Worcester, Massachusetts, United States · On-site
$17/hr–$31/hr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Non-Exempt Hiring Range: $17.43 - $31.37 Please not…
Skills: Patient Scheduling, Insurance Verification, Medical Terminology, Administrative Support, Financial Counseling
Worcester, Massachusetts, United States · On-site
$16/hr–$17/hr
Job Description The Student Worker - Functional cleans and maintains assigned area(s) to meet customer and client satisfaction. Compensation Data COMPENSATION: The Hourly rate for this position is $16.00 to $17.00. If bo…
Skills: Custodial services, Housekeeping, Waste disposal, Safety compliance, Facility security
Worcester, Massachusetts, United States · Remote Solely
$90k–$100k
Seeking an outside Sales Area Manager for states in the New England territory. We are looking for an experienced outside sales professional to support all customer needs in the northeastern US territory which includes th…
Skills: Outside Sales, Territory Management, B2B Sales, B2C Sales, Product Demonstrations
Worcester, Massachusetts, United States · On-site
$18/hr–$24/hr
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to…
Skills: Phlebotomy, Customer Service, Donor Screening, Plasmapheresis, Patient Care
Worcester, Massachusetts, United States · On-site
Overview About us: Fallon Health is a company that cares. We prioritize our members—always—making sure they get the care they need and deserve. Founded in 1977 in Worcester, Massachusetts, Fallon Health delivers equitabl…
Skills: Verbal Communication, Telephone Communication, Customer Service, Data Entry, Problem Solving
Worcester, Massachusetts, United States · Hybrid
$53k–$84k/yr
CLA seeks a paralegal to support its Family Law unit, most of whose clients are domestic violence survivors. Under the supervision of the unit's Senior Supervising Attorneys and in consultation with the unit's staff atto…
Skills: Client Interviewing, Drafting Court Pleadings, Case Management, Spanish Fluency, Organizational Skills
Worcester, Massachusetts, United States · Hybrid
$73k–$109k/yr
CLA seeks an attorney to join its Family Law Unit. The attorney will be based in CLA's Worcester office and will assist clients with cases involving family law matters including divorce, child support, visitation, and cu…
Skills: Family Law, Client Advocacy, Community Outreach, Oral Communication, Written Communication
Worcester, Massachusetts, United States · On-site
$70k–$110k/yr
Overview Join the Heritage Home Service team as a Licensed Residential Service Electrician in Worcester, MA! Are you an experienced Licensed Residential Service Electrician looking for a rewarding career with a company t…
Skills: Electrical Troubleshooting, Residential Electrical Repair, Panel Changes, Service Installations, NEC Compliance
Worcester, Massachusetts, United States · On-site
$20/hr–$25/hr
Overview Join the Heritage Home Services Team as an Assistant Warehouse Manager / Parts Runner in Worcester, MA! Are you organized, dependable, and looking to support a fast-paced home services team? Heritage Home Servic…
Skills: Inventory Management, Warehouse Organization, Logistics, Time Management, Driving
Worcester, Massachusetts, United States · On-site
$17/hr–$26/hr
We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate…
Skills: Supervision, Customer Service, Merchandising, Inventory Management, Deductive Reasoning
Worcester, Massachusetts, United States · On-site
$75k–$82k/yr
Overview We’re looking for... Bright, Collaborative, Big-hearted, and... Analytical clinicians to join us. Does this sound like you? If so, we’d love to talk! See why joining our team could be the perfect fit for you: ht…
Skills: ABA Therapy, Clinical Supervision, Behavior Analysis, Case Management, Parent Training
O'Reilly Auto PartsWorcester, Massachusetts, United States · On-site
$15/hr–$20/hr
Compensation Pay Range: $15.00 - $20.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums ma…
Skills: Mechanics, Communication Skills, Automotive Repair, Inventory Management, Customer Relationship Management
Worcester, Massachusetts, United States · On-site
$20/hr–$42/hr
You’ve invested a lot of time and energy in your education. Now you want the chance to make your mark. We offer challenging opportunities for you to learn and grow professionally. In our programs, you’ll be immersed in a…
Skills: Patient Safety, Pharmacy Professional Practice, Regulatory Compliance, Quality Assurance, Customer Service
