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Craft domestic and international travel experiences including cruises, flights, and hotels while building long-term client relationships. Process bookings and payments in compliance with ARC, DOT, and AAA policies while promoting AAA benefits.
Requires a high school diploma and at least one year of retail experience, with a preference for leisure travel agent experience. Candidates must obtain the Certified Travel Associate (CTA) designation within two years of hire.
Do you love exploring new places and sharing your experiences? At AAA Club Alliance, we’re looking for enthusiastic, sales-driven individuals who want to help others create unforgettable travel experiences. Whether you're a seasoned travel professional or just starting your journey, if you excel in sales and customer service, have a passion for learning, and embrace new technology, this role is for you!
For over 100 years, we've been the go-to travel experts as we’ve continued to evolve to meet the needs of modern travelers. Join a dynamic sales team known for providing world-class service, while you make our clients’ travel dreams come true.
Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
Use your personal travel experiences to inspire and guide clients.
Build long-term relationships, turning first-time clients into loyal travelers.
Leverage AAA’s established travel strategy to maximize success and achieve your sales goals.
Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
Resolve client concerns under management guidance.
Attend promotional events, training, and familiarization trips to stay ahead in the industry.
Training & Growth: Whether you're new to the industry or an experienced pro, we invest in your success with expert-led training and coaching. This position offers a path for career growth. Through structured training, mentorship, ongoing learning, and required certification, you can advance to a Travel Agent role. Beyond that, we also offer a Senior Travel Agent level, providing continued opportunities for professional development.
Exclusive Perks: Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
Paid Educational Trips: Explore destinations firsthand and build your expertise.
No Sundays: Enjoy a consistent schedule with Sundays off!
Convenient Hours: Monday, 9AM to 6PM, Tuesday to Friday, 9AM to 5PM, and Saturday, 9AM to 12PM; (37.5-hour work week).
Base Salary: The starting base compensation for this position is $16.37 to $21/hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
Monthly Incentives: This position is eligible to earn incentive pay with an average payout of $550 - $1,100 per month, after approximately 6 months of employment.
Paid Time Off: 3+ weeks accrued in your first year.
Full Benefits Package: Medical, dental, vision, retirement plans, and more.
Education: High school diploma or equivalent (Associate’s degree or travel school graduate preferred).
At least 1 year of retail experience required.
Minimum of 1 year of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
Skills: Excellent communication and customer service skills, strong organizational ability, proficiency with travel booking systems and web-based applications, and working knowledge of geography.
Certifications: Certified Travel Associate (CTA) designation required within two years of hire. The company covers the cost of the program and testing and provides paid time to complete the certification.
Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
At AAA, we’re passionate about travel, exceptional service, and career growth. If you're ready to turn your love of adventure into a fulfilling career, apply today!
Full time Associates are offered a comprehensive benefits package that includes:
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
For more than 100 years, we’ve been helping people get to where they’re going. We were founded on Roadside Assistance, and have progressively expanded our offerings to include insurance, retail, and travel services in order to assist more customers. We’ve created an environment where you can look forward to coming to work and interacting with compassionate people who enjoy what they do and love supporting their team. We’re dedicated to keeping our Associates fulfilled and helping them feel secure. With such a diversity of products and services, our Associates have the opportunity to fulfill customer needs while advancing their own career. AAA Club Alliance received the prestigious Ragan Diversity Award for Allyship in Action in 2021 and in 2023 was a finalist for Ragan’s Corporate Social Responsibility & Diversity Award for our Stepping Up for Hunger campaign. For more information, please visit www.AAA.com/Careers and follow us on social media @AAAClubAlliance.
Offices: 1 River Place, Wilmington, Delaware 19801, US
