Boxborough, Massachusetts, United States · On-site
$25/hr–$30/hr
Overview Papalia Home Services Location: Boxborough, MA (In-Person) Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends Papalia Home Services has been serving New England families for over 35 years with trus…
Skills: Customer Service, Call Handling, Scheduling, Dispatching, Problem Solving
Worcester, Massachusetts, United States · On-site
$80k–$130k/yr
Overview Join the Heritage Home Service team as a Licensed Residential Service Plumber at our Worcester, MA location Join our team at Heritage, where our core values of "Always Pursue Better," "Treat People Right," and "…
Skills: Residential Plumbing, Diagnostics, Plumbing Code Compliance, Troubleshooting, Customer Service
Hampton, New Hampshire, United States · On-site
$75k–$120k/yr
Overview Join the Heritage Home Service team as a Licensed Residential Service Electrician at our North Hampton, NH location Are you a New Hampshire-licensed and experienced Residential Service Electrician looking for a …
Skills: Electrical Troubleshooting, Residential Electrical Service, Panel Changes, Service Installations, NEC Compliance
Portland, Maine, United States · On-site
$105k–$125k/yr
Overview Join the Heritage Home Service Team as the HVAC Install Trade Manager in the Portland, ME service area We operate by our core values—Always Pursue Better, Treat People Right, and Do Things Well, and we’re lookin…
Skills: Team Leadership, HVAC Installation, Project Coordination, Quality Assurance, Safety Compliance
Portland, Maine, United States · On-site
$18/hr–$25/hr
Overview Join the Heritage Home Service team as a Residential Electrical Apprentice at our Portland, ME location Are you eager to start your career in the electrical trade and passionate about providing exceptional servi…
Skills: Electrical Installation, Electrical Repair, Troubleshooting, Residential Electrical Systems, Safety Compliance
Worcester, Massachusetts, United States · On-site
$20/hr–$30/hr
Overview Join Heritage Home Service as a Residential Electrical Apprentice in Worcester, MA! Are you eager to start your career in the electrical trade and passionate about providing exceptional service to homeowners? If…
Skills: Electrical Installation, Electrical Repair, Troubleshooting, Residential Electrical Systems, Safety Compliance
Laconia, Nova Scotia, Canada · Hybrid
$22/hr–$27/hr
Overview Join the Heritage Home Service Team as a Trade Administrator at our Laconia, NH location This role is primarily based in the office. We offer some flexibility for remote work depending on individual and business…
Skills: Service Coordination, Dispatch Operations, Scheduling, Problem-Solving, Communication
Laconia, Nova Scotia, Canada · On-site
$20/hr–$30/hr
Overview Start Your HVAC Career with Heritage Home Service at our Laconia, NH location Commitment: 4-Year Apprenticeship Program **Must live in the Lakes Region service area of New Hampshire Are you ready to launch a han…
Skills: HVAC Installation, HVAC Maintenance, HVAC Repair, Troubleshooting, Safety Compliance
Laconia, Nova Scotia, Canada · On-site
$20/hr–$30/hr
Overview Start Your Plumbing Career with Heritage Home Service at our Laconia, NH location Commitment: 4-Year Apprenticeship Program **Must live in the Lakes Region service area of New Hampshire Are you ready to launch a…
Skills: Plumbing Installation, Plumbing Repair, Plumbing Maintenance, Troubleshooting, Code Compliance
Laconia, Nova Scotia, Canada · On-site
$70k–$120k/yr
Overview Join the Heritage Home Service Team as a Licensed Residential Install Electrician at our Laconia, NH location We operate by our core values—Always Pursue Better, Treat People Right, and Do Things Well—and we’re …
Skills: Residential Electrical Installation, Panel Upgrades, Full-home Wiring, Generator Installation, EV Charger Installation
Laconia, Nova Scotia, Canada · On-site
$80k–$120k/yr
Overview Join the Heritage Home Service team as a Licensed Residential Service Electrician at our Laconia, NH location Are you a New Hampshire-licensed and experienced Residential Service Electrician looking for a compan…
Skills: Electrical Troubleshooting, Residential Electrical Service, Panel Changes, Service Installations, NEC Compliance
Boxborough, Massachusetts, United States • On-site
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The role involves answering incoming calls professionally to schedule service appointments and dispatch technicians. The representative is also responsible for resolving customer inquiries and maintaining accurate system records to ensure satisfaction.
