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Full-time
bachelor degree, postgraduate degree
Comprehensive benefits package
Posted 53d ago
~40 hrs/week
Responsibilities
Provide expert technical support to field engineers and customers for complex semiconductor equipment, including diagnosing, troubleshooting, and repairing hardware and software issues. Collaborate with internal design and engineering teams to report product bugs and reliability problems while ensuring high customer satisfaction.
Requirements
Requires a Bachelor's degree with at least 5 years of experience, a Master's degree with 3+ years of experience, or a PhD in a relevant engineering or science field. Candidates must possess strong problem-solving skills, excellent communication abilities, and the capacity to work in a multicultural, matrixed environment.
Full job description
The group you’ll be a part of
In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.
The impact you’ll make
At Lam, as a Product Engineer in the Platform Global Product Support team, you're the backbone of technical support for field engineers, technicians, and product support personnel. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.
What you’ll do
GPS engineer who will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, robotics, computer systems, complex software, or networked and/or wireless systems.
Respond to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software, including failure analysis.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering and collaborates on solutions. Involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
Creates and presents reports related to design, reliability, maintenance problems, SW bugs, projects, and escalations to the relevant factory groups and creates and updates documentation for field service engineers and customers.
Work in a cleanroom lab and/or customer semiconductor fab environment.
Who we’re looking for
Minimum Qualifications:
Bachelors' degree with a minimum of 5 years experience or a Master’s degree in Material Science, Electrical Engineering, Mechanical Engineering, Optics, Physics, Chemistry, Chemical Engineering, or related field with 3+ years of experience; or a PhD with no previous professional experience; or equivalent experience.
Excellent written/verbal communication, fluent in English, and strong presentation skills.
Capable of structured problem solving (preferably using 8D methodology).
Teamwork and ability to establish successful relationships in a multicultural environment with external and internal customers.
Service orientated and ability to work in a matrix environment.
Experience working with robotics and/or semiconductor equipment.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
Our Perks and Benefits
At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Related keywords
SemiconductorProduct EngineerEtchDepositionPlatform Global Product SupportFailure Mode Effect AnalysisFMEARoot Cause-Corrective ActionRCCA8D5-WhysRoboticsCleanroomElectro-mechanicalDebuggingField Service
Driving semiconductor breakthroughs that define the next generation. Trusted partner of the world’s leading chipmakers.
Industry
Semiconductor Manufacturing
Company size
10,001+ employees
Founded
1980
Headquarters
Fremont, CA
LinkedIn followers
497,729
Total funding
$10M
Lam Research Corp. (NASDAQ:LRCX) At Lam Research, we create equipment that drives technological advancements in the semiconductor industry. Our innovative solutions enable chipmakers to power progress in nearly all aspects of modern life, and it takes each member of our team to make it possible.
Across our organization, our employees come to work and change the world. We take on the toughest challenges with precision and accuracy. We push for the next big semiconductor breakthrough. We lead the way in one of the most critical and fast-moving industries on the planet. And we do it together, with deep connections and limitless collaboration.
The impact we have on the world is made possible by focusing on our people. We recognize and celebrate our teams’ achievements. We strive to create an inclusive and diverse culture where everyone’s contribution and voice has value. We evaluate and evolve our offerings, so our people receive the support and empowerment to do meaningful things for their lives, careers, and communities.
Because at Lam, we believe that when people are the priority and they’re inspired to unleash the power of innovation for a better world together, anything is possible.
Ready to help define the future of technology? Join us: www.lamresearch.com/careers
Offices: 4650 Cushing Parkway, Fremont, CA 94538, US · 14-9, Gajangsaneopdong-ro, Osan-si, Gyeonggi-do 18103, KR · Sez-Straße, Villach, Carinthia 9500, AT · 11361 SW Leveton Dr, Tualatin, OR 97062, US · 1 Portola Ave, Livermore, California 94551, US