at American Express, your analytical skills and problem solving capabilities will go a …
Skills: Credit Risk Analysis, Problem Solving, Customer Service, Call Center Operations, Analytical Skills
City of Westminster, England, United Kingdom • Hybrid
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Define and build platform capabilities for American Express's membership personalization platform, focusing on tools, integrations, and agentic capabilities. Collaborate with Engineering and Data Science to leverage GenAI and next-generation architectures for scalable customer experiences.
Requires experience leading complex platform or infrastructure products, specifically building APIs and GenAI-powered systems. Must be able to translate business goals into technical roadmaps and operate effectively in regulated environments.
Amex Digital Labs’ mission is to build the future of payments and membership, creating new value that evolves with our customers' needs and drives deeper engagement and loyalty. We leverage emerging technologies to deliver innovations that enhance how customers pay, travel, dine, and experience the brand.
As a Senior Product Manager, you will define and build the platform capabilities that power American Express's membership personalization platform. Your focus will be on the tools, integrations, gateways, and agentic capabilities that connect the platform’s intelligence to Amex’s digital ecosystem.
You will play a key role in shaping how American Express leverages GenAI, Agentic Frameworks, and next generation platform architectures to deliver scalable, actionable customer experiences.
This is a highly collaborative and cross-functional role, working closely with Engineering, Data Science, Business Development, and Got-to-Market partners. Success requires the ability to translate business opportunities into technical capabilities, align diverse stakeholders around a common vision, and drive execution across multiple teams and dependencies.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together. Learn more about us at: https://www.americanexpress.com/careers https://www.americanexpress.com/ https://www.facebook.com/AmericanExpressUS https://www.instagram.com/americanexpress/ https://twitter.com/americanexpress https://www.youtube.com/user/AmericanExpress See our community guidelines at: https://www.americanexpress.com/en-us/company/community-guidelines/ If you have a customer service issue or question, please visit www.americanexpress.com/contactus
Offices: World Financial Center, 200 Vesey Street, New York, NY 10285, US · Viale Alexandre Gustave Eiffel, 15, Rome, Laz. 00148, IT · 600 Great South Rd, Auckland, Auckland 1051, NZ · 12-20 Shelley St, Sydney, NSW 2000, AU · 100 Feet Road, Bengaluru, Karnataka 560047, IN