Candidates must have over 3 years of customer service experience, specifically with high-volume inbound and outbound calls. Strong communication skills and a positive, team-oriented mindset are required.
Location: Boxborough, MA (In-Person)
Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends
Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We’re a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.
Answer incoming calls with professionalism and warmth
Schedule service appointments and dispatch technicians
Resolve customer inquiries and ensure satisfaction
Maintain accurate records in our system
Collaborate with team members to ensure smooth operations
Follow up with customers to build lasting relationships
3+ years of customer service experience
Experience with high-volume inbound and outbound calls
Strong communication and problem-solving skills
Ability to multitask in a fast-paced environment
Positive, customer-first attitude and team mindset
Basic computer skills (training provided)
Competitive hourly pay
Medical, dental, and vision insurance
401(k) with company match
Paid time off and holidays
Flexible shifts
Ongoing training and career advancement opportunities
Supportive and energetic team culture
$25.00 – $30.00 per hour
If you’re ready to join a company that values your voice, supports your growth, and makes every day meaningful—apply today and become part of the Heritage Home Service team in Boxborough!
Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.
Fast, Friendly, Home Service Experts for Residential Plumbing, Heating, Cooling & Electrical Service.
Heritage is #FamilyOwned & operated, and has been serving communities in New Hampshire for over 37 years. We provide premium maintenance, installation, and repair service of residential plumbing, heating, cooling and electrical systems. We are a people-first company that cares about our employees and our community. We do not believe in cutting corners to become the cheapest service provider, but instead focus on being the very best service provider with the happiest customers. We approach our service as expert problem “solvers”, not problem “fixers”. We don’t just “fix” the symptom and leave; we take the time to evaluate the health of the overall system, and identify the cause so we can offer long-term solutions. We take great pride in having 5-star expert technicians and support staff who strive towards being a company that homeowners love to call and refer. We only hire men and women who share our values, including respect, professionalism, accountability, and generosity. Not only are our employees safe and trustworthy, but we are absolutely certain that you will love working with them. Heritage is continuously growing its team through select partnerships with like-minded service providers including Ayotte, Muirfield Mechanical Services, Proactive Comfort and Quail Services. With each new partnership, we are able to serve even more communities across NH, MA and ME. We are also an Apex Service Partner with a goal of strengthening and flourishing our company for the long-run!
Offices: 28 Commercial Court, Auburn, NH 03032, US · 323 Andover St, 2, Wilmington, Massachusetts 01887, US · 179 Lafayette Rd, North Hampton, New Hampshire 03862, US · 109 Washington St, Auburn, Massachusetts 01501, US · 14 Lexington Dr, Suite 3, Laconia, New Hampshire 03246, US
Fast, Friendly, Home Service Experts for Residential Plumbing, Heating, Cooling & Electrical Service.
Heritage is #FamilyOwned & operated, and has been serving communities in New Hampshire for over 37 years. We provide premium maintenance, installation, and repair service of residential plumbing, heating, cooling and electrical systems. We are a people-first company that cares about our employees and our community. We do not believe in cutting corners to become the cheapest service provider, but instead focus on being the very best service provider with the happiest customers. We approach our service as expert problem “solvers”, not problem “fixers”. We don’t just “fix” the symptom and leave; we take the time to evaluate the health of the overall system, and identify the cause so we can offer long-term solutions. We take great pride in having 5-star expert technicians and support staff who strive towards being a company that homeowners love to call and refer. We only hire men and women who share our values, including respect, professionalism, accountability, and generosity. Not only are our employees safe and trustworthy, but we are absolutely certain that you will love working with them. Heritage is continuously growing its team through select partnerships with like-minded service providers including Ayotte, Muirfield Mechanical Services, Proactive Comfort and Quail Services. With each new partnership, we are able to serve even more communities across NH, MA and ME. We are also an Apex Service Partner with a goal of strengthening and flourishing our company for the long-run!
Offices: 28 Commercial Court, Auburn, NH 03032, US · 323 Andover St, 2, Wilmington, Massachusetts 01887, US · 179 Lafayette Rd, North Hampton, New Hampshire 03862, US · 109 Washington St, Auburn, Massachusetts 01501, US · 14 Lexington Dr, Suite 3, Laconia, New Hampshire 03246, US
