Westerville, Ohio, United States · On-site
This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit. Full Time/Benefits Eligible Monday - Thursday - 8…
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · Hybrid
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
$20/hr–$28/hr
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Westerville, Ohio, United States · On-site
Onyx and Pearl Surgical Suites is hiring a PRN RN Circulator in the Operating Room! Welcome to Onyx and Pearl Surgical Suites! Onyx and Pearl Surgical Suites, a leading outpatient surgical facility dedicated to providing…
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
The Young Adult Ministry Coordinator at our Westerville Campus is a part-time (20 hours/week) ministry leadership position that plays a key role in helping young adults find meaningful community, grow in their faith, and…
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States · On-site
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Westerville, Ohio, United States • On-site
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The Patient Service Representative serves as the primary point of contact for patients, managing check-in procedures, registration, and insurance verification. They also perform essential clerical duties and collaborate with clinical staff to ensure a positive patient experience.
The position requires a High School diploma or GED, with a preference for one year of administrative experience in a healthcare setting. Candidates must possess strong communication skills, proficiency in computer programs, and a solid understanding of HIPAA regulations.
This position is a key point of contact for patients and provides patients and guests with a positive customer service experience from start to finish during their visit.
Essential Duties and Responsibilities:
•Ensure patients have a positive experience during their visit, whether in-person, telehealth and/or over the phone.
•Communicate regularly with clinical staff to ensure patients and office needs are met. Collaborate with team to create a positive patient experience.
•Greet patients and complete established check-in procedures upon arrival. Responsible for registration, including data entry of patient information and insurance verification.
•Collect copays, deductibles and/or outstanding balances.
•Answer phone calls and email inquiries from patients and COPC administrative departments in a timely manner; direct or escalate inquiries when needed. Contact patients for appointment reminders or scheduling purposes.
•Complete clerical tasks including but not limited to distributing mail and reports, filing, scanning, scheduling, data input, management of electronic fax inbox and general support to all office personnel.
•Ensure confidentiality of patient data and stay up to date with HIPAA regulations.
Qualifications:
•Preferred: 1 year of administrative experience in a healthcare related setting
•Required: High School diploma or GED
•Excellent interpersonal and verbal communication skills; as well as interpersonal relationship building abilities;
•Strong organizational and written communication skills;
•Ability to multi-task, prioritize, manage time effectively and respond timely to patients and/or visitors;
•Strong knowledge of HIPAA guidelines and understanding of patient privacy and ability to demonstrate a high level of confidentiality;
•Ability to work independently and in a team environment; and able to lead by example;
•Excellent computer skills, knowledge of Microsoft programs, and understanding of Electronic Health Record ( EHR systems)
Find out what makes us The Best for Primary Care.
At Central Ohio Primary Care (COPC), we’re building something different: a healthcare model where people always come first — our patients and our team members. As a physician-owned and led organization, we understand that great care begins with those who provide it. We support our physicians, advanced practice providers, clinical staff, and administrative teams with a collaborative environment that values compassion, innovation, and excellence. Whether you’re delivering direct patient care or working behind the scenes, your role at COPC contributes to better health outcomes across central Ohio. We care for patients at every stage of life, including preventive care, diagnosis, chronic condition management, and treatment. Join us at COPC and be part of a team that’s making a meaningful impact on individuals, families, and the communities we serve.
Offices: 655 Africa Rd, Westerville, Ohio 43082, US