Worcester, Massachusetts, United States · On-site
$28/hr
JOB TITLE Customer Service Coordinator LOCATION Worcester DEPARTMENT NAME Facilities DIVISION NAME Worcester Polytechnic Institute - WPI JOB DESCRIPTION SUMMARY The Facilities Customer Service Coordinator serves as the p…
Skills: Customer service, Facilities operations, Work order management, Contractor coordination, Administrative support
Worcester, Massachusetts, United States · On-site
$37/hr–$81/hr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Exemption Status: Non-Exempt Hiring Range: $37.51 - $81.95 Please note that the final offer may vary within this range based on a candidate’s …
Skills: Patient Assessment, Nursing Process, Care Planning, Discharge Planning, Patient Management
Worcester, Massachusetts, United States · On-site
$56k–$101k/yr
Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account. Exemption Status: Exempt Hiring Range: $56,243.20 - $101,254.40 Pleas…
Skills: Nutritional Evaluation, Medical Nutrition Therapy, Patient Assessment, Enteral Nutrition, Parenteral Nutrition
Worcester, Massachusetts, United States · On-site
$240k–$270k/yr
Are you a current UMass Memorial Health caregiver? Apply now through Workday. Everyone Is a Caregiver At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient…
Skills: Epileptology, Neurology, Video-EEG monitoring, Clinical neurophysiology, Intracranial EEG monitoring
O'Reilly Auto PartsWorcester, Massachusetts, United States · On-site
$15/hr–$20/hr
Compensation Pay Range: $15.00 - $20.00 The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums ma…
Skills: Stocking, Merchandising, Customer service, Inventory management, Planogram execution
Worcester, Massachusetts, United States · On-site
$35/hr–$45/hr
Job DetailsJob Location: WORCESTER, MA 01606Position Type: Full TimeEducation Level: High SchoolSalary Range: $35.00 - $45.00 HourlyTravel Percentage: Road WarriorJob Shift: DayJob Category: Air MastersAs a Residential H…
Skills: Heat Pump Installation, HVAC Maintenance, Troubleshooting, Diagnostics, Sheetmetal Work
Domino'sWorcester, Massachusetts, United States · On-site
Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible …
Skills: Customer Service, Order Processing, Cash Handling, Basic Mathematics, Communication Skills
Worcester, Massachusetts, United States • On-site
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Performs complex administrative duties for patients in an ambulatory setting, including scheduling appointments and verifying insurance. Coordinates patient care by managing referrals, obtaining prior authorizations, and handling billing discrepancies.
Requires a high school diploma and 3 years of related experience, though a degree can waive the experience requirement. Candidates must be proficient in specialized software and capable of working in stressful environments.
Please note that the final offer may vary within this range based on a candidate’s experience, skills, qualifications, and internal equity considerations.
This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
At UMass Memorial Health, everyone is a caregiver – regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 20,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.
Performs a variety of complex administrative duties for patients in need of routine and/or urgent appointments, medical procedures, tests, and associated ancillary services in an ambulatory in/outpatient setting. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area. Alerts providers to emergent patient care needsII. Major Responsibilities:
1. Greets visitors and/or patients for scheduled and/or urgent care appointments and procedures.
2. Confirms and verifies patient demographic and insurance information.
3. May collect co-payments from patients upon arrival.
4. Obtains signatures of consent from patient/guardian for treatment authorization and insurance/billing information.
5. Assess patients’ needs, including but not limited to, financial counseling, interpreter services, social services and refers to appropriate person or area.
6. Receives and directs phone calls.
7. Connects the patient’s call to the provider or responds to the patient and takes messages as directed.
8. Schedules urgent care appointments as needed and directed by clinicians.
9. Schedules patients for treatment by multiple providers and treatment areas, and arranges a variety of associated tests and procedures according to established guidelines and specific criteria.
