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$18/hr–$21/hr
Full-time
Platinum-level medical, dental & vision coverage, Employee stock ownership plan (ESOP), 401(k) retirement plan with company match, Education reimbursement, Paid time off, Paid holidays
Posted 3d ago
Apply by Sep 9
~40 hrs/week
Responsibilities
The Customer Service Representative manages resident relations, including lease processing, move-in/move-out procedures, and addressing service requests. They also perform administrative office duties and coordinate with the maintenance team to ensure community standards are met.
Requirements
Candidates should have at least 6 months of experience in residential property management or customer service. Proficiency in Microsoft Office and strong communication skills are required, along with a valid driver's license and the ability to work a flexible schedule.
Full job description
Overview
Liberty Military Housing – Own your passion for service!
About Liberty Military Housing
Liberty Military Housing is one of the largest providers of military family housing in the United States. In partnership with the US military, we are committed to delivering safe, high-quality‑ homes and exceptional service to the families of men and women who serve our country. We’re seeking dedicated team members for a variety of roles and offer excellent benefits, training, development, and opportunities for advancement. If you’re ready to grow your career and become an employee owner, explore our current opportunities today.
What We Provide You:
Liberty Military Housing is committed to supporting our team members in every aspect of life—from career development to family needs and overall health and wellness.
We proudly offer a comprehensive and competitive benefits and incentive package that includes:
Platinum-Level Medical, Dental & Vision Coverage with affordable premiums
Employee Stock Ownership Plan (ESOP) become an employee owner with retirement savings
401(k) Retirement Plan with Company Match
Education Reimbursement up to $5,250 per year
Generous Paid Time Off, including vacation, sick time, and 10 paid holidays
Wellness Benefits, including free gym access and additional wellness programs
Quarterly & Monthly Bonus Incentives
Career Growth Opportunities. Unlock your potential with immersive, hands-on training designed to elevate your skills, help you advance, and build a rewarding long-term career with a company that truly invests in your future.
Life and AD&D Insurance
Responsibilities
A Day in the Life of a Customer Service Representative:
As a Customer Service Representative, you will be responsible for providing customer service to all prospective and current residents within a multi-family residential community. Your role includes answering phones as well as taking and following up on service requests of our residents. Your role is instrumental in the resident move-in process, which includes showing new homes, completing new leases and ensuring residents needs are met. Your role requires effective customer service skills and the ability to work efficiently and effectively and deliver on our mission of providing exemplary service in accordance with Liberty Military Housing’s quality customer satisfaction standards.
Your Responsibilities include, but not limited to:
Assists prospective residents with information regarding their lease, the community, and the move-in process.
Prepares lease documents for residents as part of the move-in process (pets, allotments, etc.).
Ensures all lease paperwork is completed and entered into the system.
Responsible for responding to and managing resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
Supports residents during the move-out process, which may include notice to vacate and resident transfers.
Manages resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
May perform post-turn unit inspections and complete move-in inventory inspections with new residents.
Follow-up with residents who have requested work-order/services or expressed issues/concerns with the community.
Responsible for lease renewal notification and timely resident notice to renew or vacate.
Works in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Responsible for resident follow up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
Promotes positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
Participates in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
Performs other general office duties (i.e. phones, filing, special projects and assignments as needed).
Performs various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company-related systems).
Composing and distributing of correspondence/notices (3 day, move-out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make-readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Participate in and attend various department or regional meetings, resident or community events, seminars, and other work-related events.
Complies with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.
Qualifications
What You Need for Success:
Position requires 6 months+ of residential property management or customer service role preferred.
Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co-workers; sufficient to exchange or convey information and to give and receive work direction.
Ability to work in a fast-paced environment, multi-task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Ability to operate a motor vehicle (valid license required).
Must be available to work a flexible schedule, including weekends, off-hours and emergencies as required.
For more than 25 years, Liberty Military Housing has partnered with the Department of War (DoW) to provide quality homes for military families. Today, Liberty provides over 36,000 rental homes in more than 200 communities across the U.S. for military service members and their families.
Liberty is the first employee-owned military housing provider in the country and the largest in the multifamily industry.
Liberty takes great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee-owners bring a proactive, solution-oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. Liberty is dedicated to helping our employees develop personally and professionally, and provides an unprecedented 150+ hours of professional development annually to each employee.
Liberty is dedicated to providing our residents and our military partners with quality homes and neighborhoods. Our goal is to improve and maintain communities, focusing on the long term, implementing periodic modernization and redevelopment when necessary. When constructing or revitalizing a neighborhood, Liberty focuses on creating welcoming neighborhoods and various services and amenities to provide the ideal setting for military families to thrive. Our communities offer stable, quality homes and are located in prime locations on or close to military installations.
Offices: Huntington Beach, California 92647, US · 6136 Jenkins Rd, 142, Dahlgren, VA 22448, US · 349 Kinkaid Rd, Annapolis, Maryland 21402, US · 2625 Le Hardy St, 3544, San Diego, CA 92136, US · 98 San Jacinto Rd, Oceanside, California 92058, US
Property ManagementMilitary Housingand Military Housing Privatization InitiativeResidentialProperty ManagementReal EstateReal estate