10. Prioritizes appointments in a manner that fosters optimum patient care, efficient utilization of clinical staff, as well as resources.
11. Ensures tests and procedural prep information is provided to patients verbally, mail, and/or by the patient portal as necessary.
12. Collaborates with insurers to obtain patients’ prior-authorizations for procedures and tests as needed.
13. Follows guidelines established by insurers to ensure that pre-authorization, pre-certification, and clinician referrals for treatment are obtained prior to patient visits.
14. Complies with referral management regulations.
15. Verifies eligibility for procedures or tests from various health care institutions.
16. Follows up to correct discrepancies.
17. May facilitate patient prescription renewal matters, (via telephone, fax, and email), within scope of authority as directed by clinicians.
18. Preps the patient’s information for clinicians for scheduled patient visits as needed.
19. Scrubs Patient Encounter information and submits electronically.
20. Reviews and audits billing discrepancy reports and researches errors for resolution as directed by office or clinical management.
21. Maintains accurate and timely records, logs, charges, files, and other related information as required.
22. Performs a variety of related administrative and clerical duties, such as retrieving files distributing mail and other records, faxing, collating, data entry, and relaying messages to clinicians, residents and staff.
23. May prepare special reports or spreadsheets for clinicians as requested.
24. Collects co-payments from patients for visits, maintains records or makes daily cash deposits from patient visits.
25. Calculates daily totals of co-payments received for submission to the second tier for co-payment reconciliation.
26. Composes, or selects standard form letters for clinician’s response to routine inquiries and procedures, such as back-to-school authorizations.
Standard Staffing Level Responsibilities:
1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.
All responsibilities are essential job functions.
Position Qualifications:
License/Certification/Education:
Required:
1. High School Diploma.
Preferred:
1. Associate’s or Bachelor’s degree.
Experience/Skills:
Required:
1. 3 years of related experience, this requirement is waived if candidate has Associate’s or Bachelor’s degree.
2. Requires the ability to use specialized applications software and computer systems.
3. Necessitates individuals who are multifunctional and able to work under stressful situations.
4. Exemplifies, professional behavior and excellent communication and human relations skills.
Preferred:
1. Knowledge of business office procedures and medical terminology/procedures preferred.
Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.
Department-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.
III. Physical Demands and Environmental Conditions:
Work is considered sedentary. Position requires work indoors in a patient care environment.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
We’re striving to make respect a part of everything we do at UMass Memorial Health – for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.
As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.
The Relentless Pursuit of Healing
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts. Through pain and pandemics, our commitment to our communities never wanes. We use knowledge and innovation to create breakthrough medicine, to create jobs, and to make life better for those we serve. We are leaders in the training of physicians and those who work in every facet of health care. We make outstanding care accessible for all, regardless of ability to pay. We stand for quality, compassion, dignity, opportunity and fairness. And we are relentless in our pursuit of healing. UMass Memorial Health is the largest health care system in Central Massachusetts. We are the clinical partner of the University of Massachusetts Chan Medical School, with access to the latest technology, research and clinical trials. UMass Memorial Health: Locations in Central Massachusetts Our locations include: • UMass Memorial Medical Center (Worcester) • UMass Memorial Health – HealthAlliance-Clinton Hospital (Fitchburg, Clinton and Leominster) • UMass Memorial Health – Marlborough Hospital (Marlborough) • UMass Memorial Health - Harrington (Southbridge, Webster) • UMass Memorial Health - Milford Regional (Milford) • Community Healthlink (Worcester, Leominster) We have an affiliation with CareWell Urgent Care to provide regional urgent care services. Also, the UMass Memorial Medical Group provides high quality, low-cost outpatient surgery services at The Surgery Center in Shrewsbury. UMass Memorial Health Care by the numbers: 2,400 physicians on our active medical staff 3,000 registered nurses 20,000 total employees 1,200 beds in our hospitals
Offices: Worcester, Massachusetts, US
